Can't update credit card details for recurring pay...

I'm trying to update my grandma's Skype credit card details to the new credit card details (same numbers just new expiry date) for her recurring payments on Skype. I follow all the prompts but the final step requires Mastercard to verify the card with an online bank account which she doesn't have and has no intention of getting which means there is no way to update her credit card details for the recurring payments. How do we solve this problem? Thanks

Hi JW2230
It looks like the payment details are being rejected.  Please check this with your card issuer before trying to update them again.  The phone number for Australia is 1800 614 863.
Thanks
Bev

Similar Messages

  • Updating Credit card deatils for recurring orders

    I feel like i'm missing something obvious here, but how do my site users update their billing (credit card details) for their recurring orders? I'm using PayPay Website Pro and i'm not realy sure how that all works. What module do I use and how does that connect to paypal for the update??
    Help please!

    You can create a webform with the 'Update Credit Card details' eCommerce field selected: http://screencast.com/t/MAzOPwI2bY. Insert this form on the front-end of your site, and customers will be able to update their Credit Card details in relation to their Invoice.

  • Update Credit Card details for Photoshop Photography Program purchased via Digital River

    I need to update my credit card detail for my Photoshop Photography Program subscription.  I am not able to update via the website as I get an error.  I contacted support but they told me to cancel my subscription and order a new one.  I don't accept this as I subscribed to the Photoshop Photography Program which is no longer available.  I should be able to continue the subscription by updating my credit card info but support claims that this cannot be done since the subscription is via Digital River.  Digital River is no help their site and the staff direct me back to Adobe's site which give the error.  I don't accept that I will have to lose my Photoshop Photography Program subscription because of Adobe's choice of a payment processing partner and their inability to update my credit card details - this amounts to a bait-and-switch in my opinion.  How can I update the details?  I've waited three days for another response from Adobe and the subscription will fail tomorrow...

    Make sure that EVERY DETAIL is the same in every place you enter your information
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019

  • Updating Credit Card details for a customer site

    Hi, I need to update our credit card details for our sites but the person who set these sites up no longer works with us and I cant access the Site Billing pages on the Admins or my Partner Portal to update the credit card details. How do I sort this out? Thank you.

    sharkyrose wrote:
    So if I want to download something that is for free is it going to charge me,
    No.
    sharkyrose wrote:
    I'm trying to download a free App, but every time I try I keep getting asked for my credit card details.
    You are being asked to Verify your Billing Information.
    If this is an issue for you... Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • How to update credit card details for Cloud membership payments? [was: Hello]

    Hello, I have to give a new card number for my payments.

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html

  • Is there a way to let the customer update their own credit card details for site payment?

    Is there a way to let the customer update their own credit card details for site payment?

    Only when BC tries to bill the card and can not. Admin will be locked out and when they try to go to the admin the form requesting payment appears and they can add their new details in there.

  • Cant update credit card details even using chrome

    Hi,
    I cant update my credit card info, I have tried lots of time and with chrome and I always get this message below, its very frustarting and wasting a lot of my time.
    Please advise,
    Thanks,
    Ben
    'We're sorry, something seems to be wrong on our end. Please try again later.'

    Yes I'm facing the same VERY FRUSTRATING PROBLEMS.
    Thanks Romsinha for you kind words and I know that it's not your fault, but it's not enough to try to fix this issue over the
    chat or phone. It needs to be escalated to whoever at ADOBE manages Creative Cloud Bugs.
    I just logged the following under the "Creative Suite" Bug reports, since I can not find anything CC related:
    ******BUG******
    THIS IS A CREATIVE CLOUD BUG FOR
    WHICH I COULD NOT FIND ANY REPORTING OPTION IN THE DROPDOWN BOX
    Concise problem statement:
    Extremly frustrating issue with updating credit card details
    Steps to reproduce bug:
    1. Log in to my Adobe Account
    2. Go To 'My Products and Services'
    3. Find that my Creative Cloud Subscription needs credit card details updated
    4. Click on update and then edit credit card info
    5. See that the credit card info has updated
    6. Wait for Adobe to deduct payment from my account.
    7. On next day get notification that I'm one day closer to my membership running out (due to me not having updated my credit card details - apparently)
    8. Get in touch with Support over 24/7 Chat
    9. Actions that are suggested to me, are steps 1-6 which I (being very frustrated) execute AGAIN.
    10. Wait for steps 7-8 to repeat
    11. Contact Adobe Phone "Support"
    12. Have Adobe suggest me to repeat steps 1-6.
    13. Me being very very frustrated doing the same f****ing thing again, using two different credit cards, both which work perfect with any other, offline (in supermarket) and online - transaction.
    14. Have steps 7-8 repeat again.
    15. Trying to find other ways to bring it to ADOBES ATTENTION THAT THERE IS A PROBLEM, AND THERE ARE EVEN FORUM POSTS WITH OTHER PEOPLE REPORTING THE SAME ISSUE.
    16. Me not finding an option to report bugs for Creative Cloud and Hence deciding to log the request under Creative Suite (hoping that one of you guys will take on the responsibility & courage to forward this to the Creative Cloud Department
    17. Thanking you for having taken the time to read this and hoping that I can get this issue resolved - since I require CC for my daily work.
    Results: NONE SO FAR
    Expected results: That my credit card is used for the continuation of my CC membership.

