Can't unlock my phone using the correct password

I can't unlock my phone and I'm using the correct password. I'm at my final attempt to enter the password or ALL of my personal information will be lost!! I just got off of the phone with customer service and was told basically I'm going to lose all my business contacts & personal notes that I entered this morning during my morning meeting and that it's my fault because I didn't back it up!!! How the heck can I back up my device while during my company meeting?? I'm the owner and I have many notes and etc on my device that I put there this morning!!! Now I lose money because I can't get my information. I'm so ticked off right now!!! Customer service wasn't helpful at all...he just blamed me for my problem!! Never mind the fact that the darn phone keeps turning itself on and off randomly!

i went through that exact experience and what saved me was entering the password, which i knew, on my laptop with the BB connected

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