Can't update IOS software still ????
Still can't update new software for iPhone - what's going on?
Why can't you?
What have you tried?
What happened?
Any info about your issue?
Similar Messages
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Can't update iOS software - 2nd hand MacBook still wants previous owner's Apple ID
Hi everyone,
I recently got a 2nd hand MacBook Pro. However I can't update the core Apple software (iOS etc) since it keeps asking me for the previous owner's Apple ID. The previous owner has deauthorised the MacBook via their Apple account, but software updates still ask for his ID, not mine.
I have registered the MacBook under my name, i.e. I am registered as the owner, but I can't update it.
Any ideas/suggestions would be gratefully received! Many thanks.Hi Niel,
Thanks for your fast reply.
A couple of questions if that's OK?
- How do I uninstall/delete things like iPhoto, iMovie to be able to reinstall them again? I'm sorry, I'm new to Macs, so I'm not yet familiar with the details.
- If I erase the internal drive and install a fresh OS, is there any way to save my files/data/configuration to save me having to set everything up again?
Many thanks -
I just tried [last night and today] to update my iPad software to 5.1 -- can't do it "the network connection could not be established" - no error codes. I hit more info and read the KB article and followed all steps, all other software is up to date. This has gone on for 2 days now = and last night I tried to update the software on the Apple TV and it would not do that either = no network connection. But we rented and watched a movie just fine, the network here is fine [I'm oneline and have been] -- I can't even do a Restore operation because when I try to do that to download the software to do it I get the same lack of connection = but the iPad shows up in USB listings in System Info.
I think there must be something server side...ideas?I finally did get my iPad to update last night = turnned it off, turned it back on after a bit. Then tried to update by WiFi [no connected] and lst time no go but hit Retry and it worked.
A friend said there were lots of people updating the same software and maybe it was the crush. The ATV still hasn't updated but isn't mission critical and I'm sure I'll get it working soon. It works, just needs updating. -
How can I update iOS 4.2.1 to the latest iOS if "software update" option is not showing on the page "General"? On my Iphone, it only show "About" and "Usage" . Please help.
See the chart below to determine whether you can upgrade your device and what you can upgrade to.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 6.1.x
iPhone 4S iOS 6.1.x
iPhone 5 iOS 6.1.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 6.1.x
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1.x
iPad 3 iOS 6.1.x
iPad 4 iOS 6.1.x
iPad Mini iOS 6.1.x
=====================================
Select the method most appropriate for your situation. If you are trying to upgrade to iOS 5 or higher, then you will have to connect your device to your computer and open iTunes in order to upgrade.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
Hello:
Thank you for the update for remote access for desktops.
Personally, I do not want to give remote access to anyone but myself as privacy is my friend. Can this remote desktop software still be for me personally unless I allow access and for my MAC lap top only? What if I do not update? I do use this lap top in other countries. compatibility issues with what?Apple Remote Desktop is off be default. It has to be enabled for some one to be able to remotely connect to the computer. And then, you still have to have a user name and password on the computer to remotely connect with.
If you want to see if remote access has is enabled for Apple Remote Desktop; you can find the setting in, Apple Menu, System Prefrences, Sharing. If it's enabled, Remote Management or Screen Sharing will be checked.
Beucase Apple Remote Desktop Agent is part of the Mac Operating System; even if your not using it, Apple Software Updates will from time to time offer updates for ARD Agent. Software Updates can some times be stacked ontop of each other; so chosing not to install an update, can mean other updates you may want may not be offered. At least until you install the updates those updates require. Also software updates can improve the security of your computer. -
Wifi grid is not gray and i update the software still facing this problem what can i do?
Wifi grid is not gray and i update the software still facing this problem what can i do?
Read here:
http://support.apple.com/kb/ts1559
If nothing helps, make an appointment at any Apple store, whether under warranty or not. -
I have an iPad (probably first generation - Model A1337 ). This tablet has iOS version 5.1.1.
I would like to update for the latest version as possible.
There is no option by iPad wifi.
