Can't update AIR, asks EULA forever.
Can't update AIR. I'm using htc sync and each time I try to update AIR aks to accpet EULA. There is a problem in the Windows log . As my W7 is in spanish the message is in spanish.
I also attach the last lines of the air log.
[2013-01-08:18:14:32] begin quitting
[2013-01-08:18:14:38] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:14:38] Commandline is: -update "c:\program files\htc\htc sync 3.0\ui\htc.exe"
[2013-01-08:18:14:38] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:14:38] Installed app (HTC.388BC06ACDAB6261375BCE37FBA2E023C0D7EE34.1) located at c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:47] Relaunching with elevation
[2013-01-08:18:17:47] Launching subprocess with commandline c:\users\pablo\appdata\local\temp\aire5ce.tmp\adobe air installer.exe -ei
[2013-01-08:18:17:47] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:47] Commandline is: -stdio \\.\pipe\AIR_7728_0 -ei
[2013-01-08:18:17:47] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:48] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:17:48] Installing msi at c:\users\pablo\appdata\local\temp\aire5ce.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:17:51] Runtime Installer end with exit code 0
[2013-01-08:18:17:51] Elevated install completed
[2013-01-08:18:17:53] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:17:54] Launching subprocess with commandline c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:54] Runtime Installer end with exit code 0
[2013-01-08:18:17:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:17:55] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:55] Commandline is: -eula
[2013-01-08:18:17:55] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:56] Starting eula display
[2013-01-08:18:18:13] Finished eula display
[2013-01-08:18:18:13] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:13] Runtime Installer end with exit code 0
[2013-01-08:18:18:13] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:18:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:18:54] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:18:54] Commandline is: -eula
[2013-01-08:18:18:54] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:18:55] Starting eula display
[2013-01-08:18:18:59] Finished eula display
[2013-01-08:18:18:59] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:59] Runtime Installer end with exit code 0
[2013-01-08:18:18:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:19:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:19:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:19:16] Commandline is: -eula
[2013-01-08:18:19:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:19:17] Starting eula display
[2013-01-08:18:19:40] Finished eula display
[2013-01-08:18:19:40] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:19:40] Runtime Installer end with exit code 0
[2013-01-08:18:19:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:43:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:16] Commandline is: -arp:uninstall
[2013-01-08:18:43:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Relaunching with elevation
[2013-01-08:18:43:18] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2013-01-08:18:43:18] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:18] Commandline is: -stdio \\.\pipe\AIR_4184_0 -eu
[2013-01-08:18:43:18] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2013-01-08:18:43:19] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:43:22] Elevated install completed
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:51:57] performing a silent runtime install
[2013-01-08:18:51:58] UI SWF load is complete
[2013-01-08:18:51:58] starting install
[2013-01-08:18:51:58] Scheduling runtime installation operations
[2013-01-08:18:51:58] Scheduling an MSI install operation
[2013-01-08:18:51:58] Beginning runtime installation
[2013-01-08:18:51:58] Beginning install
[2013-01-08:18:51:58] Installing c:\users\pablo\appdata\local\temp\air147c.tmp\setup.msi
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2013-01-08:18:52:01] Execution complete; beginning commit phase
[2013-01-08:18:52:01] Commit complete
[2013-01-08:18:52:01] install complete
[2013-01-08:18:52:01] begin quitting
[2013-01-08:18:56:39] UI SWF load is complete
[2013-01-08:18:56:40] UI initialized
[2013-01-08:18:56:44] Pingback request completed with HTTP status 200
[2013-01-08:18:56:44] Begin background update check
[2013-01-08:18:56:44] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2013-01-08:18:56:45] Background update successfully downloaded
[2013-01-08:18:56:46] User notified of available background update
[2013-01-08:18:56:46] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: can't access property in unloaded application" errorID=0]
[2013-01-08:18:57:06] begin quitting
[2013-01-08:18:57:36] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:57:36] Commandline is: -silent
[2013-01-08:18:57:36] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:57:36] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:57:37] Installing msi at c:\users\pablo\appdata\local\temp\air400e.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:57:42] Runtime Installer end with exit code 1
