Can't update iPhoto since updating to Yosemite

We updated our Mac last night to find this morning I couldn't open IPhoto. I am getting an error saying I need to upgrade to a newer version however when I am directed to the App store. When attempting to install the upgrade I am getting a message "an error occurred during purchase". I cannot get this to update. Any suggestions? thanks!

Contact App Store support. There's a link on the right hand side of the App Store Window.

Similar Messages

  • App store won't let me update iphoto since upgrading to yosemite

    i just upgraded to Yosemite, and now my dock shows the iPhoto icon with a slash over it saying that it's not compatible with Yosemite. when i go to the app store to update i get the message as follows -
    Update Unavailable with This Apple ID
    This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
    unfortunately i can't even find out what version of iPhoto i'm running because i can't open it.
    anyone have any ideas on what's wrong? thanks in advance!

    You should be able to go the Mac App Store, login with your Apple ID that you have set up and registered, and then since you just bought the iMac New you should find those two Apps to click on listed in the "Purchases" List that is associated with your Apple ID account.  You may or may not need to, for Free, redownload those two Apps from the Purchases List to trigger allowing Free Updates.  I'm not sure, not having done this that way.
    Hope this helps

  • I downloaded yosemite as the new operating system but I can't find iphotos since then

    I restored my mac to factory settings and downloaded yosemite as the new operating system but I can't find iphotos since then. When I go into Icloud it takes me to apple page. PLease help!
    <Re-Titled By Host>

    1 - you need to update your profile as you state that you have OS X 10.6.3 in it
    2 - for Yosemite you need to backup your iPhoto library and install iPhoto 9.6 from the App store - if you are upgrading from iPhoto '08 or earlier you need to also run the iPhoto Library upgrader prior to launching iPhoto 9.6
    3 - Your photos are NOT in iCloud - it is not a place to store photos - it is only to move photos between devices (MyPhotoStream) or people (shared PhotoStreams) - they are (by default) in the iphoto library in your pictures folder - if you did not backup your iphoto library prior to erasing you disk then they are gone
    LN

  • I can't update iPhoto after upgrading to Yosemite.

    When I attempt to update iPhoto I get the message, "Unable to update with this Apple ID"  "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    I did not purchase iPhoto via the App Store, it was installed on my iMac when I purchased it.  How can I get iPHoot working again?

    This error message will appear erraneously, if you skipped the update to Mavericks and iPhoto 9.5.1 and went straight from an earlier MacS X version to Yosemite, without first updating to iPhoto 9,5.1 and associating it to your AppleID.
    Try first to buy iPhoto with your AppleID, as Kappy suggested. Delete iPhoto from Applications, but don't empty the Trash, then go to the main page of the App Store and search for iPhoto. If you are lucky, it will show as free and you can buy it directly.
    If it is not showing as free, there is no help but contacting the App Store Support: Ask for a redemption code. You will need to provide a prove of purchase for your mac with iPhoto preinstalled.
    http://www.apple.com/support/mac/app-store/contact/

  • Unable to update iPhoto in OS X Yosemite

    I am now using OS X Yosemite, and I need to update iPhoto but when I try to click update in the App Store I get the following error message:
    "Update Unavailable with this Apple ID
    This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    I have only used a single Apple ID since purchasing my Macbook, and have never had any problems purchasing or updating software. I do not see any reason why iPhoto would have been refunded or cancelled...
    Any help is very much appreciated!

    "Update Unavailable with this Apple ID
    This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    That error message can be misleading. It means, that iPhoto on your Mac is not associated with your Apple ID.
    Either you did not set up  your Mac using the same Apple ID - did someone help with your setup and use a different ID? Perhaps a family member? Or did you let someone borrow your installer disks?
    Or did you not yet "Accept" iPhoto and other iLife apps to your Apple ID? Check the "Purchased" tab of the App Store, if any applications are waiting to be accepted. If you see "Accept" buttons, press them.
    You may  be unable to "Accept" now, if you missed the update to iphoto 9.5.1 on Mavericks.
    You could try to buy iPhoto, however. If you are lucky, it may show for free.
    Backup your iPhoto library, if you do not have a current backup.
    Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put it back,if need be.
    Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
    Open the main page "Featured" of the App Store and search for iPhoto.
    If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
    If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID problem as TD recommended. Use this link: http://www.apple.com/support/mac/app-store/contact/

  • Can't import photos since updating to 10.10.3

    Since upgrading to Yosemite 10.10.3 I can't import photos on my MacBook Pro (Retina, 13-inch, Late 2013).
    It just stops in the middle of the import of the first photo and pops up an error.
    "Import error (-9912)."
    Note: The same camera and the same pictures imports perfectly on my not-yet-updated Macbook Air.

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  • I can't update Fiefox since update 10.o1 or 10.02. Every time I try to I get the same message, "7 - ZIP File is missing" I don't know how or where to correct this problem. I'd really appreciate any help that corrects this problem. Thanks sovery much,

    Missing "7-Zip File"
    Hello,
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  • Can't open iPhoto after update....

