Can't update credit card information

I have updated the credit card information for our cloud account multiple times over the last few days. I have been on hold for almost 2 hours. Chat is unavailable.
I have tried all the instructions, including clearing the cache and using different internet browsers.
This needs to be addressed immediately. I can't have my entire business negatively impacted by this anymore than it already has.
Please someone get back to me.
PS - I have been on hold for over two hours now. Seriously, not appreciating this situation at all.

Well.. I posted this in another thread. I am posting here as well so that ppl who face this issue can get some help.
I had the same credit card processing issue. Called the Adobe Helpline in my country. Was able to speak to a CSE after spending some horrible minutes with the IVR. He too faced the same problem when tried to update my credit card details. He admitted that there is some internal issues in the website. Finally he did something else and said that the details are updated now (I am guessing that he used another internal channel / portal to update my payment details). Assured that the processing will take place in next 2 hours and there shouldnt be any issues after that.
Here is the country specific helpline numbers
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert-2.html
Will update if there is any progress.

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Updating Credit Card information problem:

For the past 26 days (4 days of CC remaining) I've tried updating my credit card information as I've received a new card from my bank. Now this shouldn't be a problem but every time I've followed the steps on the creative cloud website, I end up waiting 24 hours just to find out that the process has not worked. Through various phone calls and contact support chats I was told to phone my bank and see whether the problem is because I have blocks preventing me making payments to certain places. However, they then told me my card is fine, and has nothing that may stop making a payment, (the same as my first card which worked fine for 3 months).
I then go through the very tedious process of updating my card information and waiting in the contact support chat system for someone to tell me the same thing, every single time. I really do not know what to do. I need CC for my current course at university, and with only 4 days left I don't want to be told to wait another 24 hours to see whether my payment has been accepted.
The only thing I can think is different or odd is the fact that every time I update my information I am not asked to verify via password. Although on the walkthrough for updating credit card information it says this is the last step.
If anyone can help me I would greatly appreciate it, this is truely my last option.
- Jamie Robinson

No, its the right one: (email address used on the forums). I didn't see it in my account either, but support said it did:
Hi Rich,
Thank you for contacting Adobe Customer Service.
I am sorry about the inconveniences. The reder will take 24 hours to get processed. After 24 hours you will be able to download th
e subscription.
Please feel free to connect back on chat if you have any questions or concerns.
Thank you.
She posted the order number in the chat, but I closed it before I got a chance to save it. The chat was CH93893782 if you happen to be able to get to it.

How can I delete credit card information from app store in IPAD2

how can I delete credit card information from app store in IPAD2

Im vert tirés about thé contrôle of Apple.
I just buy a iPad 3 and use Gift credit card at beginning.
I'm from Canada and usevps so my ip can be from other country.
So now I can't use this gift credit card even if they have $27 on it.
I try too buyin iTunes gift card. At beginning its work but now it's stop to work.
And I have $100 there.
I never use my real credit card on the Internet and never I will do that.
I use just PayPal or gift credit card.
Ok I talk for nothing since Apple is too much miserly to buy employee for support.

TS3297 The balance in my account is $17 and change. The cost of the CD I was purchasing is $16.99. Why would a request be made for updated credit card information?

I was attempting to purchase a music CD for $16.99 with an account balance of $17. and change. Why did iTunes Store request updated credit card information?

Because you do not have enough to pay for the cd and the tax

Can't update credit card info

I can't update the credit card info. It shows "STORE_ACCOUNT_CALL_FAILED".
Even the chat support can't help, forcing me to call number which I can't make a call from Thailand.
Please find the solution.
Regards,
Nick

Hi Nickfotog,
The new card has not been updated yet in the system, the card which was used to purchase will be charged on the planned bill date.
Would you please try a different browser and then update the credit card information.
^Ani

I recently moved and itunes store won't let me update credit card information

I recently moved and Apple won't let me update my credit card and billing information!! Can someone please help?!?!?

I'm having a same issue, can't store my card information in the system. does anyone knows why?

How can i change credit card information

how can i change my credit card information or erase the credit card info in my account?

iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
 Cheers, Tom

Unable to Update Credit Card Information

Adobe sends me notice that credit card is expiring.
Login to store/site to update credit card.
No link or page on which to update credit card.
How do I update credit card if there is nowhere to do it?

