Can't update Adobe software CC 2014 to CC 2014.1 or install programs

Hello everybody,
When i try to update Adobe software cc 2014 to cc 2014.1 the download will come to a stop at 42% and gives a report.: Installation failed. When i look at "more information" it gives the following information: 0 fatal error(s), 0 error(s)
I recently discovered installing other adobe software cc 2014 programs also give this problem.
I tried uninstalling software to reinstall it but then i received the following report: Error: DM003: Can not install x64 payloads on an x86 machine
Ive tried renaming the folder OOBE to OOBE_old, Renamed AdobeUpdaterPrefs.dat to AdobeUpdaterPrefs.dat_old. Did not work (the app still stops at 42%)
Checked out and in Creative Cloud. Did not work. (the app still stops at 42%)
I've got the following system:
Can anybody help me?
thanks
Mevi

Hello Jeff,
because the error occurred after I clicked instal, i checked a log file.
unfortunately there where no obvious errors i could detect.
i included a screenshot of the log.
Could/would you check if i missed something.
greetings
Mevi72

Similar Messages

  • Unable to launch File sync and to update Adobe Exchange panel in Illustrator CC 2014

    I suppose that these two problems might be related, as I need the file sync to sync the extensions?
    Anyway, I’m unable to launch a file sync, and when I update the Adobe Exchange panel in Illustrator, it asks for a reboot, and after the reboot, it asks again for an update…
    Thanks for the help!

    I've since received information of a workaround - listed in a different thread: Unable to install non-standard updates - Cannot launch/update Adobe Digital Publishing for InDesign CC 2014
    Try the following to enable updates:
    1) Navigate to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0 and you will find a .dat file ( AdobeUpdaterAdminPrefs.dat).
    2) Please open the file in question and you will find a line item : <Suppressed>1</Suppressed> .
    3) Please change the Value from 1 to 0 and save the file back in the same location.
    On a Mac, essentially the same, however location: /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat
    I was given further advice that DPS toolkit updates are not available when you create the deployment package from Adobe Application Manager Enterprise Edition on Mac OS. (I believe this may be the same using Creative Cloud Packager as you've found)
    Deployment DPS Toolkit Update| AAMEE |Mac OS
    The above article suggests that you can download and install the DPS update silently, however, an end user must be logged into computer - not really feasible for enterprise environments.
    So I guess the process for this would be:
    1)Copy the contents of the DPS update package to remote machine
    2)Enable updates by modifying the AdobeUpdaterAdminPrefs.dat file
    3)Remotely launch the DPS update silently (when someone is logged onto machine)
    4)Disable updates again when complete...

  • Can i update adobe flash player on apple power book g4 running osx10.4.11

    can i update adobe flash player on apple power book g4 running osx10.4.11. I have tried official website. Useless. Please do not say time to get a new computer.

    *Flash Player for PPC Macs*
    Adobe's last release of Flash Player for PPC Macs was in November, 2010 with release 10.1.102.64 Subsequent releases are for Intel based Macs only.
    To check your installed version of FlashPlayer - http://www.adobe.com/software/flash/about
    Read this whole post before proceeding.  You have to follow steps precisely and there is mention of an alternative version of Flashplayer at the end that some have decided to try.
    To update you should download:
    Flash uninstaller: [http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6,] Make sure you get the right one.
    Flash installer 10.1.102.64 [http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp_10.1.102. 64_and_9.0.289.0_archive.zip]  Open the archive to reveal yet more archives and multiple files. Select: flashplayer10_1r102_64_ub_mac.dmg
    To install:
    1) Run Disk Utility and verify your hard drive.  If the hard drive reports errors then it will need repairing first (another topic).  If it verifies, run Disk Utility's repair permissions.
    2) Back up your hard drive, ideally to a bootable clone. A bootable clone will allow you to restore your hard drive to its original state should something go wrong.
    3) Quit all applications to ensure nothing is actively using Flash. You can even do the next step while booted to Safe Mode to make sure.
    [Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
    [What is Safe Boot, Safe Mode? (Mac OS X)|http://support.apple.com/kb/HT1564]
    [Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
    4) Run the uninstaller application. Adobe says, "Adobe recommends that you restart your computer before you install a different version of the player."
    5) Run the installer application from the .dmg file you got from the second download.
    6) Use Disk Utility to repair permissions on your computer. This is important when installing anything from Adobe.
    7) Restart your computer.
    Notes:
    Adobe installs things all over your computer. Simply dragging a file or two to the trash won't ensure you have uninstalled all old file components.
    Comments about Flash and Shockwave. [http://discussions.apple.com/thread.jspa?threadID=2769507]
    Flash player 11.1 hack on PowerPC - https://discussions.apple.com/message/16990862 - this gets FP to tell web sites you are running a newer version than you really are. This gets around web sites that don't really need a new version but think they know best. If they really do require it then this hack doesn't work.

  • I have three iPhone 4 models purchased in late 2010 that all share the same iTunes account (apps, music, etc), but I can only update the software on one of the three iPhones. What is the best solution to manage these devices for software updates, apps?

    I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library.  The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me??  Please?

    I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library.  The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me??  Please?

  • Safari won't start and i can't update my software

    Can someone pls help me. My safari 3.1.1 haven't log on to the internet in three months. I am working with mac ox 10.3.9 and i can't update my software. When i try safari it just bounce and bounce then stop then nothing. When i try to update the software the blue circle icon show up then it disappear. I am trying to set up my Ipod-touch and it is saying I need mac os x 10.4.10 or larger. HELP ME pls.

