Can't update from Itunes 8.2.1.6.
Hi, I've been allowing iTunes to update itself whenever one was available. The past couple of months I have noticed it won't update to iTunes 9.
I select iTunes and Quicktime from the update window, it fully downloads or appears to, and then after a short while it says an error occured and if it persists I should download the updates manaully and try again.
Well I've tried loads, and done it manually and it always does the same thing with no explaination of the error except to tell me I should try doing the update manaully.
I have fully updated windows vista and the only thing I use my iTunes for is my music libary and Iphone (OS3.whatever is latest).
Quite frustrating as I have no idea what to search for when theres no error codes or anything??
Incidently, if the response is going to be uninstall iTunes and start again, how do I back up all the libary information and Iphone stuff??
Thanks!
First have you downloaded iTunes from here from the Apple site, not using any update feature?
http://www.apple.com/itunes/download/
When you do this you need to select save not run and save the file on your PC. Then onece it has been save, run it from your PC.
If that doesn't work describe what happens and at which point in the process if fails. Give any error message in full.
On backing up, uninstalling iTunes should not affect your library, it uninstalls the program, not your music files. nevertheless it is a good idea to make copies of iTunes Library.itl and iTunes Library.xml which are in your iTunes folder.
Leaving aside the uninstall issue, it is important to back up your valuable music. Anything downloaded from the iTunes store can only be downloaded once, and reloading a lot of CDs is a pain. External drives are not that expensive these days.
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Message was edited by: Tomzster -
for any more information, i am in South Korea right now, and i've tried both english and korean version to install on my computer.
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Hi, kformagg
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(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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Hello PamelaFox14,
Thank you for using Apple Support Communities.
It sounds like you need to log in as the administrator to update the iTunes application properly.
Take a look at this article named:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
This section in particular:
1. Make sure you have administrator account access
To install iTunes or QuickTime software, you need to be logged in as an administrator on the computer. If you're not sure if you have administrator account access, you may find this Microsoft article helpful:
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please what i doHello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
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If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808
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