    After the update I can't access iPhoto, says it's on a locked disk and I can't make changes, but it won't even open

    What update? With the amount of information you've provided it's impossible to offer a potential solution.  We can't see your computer so we need to know the details of your problem and setup, i.e.:
    what update did you apply?
    what version of iPhoto are you currently using?
    what system version are you running?
    what do you see when you try to open iPhoto?
    what fixes have you tried?
    where is your library located?
    are you running a "managed" or "referenced" library?
    what type of Mac?
    how much free space on your boot drive?
    Happy Holidays

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  • Can't upgrade iPhoto after update os to mavericks

    After update os mountion lion to mavericks I can't open iPhoto also its not in lunchpad and applications
    when I try to upgrade iPhoto give this error :
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    "There was an error in the App Store. Please try again later. (null)"

    Log in using the Apple ID that was used to purchase iPhoto (or used to set up the computer if it came on the computer). Other than that contact App store support  the link is on the right od the App store window
    LN

  • I cant update iphoto since uploading to Maverick

    Maverick wont let me open iphoto & i cant update iphoto with my old or current apple id

    You must log in using the Apple ID that was used to set up the compter (or purchase the application if it was purchased later)
    Assuming that you have some version of iPhoto '11 it should be available under the purchases tab
    You can try trashing the iPhoto Application (do not empty the trash until everything is working ok) and then installing from the App store
    If that is not working then you must contact App store suport - link is on the right of the App store window
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  • Can´t open iPhoto after updating app.

    Process:         iPhoto [706]
    Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
    Identifier:      com.apple.iPhoto
    Version:         ???
    Build Info:      iPhotoProject-902017000000000~3
    App Item ID:     408981381
    App External ID: 233642646
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [184]
    Responsible:     iPhoto [706]
    User ID:         501
    Date/Time:       2013-12-16 20:30:00.792 +0100
    OS Version:      Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  17633C5E-76D8-570D-00C6-7DBCC5836667
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/Tellus.framework/Versions/A/Tellus
      Referenced from: /Applications/iPhoto.app/Contents/MacOS/iPhoto
      Reason: no suitable image found.  Did find:
              /Applications/iPhoto.app/Contents/MacOS/../Frameworks/Tellus.framework/Ver sions/A/Tellus: open() failed with errno=1
              /Applications/iPhoto.app/Contents/MacOS/../Frameworks/Tellus.framework/Ver sions/A/Tellus: open() failed with errno=1
    Binary Images:
        0x7fff6c7c8000 -     0x7fff6c7fb817  dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
        0x7fff8439a000 -     0x7fff843f8ff7  com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
        0x7fff856f7000 -     0x7fff8571afff  com.apple.ScreenSaver (5.0 - 5) <AB9FB0CA-2F08-3BF2-A938-F661E4859D46> /System/Library/Frameworks/ScreenSaver.framework/Versions/A/ScreenSaver
        0x7fff878c9000 -     0x7fff879ebff1  com.apple.avfoundation (2.0 - 651.12) <03E595B7-A559-3D4D-90E9-BCA603E3A39E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
        0x7fff8c2ce000 -     0x7fff8c317fff  com.apple.CoreMedia (1.0 - 1273.29) <4ACD30BA-E9FE-3842-A8B7-E3BD63747867> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
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    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334448302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
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    USB Device: Hub
    USB Device: Expansion Desk
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: USB to Serial-ATA bridge
    USB Device: Internal Memory Card Reader
    USB Device: IR Receiver
    Thunderbolt Bus: iMac, Apple Inc., 25.1

    You need to reinstall. It can't find bits of itself.
    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2. Download it from the App Store to reinstall It's on your Purchases List* there.
    For older versions that have been installed from Disk you'll need these additional steps:
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 or later they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    *Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
    http://support.apple.com/kb/HT4928
    One question often asked: Will I lose my Photos if I reinstall?
    iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

  • Can't open iPhoto after update to 9.3.2

    I installed iphoto 9.3.2 yesterday on my MacBook Pro mid 2009 running on Mac OS X 10.7.4 but today the icon is greyed and it cannot open saying it doesn't work on this type of Mac. Please help!
    Do I need to re-install previous version and if so how do I do that?
    Thanks!

    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

  • Can't use iPhoto with OS X Yosemite.

    I upgraded to OS X Yosemite a while back and just tried using iPhoto. It won't work and said my library needed to be prepared. So I went through the steps to update my library, and I still can't use iPhoto. I still tells me it needs to be prepared even though I've done it 2 or 3 times.

    Did you also update iPhoto to v9.6 at the App Store? If so:
    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.  
    Regards
    TD

  • Can't access IPhoto after upgrade to Yosemite

    I just upgraded from Snow Leopard to Yosemite and can't access iPhoto.  I've tried to install the upgrade, but it just sits there saying Installing, but nothing is working.  Tried the IPhoto Upgrader without success.  It says that it was not necessary for me to use the upgrader.  Help!  I need access to all of my pics!

    Use Launchpad to cancel the download and try again.

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