Can't update Apple software - can you help?
As of 2 days ago, and for no reason I can think of, my iMac G5 will not update any Apple software (iTunes, Quicktime etc.).
The Software Update application (from the Apple menu) will not open, and clicking on its icon from System Preferences produces the error: Preferences Error - could not load Software Update. Prior to this, the function worked fine.
Trying to update the software 'manually' with the standalone installers for these applications does not work either. If I try to execute the .pkg or .mpkg files that I download from the Apple site, the Software Update icon fleetingly opens and closes again in the dock, but nothing further happens.
Apple Support (via telephone) suggested this might be a network conflict and suggested a fix (related to Ethernet network configuration) but this has not worked.
Any ideas for me?
Does anything in Apple doc.#106695 help?
Also, Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them.
Cheers! DALE
Similar Messages
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I'm using same apple id for my ipad & ipod but after start using the same apple id on my ipad, i can't update my free software downloaded on both, it's showing "YOU CAN NOT UPDATE THIS SOFTWARE SINCE YOU HAVE NOT OWNED THE MAJOR VERSION OF THIS SOFTWARE" so how i can update my softwares on ipad & ipod using the same apple id
I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
You can not update this software since you have not owned the major version of this software.??
I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
Any help would be much appreciated!
Cheers.I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
hello people,
its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying that i " you can not update this software since you dont own a major version of the software"
i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
the same thing is also happening with the updates for my macbook pro.
whats wrong ? app store bug ?
i would appriciate any help.
thanksI just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
Thanks for quick reply. My problem still persists. -
Installed 11.0.3 today. Tried to update apps. iTunes response was, "You can not update this software since you have not owned the major version of this software." I REALLY don't understand. I paid for MANY applications and stole or borrowed NOTHING.
Hi 969Polyglot969,
You may want to report an issue with the affected apps using the instructions in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
I hope this helps!
- Ari -
I could not log into itunes because it said need correct password. So i changed my password and not i can not update my apps. It is like i set up a different account. the message i receive now is " can not update this software since you have not owned the major version of this software" I do not know what to do. please help.
I already fixed mine, i used my other apple id to resume its update
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HI,
I got this problem : when i want to download the new version of iPhoto, i get this message : You can not update this software since you do not have the main version. What should i do ?
IPhoto was already on my MacBook Pro when i bought it.
Thank you for your help
ThierryWelcome to Apple Support Communities
Open App Store > Purchases, and see if iPhoto app is listed. If not, unhide it > http://support.apple.com/kb/HT4928 Apart from that, check that iPhoto is in Applications folder. If not, put it in this folder.
If nothing works, remove iPhoto, open App Store > Purchases, and install iPhoto free of charge -
You can not update this software since you have not owned the major version of this software.
any soultions???Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran -
My kids did something to itunes and now I'm getting the error.
You can not update this software since you have not owned the major version of this software. This is the computer that we have always updated our apps on. Does anyone have any ideas for me?I have the same thing. It looks like it's the store. What is happening is that instead of the store showing you only the updates for the account you are logged into, it shows you the updates for all of your accounts. So if you try & update an app that was purchased with another account, you get that message. This is a pain, as you have to go through the apps individually (update all just gives you an error) , and then log out & into the other account again to get the rest of the updates.
Message was edited by: jrentzke -
please help i have no idea what to do
you cannot update this software because you have not owned the major version of this software
Shouldn't give away the secret of how easy it is..... -
TA24326 How can I update Apple software for PC running Windows 7?
I'm still working on getting the iTunes Store to open from iTunes. Perhaps I need to update some of the software that is not included with iTunes download.
I get the "Accessing iTunes Store" message iTunes crashes and the message "iTunes has stopped working and must close" "Close Program"
Which particular version of iTunes are you running?
To check if it's an 11.0.x of some description, first bring up your Menu Bar. Click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Now go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen. (For example, mine says 11.0.2.25.) -
I've been having no problem updating apps on my ipod touch, but two days ago I started getting the above message, only for the FB update. I have deleted, reinstalled, reset -nothing helps. Apple support could not figure it out either, they said it's a 3rd party app (they did try to help me but nothing worked). The notification that there is an update won't go away as long as FB is on my ipod. Help!
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod -
You cannot update this software as you have not owned a major version of this software? This is what I get when I try to update my apps on itunes. What does this mean..I have been having trouble..and reached out but they seem to not understand the problem.. No one has been able to help..It is like I don't have my past history with them anymore? I don't have my past purchases either.
Same here. Just becoming a nightmare. Updated iTunes and now can't update apps it itself is showing as available updates. Count me in on the latest "You can not update this software since you have not owned the major version of this software." bug.
Next I have to post about a new problem in iPhoto on a new thread.... it lost the "link" between some but not all photos I have in the library and what it itself posted to FaceBook a few hours ago...
Incredibly frustrating.
Imran -
I need to restore my ipad but it won't restore because the software isn't updated and you can't update the software because it is in recovery mode. What do I do know?
I would take it to the apple store to get recovery mode taken off.
Regards. -
Hi I bought a second-hand phone iphone4, I update the software when you want to activate the phone asked for my registration icloud I do not know what is the password for this registration, can you tell me how to go to the next step without such registration in icloud
my ICCID is 8935905000307066111Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
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