[2013-01-08:19:07:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:07:12] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:07:12] Commandline is: -eula
[2013-01-08:19:07:12] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:07:14] Starting eula display
[2013-01-08:19:07:49] Finished eula display
[2013-01-08:19:07:49] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:07:49] Runtime Installer end with exit code 0
[2013-01-08:19:07:49] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:08:20] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:08:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:08:20] Commandline is: -eula
[2013-01-08:19:08:20] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:08:21] Starting eula display
[2013-01-08:19:08:50] Finished eula display
[2013-01-08:19:08:50] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:08:50] Runtime Installer end with exit code 0
[2013-01-08:19:08:50] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:09:05] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:09:05] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:09:05] Commandline is: -eula
[2013-01-08:19:09:05] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:09:06] Starting eula display
[2013-01-08:19:09:31] Finished eula display
[2013-01-08:19:09:31] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:09:31] Runtime Installer end with exit code 0
[2013-01-08:19:09:31] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-09:00:25:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-09:00:25:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-09:00:25:22] Commandline is: -eula
[2013-01-09:00:25:22] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-09:00:25:23] Starting eula display
[2013-01-09:00:25:27] Finished eula display
[2013-01-09:00:25:27] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-09:00:25:27] Runtime Installer end with exit code 0
[2013-01-09:00:25:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
Can't update AIR. I'm using htc sync and each time I try to update AIR aks to accpet EULA. There is a problem in the Windows log . As my W7 is in spanish the message is in spanish.
I also attach the last lines of the air log.
[2013-01-08:18:14:32] begin quitting
[2013-01-08:18:14:38] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:14:38] Commandline is: -update "c:\program files\htc\htc sync 3.0\ui\htc.exe"
[2013-01-08:18:14:38] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:14:38] Installed app (HTC.388BC06ACDAB6261375BCE37FBA2E023C0D7EE34.1) located at c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:47] Relaunching with elevation
[2013-01-08:18:17:47] Launching subprocess with commandline c:\users\pablo\appdata\local\temp\aire5ce.tmp\adobe air installer.exe -ei
[2013-01-08:18:17:47] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:47] Commandline is: -stdio \\.\pipe\AIR_7728_0 -ei
[2013-01-08:18:17:47] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:48] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:17:48] Installing msi at c:\users\pablo\appdata\local\temp\aire5ce.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:17:51] Runtime Installer end with exit code 0
[2013-01-08:18:17:51] Elevated install completed
[2013-01-08:18:17:53] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:17:54] Launching subprocess with commandline c:\program files\htc\htc sync 3.0\ui\htc.exe
[2013-01-08:18:17:54] Runtime Installer end with exit code 0
[2013-01-08:18:17:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:17:55] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:17:55] Commandline is: -eula
[2013-01-08:18:17:55] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:17:56] Starting eula display
[2013-01-08:18:18:13] Finished eula display
[2013-01-08:18:18:13] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:13] Runtime Installer end with exit code 0
[2013-01-08:18:18:13] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:18:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:18:54] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:18:54] Commandline is: -eula
[2013-01-08:18:18:54] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:18:55] Starting eula display
[2013-01-08:18:18:59] Finished eula display
[2013-01-08:18:18:59] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:18:59] Runtime Installer end with exit code 0
[2013-01-08:18:18:59] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:19:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:18:19:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:19:16] Commandline is: -eula
[2013-01-08:18:19:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:19:17] Starting eula display
[2013-01-08:18:19:40] Finished eula display
[2013-01-08:18:19:40] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:18:19:40] Runtime Installer end with exit code 0
[2013-01-08:18:19:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:18:43:16] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:16] Commandline is: -arp:uninstall
