Can't update. Help!
Im on Dl09 still and every time, my ota EA28 update fails for some reason. I'd like to be on ED05. What should I do? Also, flashing EA28 doesn't work either.
nahcfs wrote:
Im on Dl09 still and every time, my ota EA28 update fails for some reason. I'd like to be on ED05. What should I do? Also, flashing EA28 doesn't work either.
nahcfs,
I would like to assist you with updating the software for your device! I will message you directly, so just reply with your name and wireless mobile number so that I can further troubleshoot.
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I want to update my software iOS 6.0 to downlode what's app in my pad but I can't plz help me
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When I m going to downlode what's app I got message application requires ios6.0Whatsapp is not available for iPad, even if you do update.
However, if you still want to update and assuming you have iOS 4.3 as your tag line suggests. You'll need to connect your iPad to a Computer running iTunes (Can be a Mac or a Pc doesn't matter) and follow the update prompts.
iOS: How to update your iPhone, iPad, or iPod touch
Scroll down to the section titled: Update your device using iTunes
Also depending on what generation iPad you have you may only be able to update as far as iOS 5.1.
If your iPad does not have camera its a first generation iPad, and can only be updated to iOS 5.1.
If it does have a camera it will go all the way up to iOS 7.3 -
I tried updating my iPod 5th gen to iOS 8 but it only shows me a picture of the iTunes logo and a charger at the bottom, I'm not sure what this means or what I need to do. Can someone please help me?
After restoring to factory settings/new iPod you will then have to restore from backup
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
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When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I am using a windows 7 PC. Every time I try to update my Itune I am having a server error and I am not able to log in on my Icloud. I tried a network test a. below is the result:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Sony Corporation VPCX11S1E
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0014AEDC02A92728
Current user is not an administrator.
The current local date and time is 2012-05-22 20:14:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator 500
**** External Plug-ins Information ****
No external plug-ins installed.
The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {4C73E5E8-064C-400E-9850-AB0485F639A2}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {DCE376E2-098D-4857-BF60-DBC90172CBA3}
Description: HUAWEI Mobile Connect - 3G Network Card
IP Address: 10.162.117.8
Subnet Mask: 255.255.255.240
Default Gateway: 10.162.117.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers: 10.148.128.18
10.148.128.26
Adapter Name: {226D8A54-B7DA-4F1F-8EAB-614C5F54FABE}
Description: Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9225
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {918B9F90-A145-4FD5-8150-E330DF9E74A1}
Description: Bluetooth Device (Personal Area Network) #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {87949730-0CE0-4483-A8AA-4FBC19A613D9}
Description: Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Adapter Name: {1678E6C4-0A8D-49F9-B86A-30133B9C2AEB}
Description: Qualcomm Atheros AR9285 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-04-05 00:00:28.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) SCH Family USB Universal Host Controller - 8114. Device is working properly.
Intel(R) SCH Family USB Universal Host Controller - 8115. Device is working properly.
Intel(R) SCH Family USB Universal Host Controller - 8116. Device is working properly.
Intel(R) SCH Family USB2 Enhanced Host Controller - 8117. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (3rd generation) running firmware version 3.1.3
Serial Number: 9C01639A6K2
iPhone 4S running firmware version 5.1
Serial Number: DNQHF0ENDTD7
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Can any one help me?
Regards
Aderito
<Email Edited By Host>In the course of your troubleshooting to date, have you worked through the following document?
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i have been having an issue with updating my ipod touch for some time now and i can not seem to get it to update to the lastest update. it is stuck on 4.2.1 software and i can not update it to 4.3 or any other ios software update. can you please help me to solve this issue.
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http://support.apple.com/kb/HT1926
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http://support.apple.com/kb/TS1567
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