Can't update iPad software iOS 6.1.3. to iOS7

Hello, couple of days ago me and my partner bought IPad 2 16gb off eBay, everything works fine apart from it is on iOS 6 and when I try to update if through iPad or our windows computer it doesn't let me. On iPad it says that it got error while searching for updates and when trying from computer it says that I don't have permission to do that.
I have tried restarting/restoring(didn't work as it popped up error saying that don't have permission again). Been on phone with apple customer services and still no luck. Don't think it's jailbroken as I checked for the signs that would mean that it has.
Hope it makes any sense and maybe anyone has any idea at all as I am completely stuck here.
Thanks in advance

The Apple servers are slammed right now with iOS 7 downloads AND activation requests.
Be patient and try again later.
This info is more specific:
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
http://support.apple.com/kb/TS4451?viewlocale=en_US

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