Can't update iOS past 7.1.2 - even with iTunes (screenshot) - 5s

Hi,
My 5s will not push the iOS 8.x update. It's currently 7.1.2.
I backed it up and then reset it to see if that would help. Didn't.
Checking from device:
Using both wifi and 4g, it says: "iOS 7.1.2. Your software is up to date."
Checking from iTunes:
It says the same thing.
I have plenty of space. It's a 16gb with only the default apps installed (since I just reset it).
Any ideas about what's going on? I don't get it. My daughter has a 4s and it pushed the update for 8.1.2.
And in case anyone wonders, it's factory direct and hasn't been jailbroken or messed with in any way. And, my iTunes is up to date.
Thanks
Here's a screenshot with the message I see from both iTunes and the device.

Your phone should be compatible...
If the phone is jailbroken, this may cause issues updating, especially OTA. Also, if you used some old jailbreak utilities that messed with your hosts file, this could (maybe) cause the issue to.
Regardless, put your iPhone in DFU mode and then try to restore. Make sure all of your information is backed up before hand.
Then iTunes should download and restore the latest version.
<Link Edited By Host>

Similar Messages

  • Can't update ipod touch to vers 4.0 with itunes 9.1.1

    Hi folks,
    Itunes tells me that new software (vers. 4.0) is available for my ipod touch but when I click UPDATE it mistakenly informs me that my itunes software (9.1.1) is up to date. I want to update the ipod touch software NOT the itunes software. Anyone else have this problem? Solution?
    thanks for any help

    Ok, to start with, iTunes version 9.1.1 cannot sync or work with iOS 4. You first have to download iTunes 9.2 in order to do so. If iTunes was wanting to download the latest version of itself, let it in order to upgrade to iOS 4. Or if it thinks it is the latest version, go to the Apple.com and download iTunes 9.2 . Once that's done, just download the iOS 4, sync it. And you're good. (warning, you may come into issues with the upgrade to iOS 4. just read one of my other posts that may solve it... or just keep trying till it works or contact Apple.) Hope this helped

  • Cannot do wifi sync after update IOS 6 using windows vista pc with itunes 10.7

    I cannot do the wifi sync,I am using IPAD 3 with IOS 6.I heard people said to do synchronous wireless.It would work I using Windows Vista,then I using Itunes 10.7.Somebody can help me  to solve these problem or give me feedback to solve these problem.

    Like many others, most of the the workarounds I tried worked but for awhile only and/or not reliably. After more googling and trial and error, I finally ended up with a somewhat reliable solution using the below 2 changes. (I am running up-to-date Win7 with an Ipad2 and an Iphone5 both on ios 6 + and up-to-date Itunes software on the PC).
    1)  Disable IPv6 on the wireless adapter (see CKNairb's earlier post)
    2)   Create a bat file which stops and starts the "Apple Mobile Device" service, then starts Itunes
    The bat file can be placed in any dir and a desktop shortcut created to point to it in order to easily start Itunes (right-clicking properties of the shortcut and clicking "Change Icon" will even allow the selection of the Itunes icon to make it look just right :-) )
    The bat file should contain these lines:
    net stop "Apple Mobile Device"
    net start "Apple Mobile Device"
    "C:\Program Files (x86)\iTunes\iTunes.exe"
    Edit accordingly as to whether your Itunes.exe resides in \Program (x86) or \Program.
    By starting Itunes using this shortcut/bat file, you will ensure that the Mobile Device service is up and running when Itunes attempts to locate the devices wirelessly - this seems to be the key issue here.
    Although it is not 100% reliable, I would say that both devices are detected and synced 90% of the time. (Itunes will always find one of the 2 devices).
    Anyways, based on all I have gone through to get this work, I am willing to settle for "almost reliable" solution - hopefully this may work for others as well.
    Happy syncing!

  • Unable to do update ios software on ipad 2 even with enough storage

    unable to do a software update on ipad 2 .. there is enough storage total 15gb with 12.6 available... what's up ?