I also tried by iTunes and in option Checking for UpDate, only let me know the current version, but doesn't open the possiblity to update for a newer.
How can I update the software version ?
tks
ReinaldoHi,
The first generation iPad is limited to iOS 5.1.1. This is due to the original iPad not having enough power or memory to get to iOS 6, 7 or any further in the future.
All other iPads and iPad Minis can get to the current version - iOS 7.0.4 and at least until the end versions of iOS 7 or iOS 8.
Hope this helps, and Welcome to the Apple Support Communities! -
Software Update is not show in general.... How can i update ios without this?
Software Update is not show in general.... How can i update ios without this?
What model iPad and what iOS are you running? The max iOS for the iPad 1 is 5.1.1.
See
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
Cheers, Tom -
None of the above have worked. Ipad completely bricked. This began when merely updating IOS software as instructed. Now Apple want to charge me for using their crappy software as directed. Surely this is not only immoral but potentially illegal.
Read: iPad Troubleshooting Assistant
That procedure eventually leads you to the need to restore it.
Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the iPad in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?
I have three iPhone 4 models purchased in late 2010 (for my family) that all share the same iTunes account for access to apps and music, but each phone/user still has his/her custom contact list, email accts, and select lists of apps and music from the one iTunes acct library. The problem is I can only update the software on one of the three iPhones – the primary phone I used to setup the iTunes acct. What is the best solution to manage these devices for software updates, apps? This is probably a common problem with families wanting to share apps and music without realizing the issues created by this approach. As it stands today... the first (primary) iPhone associated with the iTune acct has been updated with the latest software version 5.1.1 and sync'd up with all the apps, music, etc from the one iTune acct, while the other two iPhones are still running on the original software version 4.0.2 and are experiencing problems now. I was advised by AT&T back in January that it would be necessary to setup separate iTunes accts for the second and third iPhones in order to receive system updates. The problem would be how to keep all the apps, etc from being deleted off the second and third phones that were originally loaded from the one iTunes acct. Since this AT&T advice was prior to iCloud coming out, would iCloud be a better solution or at least part of the solution? I really don't yet understand how iCloud works. Hopefully, someone out there can help me?? Please?
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You can not update this software since you have not owned the major version of this software.??
I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
Any help would be much appreciated!
Cheers.I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
I'm using same apple id for my ipad & ipod but after start using the same apple id on my ipad, i can't update my free software downloaded on both, it's showing "YOU CAN NOT UPDATE THIS SOFTWARE SINCE YOU HAVE NOT OWNED THE MAJOR VERSION OF THIS SOFTWARE" so how i can update my softwares on ipad & ipod using the same apple id
I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update. -
I can't update the software on my iPad 3 even though I've got enough storage space
I can't update the software on my iPad 3 even though I've got enough storage space, can you help? It is to update to IOS 7.0.4
Storage space on iCloud is not a substitute for storage space on the iPad. You need sufficient storage space on your iPad to accomodate the download. How much Available space do you have? Go to Settings>General>Usage
How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
Cheers, Tom -
hello people,
its happening since 3 days that i get a updates for my paid and free apps in app store, for my oiphone 4s, when i try to update the message pops up saying that i " you can not update this software since you dont own a major version of the software"
i have many paid apps and i own each and every one of them all are under my apple id and all purchased directly from apple store.
the same thing is also happening with the updates for my macbook pro.
whats wrong ? app store bug ?
i would appriciate any help.
thanksI just have 1 apple Id . I don't have multiple accounts on App Store. All the apps were purchased from same apple id.
Thanks for quick reply. My problem still persists. -
Why I can not update the software of Iphone 6
I can not update the software of my Iphone
Hi alabdulla,
If you are having an issue with updating iOS on your iPhone through iTunes, I would suggest that you troubleshoot using the steps in this article -
Resolve iOS update and restore errors in iTunes
If you are trying to do your update over Wi-Fi, try doing it when connected to your computer and using iTunes. See this article -
iTunes 11 for Windows: Update and restore software on iPod, iPhone, or iPad
Thanks for using Apple Support Communities.
Best,
Brett L
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