[2013-01-08:18:43:16] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Relaunching with elevation
[2013-01-08:18:43:18] Launching subprocess with commandline c:\program files\common files\adobe air\versions\1.0\resources\adobe air updater.exe -eu
[2013-01-08:18:43:18] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:43:18] Commandline is: -stdio \\.\pipe\AIR_4184_0 -eu
[2013-01-08:18:43:18] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:43:18] Starting runtime uninstall. Uninstalling runtime version 3.2.0.2070
[2013-01-08:18:43:19] Uninstalling product with GUID {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:43:22] Elevated install completed
[2013-01-08:18:43:22] Runtime Installer end with exit code 0
[2013-01-08:18:51:57] performing a silent runtime install
[2013-01-08:18:51:58] UI SWF load is complete
[2013-01-08:18:51:58] starting install
[2013-01-08:18:51:58] Scheduling runtime installation operations
[2013-01-08:18:51:58] Scheduling an MSI install operation
[2013-01-08:18:51:58] Beginning runtime installation
[2013-01-08:18:51:58] Beginning install
[2013-01-08:18:51:58] Installing c:\users\pablo\appdata\local\temp\air147c.tmp\setup.msi
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe
[2013-01-08:18:52:01] Copying C:\Users\Pablo\AppData\Local\Temp\AIR147C.tmp\Adobe AIR\Versions\1.0\Resources\digest.s to C:\Users\Default\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller\digest.s
[2013-01-08:18:52:01] Execution complete; beginning commit phase
[2013-01-08:18:52:01] Commit complete
[2013-01-08:18:52:01] install complete
[2013-01-08:18:52:01] begin quitting
[2013-01-08:18:56:39] UI SWF load is complete
[2013-01-08:18:56:40] UI initialized
[2013-01-08:18:56:44] Pingback request completed with HTTP status 200
[2013-01-08:18:56:44] Begin background update check
[2013-01-08:18:56:44] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.3.13070/update
[2013-01-08:18:56:45] Background update successfully downloaded
[2013-01-08:18:56:46] User notified of available background update
[2013-01-08:18:56:46] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: can't access property in unloaded application" errorID=0]
[2013-01-08:18:57:06] begin quitting
[2013-01-08:18:57:36] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:18:57:36] Commandline is: -silent
[2013-01-08:18:57:36] Installed runtime (2.0.3.13070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:18:57:36] Starting silent runtime update. Updating runtime from version 2.0.3.13070 to version 3.2.0.2070
[2013-01-08:18:57:37] Installing msi at c:\users\pablo\appdata\local\temp\air400e.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2013-01-08:18:57:42] Runtime Installer end with exit code 1
[2013-01-08:19:07:11] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:07:12] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:07:12] Commandline is: -eula
[2013-01-08:19:07:12] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:07:14] Starting eula display
[2013-01-08:19:07:49] Finished eula display
[2013-01-08:19:07:49] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:07:49] Runtime Installer end with exit code 0
[2013-01-08:19:07:49] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:08:20] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:08:20] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:08:20] Commandline is: -eula
[2013-01-08:19:08:20] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:08:21] Starting eula display
[2013-01-08:19:08:50] Finished eula display
[2013-01-08:19:08:50] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:08:50] Runtime Installer end with exit code 0
[2013-01-08:19:08:50] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-08:19:09:05] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-08:19:09:05] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-08:19:09:05] Commandline is: -eula
[2013-01-08:19:09:05] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-08:19:09:06] Starting eula display
[2013-01-08:19:09:31] Finished eula display
[2013-01-08:19:09:31] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-08:19:09:31] Runtime Installer end with exit code 0
[2013-01-08:19:09:31] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
[2013-01-09:00:25:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
[2013-01-09:00:25:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2013-01-09:00:25:22] Commandline is: -eula
[2013-01-09:00:25:22] Installed runtime (3.2.0.2070) located at c:\Program Files\Common Files\Adobe AIR
[2013-01-09:00:25:23] Starting eula display
[2013-01-09:00:25:27] Finished eula display
[2013-01-09:00:25:27] Could not create a file at C:\Users\Pablo\AppData\Roaming\Adobe\AIR\eulaAccepted, ignoring
[2013-01-09:00:25:27] Runtime Installer end with exit code 0
[2013-01-09:00:25:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
Similar Messages
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Could this be because I tried to do away with Windows 7 libraries? I took the download library out of the Recycle bin, but AIR still won't update.
I found the install log. Is this easy to fix or impossible to get around, or would it be best to reformat my drive and start over?
