Can't update my device software
Dear,
I have BB Z10 and i can't update software version by any method of 3 methods you provide ! first method to update through BlackBerry Link don't work with me as i can't find " install update " button on the application . Second update from the web don't work with me too as it show me error on " 15% " done ! . last way to update through device require Wifi connection and I don't have one but i have data-plan which can cover the update size but the device can't download without wifi . so plz can you help me solving this problem and i hope you will permit big-size downloads through data plan withoud need of Wifi in the future thank you
Same here. Win 8, BB Link 1.1.1.32. Z10 device detected, PW entered. I can sync all items and view files in explorer on device. Notice on BB that new OS avail from Bell (I do not have wi-fi). In BB link "Automatically download updates for your device software and Blackberry Link" is checked. Settings (gear) page for device shows links to Backup (works), Restore and Remove device. There is no notice to install new software and no icon on the left where screenshots on the web say it should be. No event logs show an error. Just does not work even with elevated admin rights. Been plugged in for 2 days now. There are no files over 100 MB on the computer in the past week indicating that BB link has actually downloaded anything and it is pending.
Is there an option to manually download the software and make it available to the BB link to install? We also want to use the BB Link to pre upgrade the OS before giving devices to users and activating them on the BDS server.
I have the local Firewall and network Firewall not showing any blocks. On the BB Link main screen created a log file on the desktop. In the zip the Desktop.log shows the following:
11:25:38.222|DEBUG|70|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::HandleLoaderErrorIN:0x(hidden)] Failed invoking LoaderClient's method - result "4016".
11:25:38.222|DEBUG|70|Rim.Desktop.Services.Device|0|[Rim:esktop:ervices:evice::AppLoader::LoaderClient::HandleLoaderError] Error description: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
11:25:38.222|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|[DeviceSoftwareManagerModel.Update]: Error: An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
11:25:38.222|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|Pre-downloading device software update finished. Result: False
11:25:38.223|DEBUG|70|Rim.Desktop.SoftwareUpdates|0|Unregister update pre-download operation
11:25:38.223|ERROR|70|Rim.Desktop.SoftwareUpdates|0|Failed to download device software update
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Hi!
Ok so yesterday, my phone randomly froze. The screen went white and error 102 came up. After lots of research, I realized only updating my blackberry would sort it out. It was impossible though as my blackberry started to load 3/4 of the way and then reboot again. Today, I ended up having to wipe my whole system to which I got error 507. For a while my phone wouldn't find any updates and when it did, it would begin to update and then my phone would reboot mid update. I FINALLY found apploader on my system after a big struggle LOL to which it told me I had no software (which I was aware of) and didn't give me the option to add or install everything. I then manually downloaded the software I needed and started apploader again to which it FINALLY found my software, went all the way through to the stage I needed. Told me what would be installed (software, app world, bbm, etc). I started celebrating, went through with the update to which my phone just REBOOTED AGAIN! So obviously the update couldn't complete! I've been through everything.. uninstalled and reinstalled my OS, wiped my phone system, deleted vendor. But absolutely nothing is working. I've got all the way to the end finally and can nearly update my system but the phone just won't stop rebooting. Help!
Thank youThis tip is for those users where the 'Safe mode' works which want to install new or current device software and restore existing apps in one update.
I had a similar issue. My Torch rebooted about 30s after the home screen was up again so I could not use DTM to help me. So I used the ‘Save mode’ procedure by holding down the escape key when I saw the loading bar appear and then released it when the home screen was up with a ‘Safe screen’ message, saying OK then.
see for ‘save mode’ link:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=08A4E88DB3F21D4A860414EDED22AB58?...)
Once my Torch was steady and did not reboot any more I deleted the 2 apps which might have caused the issue after upgrading them (Who knows why my phone did to tart this afterwards?).
If your phone still reboots after a 'safe' boot, it might be a hardware issue, either in your phone or the cable connections. Try a different USB port, another cable, wiggle on the connection points to see what happens. It could also be that its device software got corrupted and then look elsewhere on this forum.
However, if the safe mode works I suggest reconnecting to your DTM7 in ‘Safe mode’. (Are you running DTM version 7 ?; I suggest it for the next tip).
Now, after you made another backup rather then using the’ Apploader route’ you went through before I suggest to select under Device ‘Update’ and then after it cannot find a newer version it says: ‘Connecting to your BlackBerry device’ and finally ‘There are no Blackberry Device Software updates available’.
