Can't update iOS software - 2nd hand MacBook still wants previous owner's Apple ID

Hi everyone,
I recently got a 2nd hand MacBook Pro.  However I can't update the core Apple software (iOS etc) since it keeps asking me for the previous owner's Apple ID.  The previous owner has deauthorised the MacBook via their Apple account, but software updates still ask for his ID, not mine.
I have registered the MacBook under my name, i.e. I am registered as the owner, but I can't update it.
Any ideas/suggestions would be gratefully received!  Many thanks.

Hi Niel,
Thanks for your fast reply.
A couple of questions if that's OK?
- How do I uninstall/delete things like iPhoto, iMovie to be able to reinstall them again?  I'm sorry, I'm new to Macs, so I'm not yet familiar with the details.
- If I erase the internal drive and install a fresh OS, is there any way to save my files/data/configuration to save me having to set everything up again?
Many thanks

Similar Messages

  • Can't update IOS software still ????

    Still can't update new software for iPhone - what's going on?

    Why can't you?
    What have you tried?
    What happened?
    Any info about your issue?

  • Can't update iOS software

    I just tried [last night and today] to update my iPad software to 5.1 -- can't do it "the network connection could not be established" - no error codes.  I hit more info and read the KB article and followed all steps, all other software is up to date.  This has gone on for 2 days now = and last night I tried to update the software on the Apple TV and it would not do that either = no network connection.  But we rented and watched a movie just fine, the network here is fine [I'm oneline and have been] -- I can't even do a Restore operation because when I try to do that to download the software to do it I get the same lack of connection = but the iPad shows up in USB listings in System Info.
    I think there must be something server side...ideas?

    I finally did get my iPad to update last night = turnned it off, turned it back on after a bit.  Then tried to update by WiFi [no connected] and lst time no go but hit Retry and it worked.
    A friend said there were lots of people updating the same software and maybe it was the crush.  The ATV still hasn't updated but isn't mission critical and I'm sure I'll get it working soon.  It works, just needs updating.

  • HT1338 why i can't update any software on my macbook pro

    I'm trying to updating my macbook pro 17 inch but always is saying contact itunes support

    What exactly is it that you're trying to update? Do you mean you're trying to update apps purchased from the Mac App Store? If so, go here -  Mac App Store Customer Service - to contact them.
    If that's not what you mean, please post back with details as to what you're trying to accomplish and when and how this message appears.
    Regards.

  • I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update, it says the latest version is unavailable to the U.S. I can't access photos

    I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update on iTunes, it says the latest version is unavailable to the U.S. I wouldn't mind leaving it be but I can't access any of my photos. What do I do?

    stuckoncc wrote:
    I updated the latest version of iOS software on my Macbook Pro
    iOS is on iPhones and iPads.
    Are you using an iPhone or iPad?

  • How can i change the apple ID in my 2nd hand macbook air, i have no more contact with the first owner. thanks

    how can i change the apple ID in my 2nd hand macbook air, i have no more contact with the first owner. thanks
    i already have an apple ID, but it seems that the original ID is locked to the first owner.

    Perform the steps the first owner should have done for you as listed here:
    http://support.apple.com/kb/HT5189

  • HT4623 How can I update ios if "software update" option is not showing on the page "General"?  On my Iphone, it only show "About" and "Usage" next to each other.

    How can I update iOS 4.2.1 to the latest iOS if "software update" option is not showing on the page "General"? On my Iphone, it only show "About" and "Usage" . Please help.

    See the chart below to determine whether you can upgrade your device and what you can upgrade to.
    IPhone, iPod Touch, and iPad iOS Compatibility Chart
         Device                                       iOS Verson
    iPhone 1                                      iOS 3.1.3
    iPhone 3G                                   iOS 4.2.1
    iPhone 3GS                                 iOS 6.1.x
    iPhone 4                                      iOS 6.1.x
    iPhone 4S                                    iOS 6.1.x
    iPhone 5                                      iOS 6.1.x
    iPod Touch 1                               iOS 3.1.3
    iPod Touch 2                               iOS 4.2.1
    iPod Touch 3                               iOS 5.1.1
    iPod Touch 4                               iOS 6.1.x
    iPod Touch 5                               iOS 6.1.x
    iPad 1                                          iOS 5.1.1
    iPad 2                                          iOS 6.1.x
    iPad 3                                          iOS 6.1.x
    iPad 4                                          iOS 6.1.x
    iPad Mini                                     iOS 6.1.x
    =====================================
    Select the method most appropriate for your situation. If you are trying to upgrade to iOS 5 or higher, then you will have to connect your device to your computer and open iTunes in order to upgrade.
    Upgrading iOS
       1. How to update your iPhone, iPad, or iPod Touch
       2. iPhone Support
       3. iPod Touch Support
       4. iPad Support
         a. Updating Your iOS to Version 6.0.x from iOS 5
              Tap Settings > General > Software Update
         If an update is available there will be an active Update button. If you are current,
         then you will see a gray screen with a message saying your are up to date.
         b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
         c. Resolving update problems
            1. iOS - Unable to update or restore
            2. iOS- Resolving update and restore alert messages

  • How to update the iPad iOS version? I have an iPad (first generation) iOS 5.1.1. I can't update the software via WiFi nether via iTunes

    I have an iPad (probably first generation - Model A1337 ). This tablet has iOS version 5.1.1.
    I would like to update for the latest version as possible.
    There is no option by iPad wifi.
    I also tried by iTunes and in option Checking for UpDate, only let me know the current version, but doesn't open the possiblity to update for a newer.
    How can I update the software version ?
    tks
    Reinaldo

    Hi,
    The first generation iPad is limited to iOS 5.1.1. This is due to the original iPad not having enough power or memory to get to iOS 6, 7 or any further in the future.
    All other iPads and iPad Minis can get to the current version - iOS 7.0.4 and at least until the end versions of iOS 7 or iOS 8.
    Hope this helps, and Welcome to the Apple Support Communities!