1.- http://www.adobe.com
2.- Click on 'My Adobe' (upper right corner underneath the search box)
3.- Once you are in 'My Adobe' look under My Products and services and click on 'My subscriptions and services'
4.- Find Creative Cloud membership and click on Active on the right side
5.- A new pop-up window will come up and you can edit away just click on EDIT BILLING.
or you can call Adobe's horrible customer service and hope they understand the reason you call about and all of this in the hope that you got thru after waiting for hours at a time, their number is 1-800-833-6687
Good Luck

Why can't update credit card info, always remind "We're sorry, something seems to be wrong on end.

after Adobe hacking incident, I replaced with a new credit card
but now I want to update my credit card information , in order to continue buy Adobe CC
the website always remind me, "We're sorry, something seems to be wrong on our end. Please try again later. "
how to fix it ?
I confirm not the browser or network problems. I try chrome/safari/IE/firefox both Win/Mac

When I had this exact error message a week ago when updating my CC for the same reason, I was able to get it to work in the Chrome variant CoolNovo but not in IE, but now it works in IE, so I’m not sure what is different.
I am beginning to think it matters if I’ve logged into the forums or Photoshop.com or into www.adobe.com using a particular browser and there’s a cookie that has either expired or not expired that is holding my password. Having a particular security setting enabled in the browser might affect it, and whether popups are blocked or not, could to.
You might try deleting all the adobe.com and Photoshop.com cookies in a browser that allows selective deletions or all cookies in one that doesn’t and try different variations of being logged in to or not logged into www.adobe.com before going over to creative.adobe.com as well as saving your password or not saving your password (remember me checked or unchecked) see if one variation helps.

Update Credit Card Information

I am trying to update my credit card information for my Creative Cloud plan, as I have switched banks. I have followed the instructions that Adobe has offered, but my account says that I no longer have a plan (I was paying month-to-month with a year contract.)
Please help!

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

How can you cancel credit card information my sons trying to download free apps yet credit card info keeps popping up and he can't download the app! Plz help

Hi I got my son a I pad mini for his Christmas first he used I tunes card which was fine then I entered my bank details to download a game you pay for now because I've entered the bank details every time he try's to down load a free game it wontlethim get it as its asking for credit card information ,
Can somebody tell me how I can get it back to when he first got it and he could down load all the free apps. Without card information or how I can get the card information bit away thanks

Go to settings on your device then select app store. If you tap on the email that is shown it will give you an option to view your apple ID. When you are viewing your apple ID, tap on payment method and it will show a list of credit card options. The one at the bottom should say none. If you then tap none for payment options the credit card will not be connected. If you go on to the app store again you should be able to download free apps with out any issues.
Hope this helped!

Family sharing update credit card information

I am trying to update my credit card information because of expiration date. Updated in my apple id (I am the organizer of the family sharing), but whenever I try or anyone else part of the family sharing plan tries to update or purchase anything I/we get the message "there is a billing problem, have the organizer update the billing information". What else do I need to update to get this to work?

Hi kathyfromcelina,
I'm sorry to hear you are having these issues with your account. If the update to your billing information does not appear to have applied correctly, you may want to double-check the update steps as outlined in the following article:
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Regards,
- Brenden

How can I delete credit card information

How do I delete my credit card information.

On your ipad, go to Settings>iTunes and App Store>Tap your email address (Apple ID)>Tap Payment method, and then choose the option "None"

Can Not Update Credit Card Info

Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.

Hello,
I have exactly the same experience as the Unhappy user here quoted.
Cannot update my current card.
Cannot delete my expired card.
Was compelled to add another bankcard just to keep the account current.
Support pages reference menus which do not appear under any menu sequence.
Using Mac OSX 10.6.8 with Firefox browser.
Lorob1 wrote:
Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.

I can update credit card information

I can update credit information on iTunes and apps

Did you mean cannot....?
If you are getting an error message due to payment information on credit card, change the payment method to 'None'
Then you can enter new card info, or get iTunes gift card to use.

Can't update credit card information

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