  • Why am i asked to give credit card details for free apps

    I just bought an ipad mini. Why is it asking me to give credit card details for free apps like Linkedin?

    If you only want the free apps, take a look here:
    http://support.apple.com/kb/HT2534
    Read the steps carefully as the order in which you follow them is  critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID. 
    You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT4914 I need to cancel iTunes Match before I can change my credit card details? How do I do that?

    Someonme PLEASE remind me why I hate Apple so much!
    Everything is SDO much work and drama to change or fix!
    I've recently relocated to the US and needt o update my credit card details. I did the address, etc.
    I keeps telling me that I need to cancel iTunes Match before I can change my credit card details? How do I do that?

    You can't do it yourself. If the unspent balance is at least as much as the value of the gift card, ask the iTunes Store staff to put the balance back onto the card. If not, it's not possible at all.
    (74817)

  • HT5621 How do I remove my credit card details for my Apple account?

    I have $50 credit and when purchasing a book it ask for my credit card details. I don't want to pay again. How can I remove credit card details?

    Go to iTunes
    Hit the name of your account (on the top of Mac iTunes Store; scroll to bottom of featured page on iPhone, iPad, or iPod touch)
    Hit view account
    Enter your Apple ID password
    Hit payment information

  • How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?

    How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?

    I hope by now you found it already, but if not ...
    iTunes Store: Changing account information - Apple - Support
    it is the same as itunes account.

  • In iOS 7, how to update credit card details.. There is tap available to change as suggested in other discussion

    In iOS 7, how to update credit card details.. There is tap available to change as suggested in other discussion

    Each time that you add or change your card details then a small temporary store holding charge (i.e. $1) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702

  • HT204053 how do you update credit card info for itunes purchases?

    How do you update credit card infor for itunes purchases?

    Try this link...
    http://support.apple.com/kb/HT1918

  • HT201303 How to change/update credit card info for iTunes acct

    How to update credit card info for iTunes. App Store?

    Go to the iTunes store, log in and go to your account and edit paymentt type.

  • HT3702 I want to canx an app called MR , a room mate authorized it and now im paying for it so I want to cancel , dont wanna change my credit card details for 1 stupid App

    I want to canx an app called MR , a room mate authorized it and now im paying for it so I want to cancel , dont wanna change my credit card details for 1 stupid App

    Purchasing and managing auto-renewing subscriptions -
    http://support.apple.com/kb/HT4098

Maybe you are looking for

  • Using imessage with multiple Ipod4g (Family), with only 1 apple id?

    I have 2 kids that will get Ipod touch's 4g ios 5 for Christmas, I have iphone 3gs upgraded with ios 5; can we text each other in imessage with 1 apple id account? how would i set them up?

  • So my gift card won't let me redeem it.

    Every time I go to redeem it my log in appears and says to type in my password, which I do and it just keeps popping up every time I click redeem. I know I'm typing in the code right. I've tried to redeem it off my iPod, but it does the same thing (w

  • Newbie - scripting an "all play" in an instructional dvd? PLEASE HELP!

    Hello and thanks in advance for any help you can offer. I am working on an instructional dvd with six chapters. On the main menu I have 6 buttons each assigned to a track (each track is assigned to the corresponding chapter) I want to have a 7th butt

  • Which MacBook Pro Processor for Photoshop and IMovie Projects?

    I am a fine art photographer. I use my compuer mostly for Photoshop work. I am now starting to do some video, but nothing too intensive. I am currently using IMovie. I doubt I will ever use finalcut but you never know. So I am planning to get a 15" M

  • Pacman mirror list issue

    hello i was facing a problem with corrupted files when i updated arch with "pacman -Syu" command then  i updated "pacman" and  i saw  there are two files /etc/pacman.d/ mirrorlist mirrorlist.pacnew so  system is using mirrorlist, should i delete the