[2012-05-07:16:07:18] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:07:18] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:07:18] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:07:21] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:07:21] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:07:21] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:12:07] Download success
[2012-05-07:16:12:07] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-05-07:16:12:08] Download success
[2012-05-07:16:12:08] Detached signature verified
[2012-05-07:16:12:08] Begin cert chain validation
[2012-05-07:16:12:08] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-05-07:16:12:10] Download success
[2012-05-07:16:12:10] Begin crl download from http://crl.adobe.com/cds.crl
[2012-05-07:16:12:11] Download success
[2012-05-07:16:12:11] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-05-07:16:12:11] Download failure: could not retrieve crl crypt object
[2012-05-07:16:12:11] Cert chain validation succeeded
[2012-05-07:16:12:11] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:17] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:12:17] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:17] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:17] Invoking Application Installer for combined install
[2012-05-07:16:12:17] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR1719.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:19] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:12:19] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:19] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:19] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant
[2012-05-07:16:12:20] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:12:20] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:20] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:12:20] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:16:12:20] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:20] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
[2012-05-07:16:12:22] Application signature verified
[2012-05-07:16:12:22] Unpackaging/validation complete
[2012-05-07:16:12:22] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-05-07:16:12:32] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR1719.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:32] Relaunching with elevation
[2012-05-07:16:12:35] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:12:35] Commandline is: -stdio \\.\pipe\AIR_2920_0 -runtime C:\Users\water\AppData\Local\Temp\AIR1719.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu "C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant"
[2012-05-07:16:12:35] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:12:36] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant
[2012-05-07:16:12:36] Application signature verified
[2012-05-07:16:12:36] Unpackaging/validation complete
[2012-05-07:16:12:36] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
[2012-05-07:16:12:36] Starting silent combined runtime update and app install.
Updating runtime from version 1.5.0.7220 to version 3.2.0.2070.
Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 to C:\Program Files (x86) using the source file at C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant
[2012-05-07:16:12:36] Installing msi at C:\Users\water\AppData\Local\Temp\AIR1719.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
[2012-05-07:16:12:48] Installing msi at C:\Users\water\AppData\Local\Temp\AIR98D5.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
[2012-05-07:16:12:48] Application Installer end with exit code 0
[2012-05-07:16:12:48] Elevated install completed
[2012-05-07:16:12:49] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:16:12:50] Application Installer end with exit code 0
[2012-05-07:16:12:50] Subprocess app installer succeeded
[2012-05-07:16:12:50] Runtime Installer end with exit code 0
[2012-05-07:16:12:51] Subprocess Runtime Installer succeeded
[2012-05-07:16:12:51] Bootstrapper end with exit code 0
[2012-05-07:16:13:20] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
[2012-05-07:16:13:22] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:13:22] Commandline is: -updatecheck
[2012-05-07:16:13:22] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:13:22] Performing pingback request
[2012-05-07:16:13:30] Pingback request completed with HTTP status 200
[2012-05-07:16:13:30] Starting runtime background update check
[2012-05-07:16:13:30] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
[2012-05-07:16:13:30] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\water\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-05-07:16:13:37] Runtime update not available
[2012-05-07:16:13:37] Unpackaging cancelled
[2012-05-07:16:13:37] Runtime Installer end with exit code 0
[2012-05-07:16:14:39] Download success
[2012-05-07:16:14:39] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-05-07:16:14:40] Download success
[2012-05-07:16:14:40] Detached signature verified
[2012-05-07:16:14:40] Begin cert chain validation
[2012-05-07:16:14:40] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-05-07:16:14:43] Download success
[2012-05-07:16:14:43] Begin crl download from http://crl.adobe.com/cds.crl
[2012-05-07:16:14:44] Download success
[2012-05-07:16:14:44] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-05-07:16:14:44] Download failure: could not retrieve crl crypt object