  • Software Update is not show in general.... How can i update ios without this?

    Software Update is not show in general.... How can i update ios without this?

    What model iPad and what iOS are you running? The max iOS for the iPad 1 is 5.1.1.
    See
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
    Tip - You may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
     Cheers, Tom

  • HT4623 I have an iPad 2 16GB but i can't update the software,it has no software button in settings.

    I have an iPad 2 16GB but i can't update the software,it has no software button in settings.

    That only appears when you have iOS 5+ installed, you will need to do the update via your computer's iTunes.
    Connect the iPad to your computer and copy any purchases off the iPad to your computer via File > Transfer Purchases (you may also want to copy photos off the iPad as well) and then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand side of iTunes and selecting 'Backup'. You may also want to copy off the iPad any important documents, notes, files etc e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case.
    You can then start the update by selecting the iPad on the left-hand side of iTunes, and on the Summary tab on the right-hand side clicking the Check For Updates button.
    Updating to iOS 5+ : http://support.apple.com/kb/HT4972

  • HT1338 I'm unable to update any software on my macbook air and iMac

    I'm unable to update any software on my macbook air and iMac getting the following error "to update your software you need to sign in with the account you used to purchase it" any help is appreciated

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
    1. Follow the instructions in the Apple Support article linked below:
    Mac App Store: Cannot update App Store purchases or updates do not seem available
    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
    5. Triple-click the line below to select it:
    /Library/Caches/com.apple.appstore/adoption.plist
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
    Then repeat step 4.
    6. Select
    Store ▹ View My Account
    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
    7. Launch iTunes and select
    Store ▹ Authorize This Computer
    from the menu bar.
    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
    9. Contact Account and Billing Support on this page:
    Apple - Mac App Store - Contact Support

  • HT201263 None of the above have worked. Ipad completely bricked. This began when merely updating IOS software as instructed. Now Apple want to charge me for using their crappy software as directed. Surely this is not only immoral but potentially illegal.

    None of the above have worked. Ipad completely bricked. This began when merely updating IOS software as instructed. Now Apple want to charge me for using their crappy software as directed. Surely this is not only immoral but potentially illegal.

    Read: iPad Troubleshooting Assistant
    That procedure eventually leads you to the need to restore it.
    Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
    Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
    Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
    If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
    Use iTunes to restore the device.
    If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
    If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links. 
    Select the iPad in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
    If you still can't get it to work, you have done all you can and only Apple will be able to help.

  • I can't update the software on my iPad 3 even though I've got enough storage space

    I can't update the software on my iPad 3 even though I've got enough storage space, can you help? It is to update to IOS 7.0.4

    Storage space on iCloud is not a substitute for storage space on the iPad. You need sufficient storage space on your iPad to accomodate the download. How much Available space do you have? Go to Settings>General>Usage
    How much space is used by your Other? You may be able to reduce.
    How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
    http://tinyurl.com/85w6xwn
    With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
     Cheers, Tom

  • Cannot update my apps in app store because it says " you can not update this software since you dont own a major version of the software"

    hello people,
    its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying  that i " you can not update this software since you dont own a major version of the software"
    i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
    the same thing is also happening with the updates for my macbook pro.
    whats wrong ? app store bug ?
    i would appriciate any help.
    thanks

    I just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
    Thanks for quick reply. My problem still persists.

  • I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?

    I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?

    How large is your HD and how much space do you have left?
    Check out the following & do the necessary: 
    Disconnect all devices from the computer then do the following:
    Boot up from your Snow Leopard Install DVD while holding down the "c" key.
    Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
    Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
    Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
    Try SU again. 
    If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.

Maybe you are looking for

  • HT4972 I am trying to restore my iphone via itunes

    I am tring to restore my Iphone 4s via itunes but it just isn't working. error message 9006. can anyone help dave

  • BAPI_ACC_DOCUMENT_POST for field trading partner (bseg-VBUND)

    Hi, I am uploading journal entries in SAP by using this BAPI "BAPI_ACC_DOCUMENT_POST". Here program works fine now i want to give trading partner (bseg-VBUND) in line item but i cant find appropriate field in this BAPI for trading partner so that i c

  • How to insert a PDF document into a Word file?

    I'm using Acrobat Standard 9 and Microsoft Word 2010 and I'm unable to insert a PDF document into a Word file. Operating system is Windows 7 Enterprize. Can someone help?

  • How to create inconsistent numbered list style?

    Can I create paragagraph style with inconsistent numbered list in InDesign CS4? I created a style with numbered list but when I apply it to the second list on another page of my document list numbering continues from last number of previous list (in

  • Shock of my life... Y50 is dying?

    A bit of story first. After a lot of thinking and even more searches from shop to shop, I finally bought the Lenovo Y50 about a month ago from Dubai. Its the 1080p IPS version with Core i7 4710, 16GB RAM, 1TB HDD (8GB SSD) and 4GB nVidia GeForce GTX