    You can't install Safari 3 on your 10.3.9 OS.
    You must use the DVD installer to re-install the older version of Safari found on it.
    You can update your operating system buy purchasing Tiger (10.4) and get a more modern version of Safari.

  • Safari won't load and I can't update my software, ie., I get an error message.  What can I do to fix this?

    Safari won't load and I can't update my software, ie., I get an error message.  What can I do to fix this?

    You can't install Safari 3 on your 10.3.9 OS.
    You must use the DVD installer to re-install the older version of Safari found on it.
    You can update your operating system buy purchasing Tiger (10.4) and get a more modern version of Safari.

  • You can not update this software since you have not owned the major version of this software.??

    I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
    Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
    I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
    I have also read that the cause of this issue can be linked to two things.
    One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
    The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
    I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
    Any help would be much appreciated!
    Cheers.

    I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
    also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
    I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update.

  • HT204053 i'm using same apple id for my ipad & ipod but after start using the same apple id on my ipad, i can't upadte my free software, it's showing "YOU CAN NOT UPDATE THIS SOFTWARE SINCE YOU HAVE NOTOWNED THE MAJOR VERSION OF THIS SOFTWARE" so how I ca

    I'm using same apple id for my ipad & ipod but after start using the same apple id on my ipad, i can't update my free software downloaded on both, it's showing "YOU CAN NOT UPDATE THIS SOFTWARE SINCE YOU HAVE NOT OWNED THE MAJOR VERSION OF THIS SOFTWARE" so how i can update my softwares on ipad & ipod using the same apple id

    I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
    also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
    I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update.

  • Help can't update my software

    I can't open my updates when I open my apps store the updates remains blank now on my setting I can't update my software too when I press the update software the screen says downloading but nothing is happening the gear button just kept on turning I left it the whole day nothing happens

    I already tried it but nothing happens when I press the software update the message should be your software is up to date or install and update, mine only shows downloading and estimating time remaining I tried it on my friends I phone hers works just fine it updated easily

  • Can not update Adobe Reader as it did not come from Apple App Store.

    Can not update Adobe Reader or Adobe Lightroom 5 as they did not come through Apple App Store.  Note says I selected not to accept apps other than from Apple.  Just started backing up new Iphone and Ipad to Macbook Pro.  Is there a setting some where that would allow updates?    

    Yes there is a setting for that. Open system preferences go to the security & privacy sections, click the lock icon and type in your password. Then in the "Allow applications downloaded from: area tick Anywhere.

  • How can I update Adobe Acrobat 8.0 Standard

    How can I update Adobe Acrobat 8.0 Standard after installing it on Windows 7? Ive tried a few AcrobatUpd8**_all_incr.msp files but I get an error that the program to upgrade may be missing. I cannot afford to upgrade it to X* when this works for what I need it for which is simply to break up multi page documents created by Quickbooks.

    Certainly, the printer driver in Acrobat 8.0 cannot install in Windows 7 64 bit - it wasn't written too. Apparently, though, 8.1 is capable of installing the printer driver.
    Unfortunately, Adobe have taken down the page with release notes. But you may need to use the *efg* (English, French, German) versions. See http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-7.html
    After 8.1 there is a "universal" (all language) update.

  • I can't update the software on my iPad 3 even though I've got enough storage space

    I can't update the software on my iPad 3 even though I've got enough storage space, can you help? It is to update to IOS 7.0.4

    Storage space on iCloud is not a substitute for storage space on the iPad. You need sufficient storage space on your iPad to accomodate the download. How much Available space do you have? Go to Settings>General>Usage
    How much space is used by your Other? You may be able to reduce.
    How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
    http://tinyurl.com/85w6xwn
    With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
     Cheers, Tom

  • Can I update Power Map add-in to May 2014 version ?

    Can I update Power Map add-in to May 2014 version ?
    I want to use May 2014 version's Power Map.
    I'm Office 365 subscriber, and Office 365 ProPlus.
    My Power Map version seems to 12 Apr 2014.
    Regards,
    Yoshihiro Kawabata

    Is it a Power BI subscription?
    Thanks!
    Ed Price, Azure & Power BI Customer Program Manager (Blog,
    Small Basic,
    Wiki Ninjas,
    Wiki)
    Answer an interesting question?
    Create a wiki article about it!

  • Cannot update my apps in app store because it says " you can not update this software since you dont own a major version of the software"

    hello people,
    its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying  that i " you can not update this software since you dont own a major version of the software"
    i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
    the same thing is also happening with the updates for my macbook pro.
    whats wrong ? app store bug ?
    i would appriciate any help.
    thanks

    I just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
    Thanks for quick reply. My problem still persists.

  • Can't Update Adobe Acrobat NPAPI Plug-in in FX nightly 33?

    This is related to the comments in https://support.mozilla.org/en-US/questions/1005447?esab=a&s=Can%27t+Update+Adobe+Acrobat+NPAPI+Plug-in%3F&r=0&as=s
    The same issue is occurring in FX 33 nightly. Clicking on the update plugin just leads back to the plugin checker.

    Apologies similar question for FX 30 is here
    https://support.mozilla.org/en-US/questions/1005447

Maybe you are looking for