[2012-05-07:16:14:44] Cert chain validation succeeded
[2012-05-07:16:14:44] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:50] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:14:50] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:50] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:14:50] Invoking Application Installer for combined install
[2012-05-07:16:14:50] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:52] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:14:52] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR6E4C.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant"
[2012-05-07:16:14:52] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:14:53] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR9443.tmp\Adobe Download Assistant
[2012-05-07:16:14:53] Application signature verified
[2012-05-07:16:14:53] Unpackaging/validation complete
[2012-05-07:16:14:53] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:16:14:53] Application is running; installation is on hold until app is closed
[2012-05-07:16:15:02] Cancel request received
[2012-05-07:16:15:02] Application Installer end with exit code 6
[2012-05-07:16:15:02] Subprocess app installer failed (6)
[2012-05-07:16:15:02] Cancel request received
[2012-05-07:16:15:02] Runtime Installer end with exit code 6
[2012-05-07:16:15:02] Subprocess Runtime Installer failed (6)
[2012-05-07:16:15:02] Bootstrapper end with exit code 6
[2012-05-07:16:15:07] Download cancelled
[2012-05-07:16:15:07] Bootstrapper end with exit code 0
[2012-05-07:16:16:30] Download success
[2012-05-07:16:16:30] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
[2012-05-07:16:16:31] Download success
[2012-05-07:16:16:31] Detached signature verified
[2012-05-07:16:16:31] Begin cert chain validation
[2012-05-07:16:16:31] Begin crl download from http://crl.adobe.com/prodSvce.crl
[2012-05-07:16:16:31] Download success
[2012-05-07:16:16:31] Begin crl download from http://crl.adobe.com/cds.crl
[2012-05-07:16:16:31] Download success
[2012-05-07:16:16:31] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
[2012-05-07:16:16:31] Download failure: could not retrieve crl crypt object
[2012-05-07:16:16:31] Cert chain validation succeeded
[2012-05-07:16:16:31] Launching subprocess with commandline "C:\Users\water\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:16:34] Commandline is: -x1 "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:16:34] Invoking Application Installer for combined install
[2012-05-07:16:16:34] Launching subprocess with commandline C:\Users\water\AppData\Local\Temp\AIR83A.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\water\AppData\Local\Temp\AIR83A.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:16:16:34] Commandline is: -runtime C:\Users\water\AppData\Local\Temp\AIR83A.tmp -withRuntime -url "C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant"
[2012-05-07:16:16:34] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:16:16:35] Validating app in folder C:\Users\water\AppData\Local\Temp\AIR2AD7.tmp\Adobe Download Assistant
[2012-05-07:16:16:35] Application signature verified
[2012-05-07:16:16:35] Unpackaging/validation complete
[2012-05-07:16:16:35] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:16:16:35] Application is running; installation is on hold until app is closed
[2012-05-07:16:16:42] Cancel request received
[2012-05-07:16:16:42] Application Installer end with exit code 6
[2012-05-07:16:16:43] Subprocess app installer failed (6)
[2012-05-07:16:16:43] Cancel request received
[2012-05-07:16:16:43] Runtime Installer end with exit code 6
[2012-05-07:16:16:43] Subprocess Runtime Installer failed (6)
[2012-05-07:16:16:43] Bootstrapper end with exit code 6
[2012-05-07:21:20:45] Bootstrapper begin with version 2.5.0.16600 on Win x86
[2012-05-07:21:20:45] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:20:45] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant"
[2012-05-07:21:20:47] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:21:20:47] Commandline is: "C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant"
[2012-05-07:21:20:47] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:20:47] Validating app in folder C:\Users\water\AppData\Local\Temp\AIREE54.tmp\Adobe Download Assistant
[2012-05-07:21:20:48] Application signature verified
[2012-05-07:21:20:48] Unpackaging/validation complete
[2012-05-07:21:20:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:21:21:15] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
[2012-05-07:21:21:17] Application Installer end with exit code 0
[2012-05-07:21:21:17] Subprocess Application Installer succeeded
[2012-05-07:21:21:17] Bootstrapper end with exit code 0
[2012-05-07:21:21:32] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:21:21:32] Commandline is: -update "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" C:\Users\water\AppData\Local\Temp\flaAE5A.tmp\Update.air 2.0.0.0
[2012-05-07:21:21:32] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:21:32] Installed app (com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe
[2012-05-07:21:21:33] Unpackaging file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air to C:\Users\water\AppData\Local\Temp\flaB05B.tmp
[2012-05-07:21:21:42] Application signature verified
[2012-05-07:21:21:42] Unpackaging/validation complete
[2012-05-07:21:21:42] Converting unpackaged application to a native installation package in C:\Users\water\AppData\Local\Temp\flaD48F.tmp
[2012-05-07:21:21:42] Native installation package creation succeeded
