Can't update driver HP Envy 4502-e

Hello, I don't understand how to update my HP Envy 4502-e drivers (all-in-one printer). I am on windows 7. Device manager shows my driver for the printer as version 30.0.1044.40289, driver date 16/12/2012.You're website shows a more recent driver 32.3, driver date jul 30 2014. If I download the driver and try to install, it blinks from step 1 "Prepare", then stays on Step 2 "connect". If I click continue the only options are 'connect a new printer' or 'reconfigure wireless settings' (and also an option to add software if I download the 'full software and drivers' file, but the software options are just things like HP Photosmart and not a driver install). I've tried downloading both the basic driver installation and the 'full software and drivers' file, but there's no driver update from the installation. Device manager still shows the 2012 verion 30.0.1044.40289. If I try to update through device manager it says it's up-to-date. HP Update also doesn't show any driver updates. Can you explain what is going on, and how to update your drivers? Do I have to uninstall the old driver or something before I can update? Thanks

Hi Marin456, Sometime it's best to completely uninstall the drivers and start fresh. Check out this forum posting/link on how-to completely uninstall/reinstall your software drivers. Good Luck!

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If your player had PlaysForSure firmware, you'll need to download a PlaysForSure firmware version. That should resolve your issues since PlaysForSure does not use a Creative driver but rather a nati've Windows driver. But you will need to have WMP0 installed, WMP9 does not support PlaysForSure.

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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Can't update driver HP Envy 4502-e

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