    You might be confusing storage on your iPad with storage for your iCloud backup. You cannot purchase more storage for your iPad. That storage cannot be increased. You can purchase additional storage in iCloud for backups but that has no impact on how much storage is in your iPad.
    You have two options. One is to delete enough content from your iPad to open enough storage for the update. Copy it to your computer. Apps can be downloaded again later.
    The second option is to try and update while connecting the iPad to your computer running iTunes 11.1 or later. The update file will be downloaded to your computer and the update will not require as much free space on your iPad.

  • Can't update iOS 8 on my iPhone5 through iTunes on Windows 8 (error 3004, 3194). Updated host file, opened port 80, 443; turned off security system and firewall, etc. But nothing works. How to solve this problem?

    Can't update iOS 8 on my iPhone5 through iTunes on Windows 8 (error 3004, 3194). Updated host file, opened port 80, 443; turned off security system and firewall, etc. But nothing works. How to solve this problem?

    Hi the_mad_movies,
    It seems like this article will be the best option for addressing this issue:
    Error 3194, Error 17, or "This device isn't eligible for the requested build"
    http://support.apple.com/kb/ts4451
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • HT1620 Can I update iOS 7.1 in my iPhone 8 gb

    Can I update iOS 7.1 in my iPhone 4 8 gb

    You should be able to yes.
    Update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/ht4623

  • HT201210 i can't restore and update ios 4.2 in my ipod touch,iTunes displays a message saying"an unknown error occurred (-1)".

    i can't restore and update ios 4.2 in my ipod touch,iTunes displays a message saying"an unknown error occurred (-1)".

    iOS: Resolving update and restore alert messages  <--- including error -50

  • HT1222 I can't update iOS 7.1, I don't know why that,please help me

    I can't update iOS 7.1

    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download
    Then...
    Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
    See the Using iTunes Section Here...
    How to update your iPhone, iPad, or iPod touch

  • HT4623 can we update ios 7.0.2 through desktop

    can we update ios 7.0.2 through desktop

    You can update to iOS 7 using iTunes from your computer or if your iPhone is running iOS 5 or greater Over The Air

  • How can i update ios 7 to my iphone 4s???

    How can i update ios 7 to my iphone 4s???

    Wait till IOS 7 has been officially released in fall - now it is only available for developers.
    And see this for compatibility with IOS 7 on your phone: (scroll down to the bottom of the page)
    http://www.apple.com/ios/ios7/features/

  • HT4623 how can i update iOS 3.1.2 to 4.3.

    how can i update iOS 3.1.2 to 4.3.

    Connect it to iTunes on a computer and check for updates as described at the bottom of that article; if an update appears, it's the latest version available for your iPod touch.
    (82004)

  • How can I update iOS without losing my media?

    Hey guys, how can I update iOS without losing my media?
    I've been told to sign into iTunes on another computer, authorize the computer in iTunes, then sync my iDevice before updating iOS. When I attempted that I got a warning message from iTunes saying the content on my iDevice would be replaced with the content on the computer so I backed out. I don't have my computer with me and I'd really like to sync my iDevice with another computer so I can update my iDevice to iOS 5.
    Thoughts?
    Thanks.

    Wait till IOS 7 has been officially released in fall - now it is only available for developers.
    And see this for compatibility with IOS 7 on your phone: (scroll down to the bottom of the page)
    http://www.apple.com/ios/ios7/features/

  • Hey guys i still have itunes 10.4.1 and in my ipod touch 4th gen section it says i can update to ios 5. i was wondering if its posible to update, restore, and sync my ios5 itouch with itunes 10.4.1 thanks for the help :)

    can i update my itouch 4th gen to ios5 on itunes 10.4.1?

    Im not developer and I have ios 6 click this link http://www.youtube.com/watch?v=kHvf6Wty0nk&feature=plcp but anyway try putting it into dfu

  • HT4623 can i update iOS, on to my iphone 3g ?

    can i update iOS, on to my iphone 3g ?

    Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
    iOS 4.2.1 is as high as an iPhone 3G can go...

  • HT1222 What if my phone is not in service than how can I update iOS 7?

    What if my iPhone is not in service than how can I update iOS 7?

    Explain "not in service" please.

Maybe you are looking for