[2012-05-07:21:21:43] Starting app update of c:\program files (x86)\adobe. Updating from com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.6.65 to com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 2.0.0.0 using the source file at file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air
[2012-05-07:21:21:43] Installing msi at C:\Users\water\AppData\Local\Temp\flaD48F.tmp\setup.msi with guid {5D1C2444-4913-EDDC-33EB-7E5C5061FD5D}
[2012-05-07:21:21:43] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-05-07:21:21:43] Rolling back install of C:\Users\water\AppData\Local\Temp\flaD48F.tmp\setup.msi
[2012-05-07:21:21:43] Rollback complete
[2012-05-07:21:21:43] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
[2012-05-07:21:21:43] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air 2.0.0.0
[2012-05-07:21:21:43] Relaunching with elevation
[2012-05-07:21:21:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
[2012-05-07:21:21:48] Commandline is: -stdio \\.\pipe\AIR_3772_0 -runtime "C:\Program Files (x86)\Common Files" -update -silent -logToStdout "c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe" file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air 2.0.0.0
[2012-05-07:21:21:48] Installed runtime (3.2.0.2070) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-05-07:21:21:48] Installed app (com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) located at c:\program files (x86)\adobe\acrobat.com\acrobat.com.exe
[2012-05-07:21:21:48] Unpackaging file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air to C:\Users\water\AppData\Local\Temp\flaEDD8.tmp
[2012-05-07:21:21:49] Application signature verified
[2012-05-07:21:21:49] Unpackaging/validation complete
[2012-05-07:21:21:49] Converting unpackaged application to a native installation package in C:\Users\water\AppData\Local\Temp\flaF077.tmp
[2012-05-07:21:21:50] Native installation package creation succeeded
[2012-05-07:21:21:50] Starting silent app update of c:\program files (x86)\adobe. Updating from com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.6.65 to com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 2.0.0.0 using the source file at file:///C:/Users/water/AppData/Local/Temp/flaAE5A.tmp/Update.air
[2012-05-07:21:21:50] Installing msi at C:\Users\water\AppData\Local\Temp\flaF077.tmp\setup.msi with guid {5D1C2444-4913-EDDC-33EB-7E5C5061FD5D}
[2012-05-07:21:21:51] Application Installer end with exit code 0
[2012-05-07:21:21:51] Elevated install completed
[2012-05-07:21:21:51] Launching subprocess with commandline c:\program files (x86)\adobe\Acrobat_com\Acrobat_com.exe
[2012-05-07:21:21:52] Application Installer end with exit code 0 -
Can't update AIR application on Windows XP service pack 3
We've run into another AIR update issue with our AIR 2.0.4 sidecar product.
Our application uses the standard ApplicationUpdater.checkNow() method to look for and download updates. Just such an update was issued recently, and one of our team members has reported an issue attempting to download the new update on a Windows XP service pack 3 machine.
They are getting an Error 16818.
Thanks for any insight.Hi,
Error 16818 is "IO error while saving data to disk". Is there any way we could get the installer log from this machine? It might give us additional clues.
Thanks,
Chris -
Can't update - Leopard asks for erasing drive
I've just successfully updated iMac and wanted to do the same on my MacPro, where I have BootCamp. During installation, Leopard doesn't want to do update (Macintosh HD drive as well as others has yellow screamer mark), but wants to erase my drive and do clean install. Any idea why? I don't want to do clean install. It doesn't offer any other option that clean install.
<Edited by Moderator>here is one bummer which I found: Looking at DiskUtility, I can see greyed "disk1s3" drive under my Macintosh HD.
Mount Point : Not mounted Capacity : 128,0 MB (134 217 728 Bytes)
Partition Type : Microsoft Reserved
Available : -
Owners Enabled : - Used : -
Number of Folders : - Number of Files : -
ok, sounds like I'll have to do Erase and Install, but what's going to happen to my BootCamp stuff? I have WinXP 64bit there. I believe WinXP should be fine itself, but, will I'll be able to snap it again when will intsall Leopard?
<Edited by Moderator> -
I'm using FB 4.5, how can I update air to the latest release 2.7 so it exports using it?
ThanksYou don't say what platform you're on, but here's one of the best explanations I've seen so far.
It applies to Air 3.0 not 2.7 but I'm sure you can make the adjustment if you truly want to go that route.
http://jeffwinder.blogspot.com/2011/09/installing-adobe-air-3-sdk-in-flash.html -
Does anyone know why this is happening? I use an app called Air Display on my iPad to use as an extra monitor for my iMac, and the Host can't update. I've had no problems in the past on Mountain Lion, but since upgrading to Mavericks, I can't update. Whenever it says there is an update available and I try to install it, the below screenshot happens:
Despite it saying "the new version will be available next time you run Air Display Host" it's still the old version. And it keeps asking me to update, which I can't. I've done reboots, full shut downs, etc. and I can't get it to work.Hi. Sorry about that! We had a bad updater a couple of months ago. You just need to go to our website and download the host software afresh. Just point your browser to avatron.com/d to download.