Now select ‘View other Versions’ which then points to ‘Device software’ versions on your PC. (I assume you have at least one installed on your PC).
Highlight the ‘currently installed’ version and click install. Under ‘Update Options’ on the next screen check ‘Back up device data’ and uncheck ‘Email me…’ and then select ‘ Install update’
Now hands off till you get the’ Updating complete’ message. Follow all the prompts for each app. You might have to reload data from one of your previous backup files (it depends how convoluted your BB status is, i.e. did your wipe your phone with another method first?). If you did not and your apps are still present then my method should restore all your current data and apps.
I hope this can work for you too. Let me know by accepting this as a solution or ‘Like” it -
Can't sync after device software update
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HT4623 How can I update my ipad2 software from 4.3.5 to 6.01?
How can I update my ipad2 software from 4.3.5 to 6.01?
See the chart below to determine whether you can upgrade your device and what you can upgrade to.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 6.1.x
iPhone 4S iOS 6.1.x
iPhone 5 iOS 6.1.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 6.1.x
iPad 1 iOS 5.1.1
iPad 2 iOS 6.1.x
iPad 3 iOS 6.1.x
iPad 4 iOS 6.1.x
iPad Mini iOS 6.1.x
=====================================
Select the method most appropriate for your situation. If you are trying to upgrade to iOS 5 or higher, then you will have to connect your device to your computer and open iTunes in order to upgrade.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS to Version 6.0.x from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
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When i try to update the software for my 3rd Gen iPod Touch to version 5 i get the message 'This version of iTunes (9.2.1) is the current version'. My Mac OS is 10.4.11. How can I update the iPod software?
The later iOSs requires at least OSX 10.5.8 for the Mac. You need iTunes 10.5 but 10.4.11 only goes to 9.x.. 10.5.8 is a paid upgrade.
Are you sure that you have a 3G iPod? If it is 8 or 16 GB it is a 2G and those can only go to 4.2.1 (also requires 10.5.8 or later). A 32 GB can be either 2G or 3G. To identify yours:
Apple - Support - Check Your Service and Support Coverage
Identifying iPod models -
Trying to update my device software
I'm trying to update my device software.
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but my wireless provider has the older version v4.6.1.250
I've tried to download from the BB website but fails to do so.
Has anybody updated their curve 8900????This is what need to do -
1. Check the available software is specifically designed for your device or not
2. If it's for your device, then check is it released for your carrier or not
3. If it's for your carrier, then download and install in your PC and use Desktop Manager to load the new device OS in your 8900
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5. Connect your device and install the new OS via desktop manager.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit -
Hpw to update my device software?
hpw to update my device software?
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDeviceSoftware&thread.id=52...
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
I can't update my iPod software because it says I am not connected to the internet. I am clearly connected to the internet though. Any thoughts?
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
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HT4623 can i update my ios software in 3g network not in wi fi.
can i update my ios software in 3g network not in wi fi
Oops, sorry this is not possible!
Yes, it is very silly but the iPad 1 does not have enough ram to cope with ios 6 or 7. Every other iPad can go upto ios 7 except iPad 1, which stays as ios 5.1.1
I recommend upgrading ur iPad, if u can't afford it maybe then u can always sell your iPad and use that money to buy a new one!!
Hope it helps,
Bye -
How can i update ISO verson software in ipod touch (2G) 8GB
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Hello, I have ipad version 1 (3yrs old) and I am still running on i.os.5.1.1.
How can I update to new software as I am unable to run some apps.
Itunes is up to date and I have synced but when I click on software is says my software is up to date but mu iphone is running on a newer version?
Any advice or help would be appreciated.vickyk132 wrote:
Hello, I have ipad version 1 (3yrs old) and I am still running on i.os.5.1.1.
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How can i update my osx software from my emac from osx 10.3 to the highest available software for an emac?
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If your eMac came with 10.3 originally and has a clock speed of 1 GHz or higher, then you can install Leopard, 10.5.x.
If you don't want to lose data then make backups. -
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I would try updating through a computer. Just make sure that your computer has the latest itunes
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Unfortunately you can only update the handsets software using a PC as we do not develop software for the Mac computer to be able to achieve this task.
- Official Sony Xperia Support Staff
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