Cheers,
Dave at Avatron -
HT1338 i have macbook air 13.3 1.6 ghz intel core 2 duo and 10.5.8. how can i update 10.6
i have macbook air 13.3 1.6 ghz intel core 2 duo and 10.5.8. how can i update 10.6 pls help me
ok but i have mac os x.
I'll explain the numbering system for you.
With the operating systems numbering format it works as this: for example with 10.5.8, the first number is redundant because they are all 10 since 2001. This is the X in OS X
The second number is the upgrade version, which have cat names attached to them. 10.5 is Leopard. Each of these upgrade names must be purchased. If you want 10.6 (Snow Leopard) you need to buy it,
The last number is the update version, which is free, but requires the upgrade before you can install it.
So, you currently have Mac OS X 10.5.8 and you ask how to upgrade to Mac OS X 10.6 Snow Leopard, and I have given you the link of how buy it.
so do i must change mac os x (10.5) to snow-leopard.
The choice is yours. You do not have to upgrade if you do not wish to. -
I can't update my apps each time it asks for password when entered it goes straight back to update. I don't think I am alone in this. I have tried changing the date, rebooting, switching off and on signing out and nothing works. Does anyone know of a solution or will I have to take it to an apple shop. My misses has no trouble with her updates, they are both on iOS 6. Hope someone can help.
Tried that just said cant connect to iTunes Store which was different.
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My iTunes won't update on my computer. I have windows vista. I can open up itunes and when I click on "check for updates" it asks if I want to download iTunes version 11.1.5 and I click "Download iTunes" but then nothing happens. Sometimes uptop the loading bar will appear but for only a split second. I have tried restarting, shutting down, I cannot figure out why it won't download. What's happening and how do I fix it?
Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
I can't update apps on my iphone 5. theirs an old apple ID. That I don't have the pass word. I've created a new apple ID. but the old one keeps popping up. I have it on the Itunes on the phone but the old one keeps comming up and asking for a pass word.
Apps are permanently tied to the Apple ID used to purchase them. You will have to delete the apps from the phone and re-purchase them using your Apple ID.
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I can't update my apps, was asked to change from US store to Lebanese store. How to do that?
I can't update my apps, was asked to change from US store to Lebanese store. How to do that?
Follow this procedure:
1. Go to Settings > iTunes & App Stores > Apple ID.
2. Tap your Apple ID.
3. Tap View Apple ID.
4. Enter your password.
5. Go to Country/Region in the popup window to change to the desired store.
See also: http://support.apple.com/kb/HT1311 -
I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3
What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support -
cant update apps on my mac or iphone4. asks for password for another account i had on a dell notebook. either i forgot the pass word or its not taking it . i can download apps and music. how can i update apps on my mac and iphone 4?
I had the same problem today and was able to resolve it without having to do a restore or reset. The problem had something to do with my mail accounts. The upgrade reset my mail settings, switching both my gmail and my .mac mail to "archive all mail". I went into the General Settings, disabled that setting, and resynced the phone. The "other" storage allottment dropped back down to less than a gig.
Before you restore or reset, I would try that first. -
ı have bought second hand ipad. 17 apps which were downloaded by previous user with his or her apple id are waiting to be updated. I need to update them but when I try, ı can't update them with my own apple id. Device ask me to update with the id and password of previous user. I tried I forgot but this didn't work. So how can ı have my device forget the previous ID and use my own to update exsisting apps.
<Email Edited by Host>Restore the device to factory settings with iTunes.
Then launch the App Store app on the iPad and sign in with your Apple iD and password:
OT -
Can't update or uninstall Air 3.0 on Mac OS 10.7.2
Whenever I try to update Air, or uninstall with the Adobe Uninstaller I always get the same error message.
An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.
Of course I'm the administrator...
I've tried all the tricks in this forum:
disabling graphics card switching
opening google chrome
opening firefox
Nothing works.
This is very frustrating, I can't even roll back to 2.7.Does this help at all?
http://help.adobe.com/en_US/air/admin/WS485a42d56cd1964167ea49bd124ef17d52a-7ffb.html
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