Can't update my IPod Touch because I have to enter in a passcode but it wont let me on my Ipod

Okay so I turn on my IPod Touch today and their is a message saying I need to plug it into ITunes. I plug it in but ITunes says that I need to enter in a passcode to my IPod because it is locked. I can't do this because the screen is still up on my IPod saying I need to plug it into ITunes. So basicly I am unable to use my IPod Touch because of this. Someone please help if they have had the same problem because I have no idea how to fix this.

You need to place your iPod in recovery mode and then restore the iPod via iTunes on your computer.  For recovery mode see:
iPhone and iPod touch: Unable to update or restore

Similar Messages

  • HT5312 Im updating to the new software and it says rescue email is optional but it wont let me proceed without entering an email address

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    Thanks hatstead  - I'd rather not change my ID email as we vowed to stop having 10s of different emails and passwords, but keep just 2 or 3 - and (idiotically) they are all @ this domain.
    But maybe I'll have to set up a gmail one for this. I'd rather not use personal as it's a company purchase.
    Is there a way of just registering a product from within my Apple ID, online?
    Thanks!

  • I created a new apple id and as my billing info i put in my itunes card. i still have $18 left in the account but it wont let me buy anything because i put none as my payment method. what can i do to fix this?

    i created a new apple id and as my billing info i put in my itunes card number. i still have $18 dollars left in the account but it wont let me buy anything else because it constantly asks for my billing info and i now put none as my payment method. how can i buy stuff again?

    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
    Important: Before proceeding to the next step, you must download and install a free application. ...
    Important: Before proceeding to the next step, you must download and install the free application by tapping Free followed by tapping Install App. ...

  • Wont let me install facebook, facebook messenger or spotify apps, i use to have facebook messenger and facebook app on my ipod and now its saying i have to upgrade to ios 6, but it wont let me upgrade!!!!!!

    i use to have facebook, facebook messenger on my ipod touch, and recently i upgraded to ios and now it wont let me reinstall the apps, says i need to upgrade to atleast ios 6, but it wont let me ugrade to ios 6 says it has no upgrades, that the current version is the newest!!! this is crap... how can something work and then now it doesnt work when its suppose to be improved??
    Any suggestions would help

    You can likely download the last compatible version by:
    Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
    App Store: Downloading Older Versions of Apps on iOS - Apple Club
    App Store: Install the latest compatible version of an app
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  • HT204266 I used an iTunes gift card on my iPad but although it said I have positive balance, also said that I can't update or buy anything because I have not provide a credit card, how can I avoid to put my credit card in the iPad?

    I bought a iTunes card and I summited in my iPad, now that I want to used it to pay for Apps, it seems that it doesn't want to used the balance available from the iTunes card,
    I disconect and connect back so, it can see the iTunes balance, but when is looking to connect it said that the connection with iTunes Store is impossible. Now I have apss that need updates and I can do it because I have a negative balance and a credit available in the iTunes card.
    How can I make it switch to used the balance available.
    Thank you for your kind response.

    Not clear what you mean by iTunes help. You can contact iTunes support by:
    Apple - Support - iTunes - Contact Us

  • Help! Can't update iwork and imovie because "You have updates available for other accounts".

    I recently purchased Macbook Pro with iMovie, iwork keynotes, pages and numbers preloaded in the machine. Now the App Store icon indicates that I have updates available.  So when I open up app store and click update, I got an warning stating " You have updates avaialbe for other accounts - to update this application, sing in to the account you used to purchase it". 
    I called tech support.  I was told that I must have had another account.  But clearly I don't have another account.  I'm not alzheimer.  If I had another account, I would have remembered it.  I used the same account for ipod, iphone, itune for many many years.  So I went on the support communities for help.  I read some post saying I should add my hard drive to spotlight privacy, then remove it.  I tried it, it didn't work.  Some said I need to enable something by entering a script to the terminal.  I followed the steps, it didn't work. Then some other post said that I should delete the apps, then reinstall it.  So stupidly enough, I deleted keynotes to "TEST" if it works.  Guess what? I completed removed keynotes from my macbook.  I can't even recover it?! At least before I deleted it, I had the old version of keynotes although obsolete, still functional.  Now I removed it, I don't even know how to reinstall it. 
    So, I'm so update and dying for help.  Can someone please teach me how to make my Macbook understand that I only have one account and let me update iMovie and iwork? Also, how to restore the accidentally deleted Keynotes?
    Thank you!!!

    You're just going to have to get back to the support folks with your Apple ID problem - http://www.apple.com/support/appleid/.
    They should be able to rectify the problem.
    Clinton

  • How do i download the new software onto my computer so then i can install the new itunes? i dont have the mac app thing either and it wont let me do it from the itunes because my server is not working. how do i fix it?

    Hey so i have a version of a mac i think it is kinda old, it is the all white one i got it like 4 years ago maybe. I got a new ipod recently and i cannot downloade any music onto it. this is because i tried to download the new itunes which it said i needed and now when i try to install it. It says i need a new software so i try to download that and is says i need the mac app or something. but it says i need the new software to get that. so i went onto itunes and clicked the apple and pressed new software and it goes onto this little thing that says my internet is alright but my server has not been connecting. My computer is connected to my school and they updated the server thing and now it wont connect, so i can't win. how do i fix this and download everything i neew?

    First things first: Pull down the Apple Menu and select "about this Mac" and tell us what version of OS X is currently on your computer.

  • HT1212 my iPod touch says disabled have tried twice to restore it but it wont work

    My son's iPod touch is disabled.  I've tried to restore it twice but it won't work.  Any ideas?

    Not knowing what your tried and what happened:
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:                         
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • Im trying to download the newest version of i tunes because i just got the i phone 5c..it wont download because i have to have i tunes 10.6.8 but it wont letme download that either because i need i tunes 10.6 to get it and i cant find that download..what

    I'm trying to download the newest version of I tunes because I just got the I phone 5c..it wont download because I have to have I tunes 10.6.8 but it wont let me download that either because I need I tunes 10.6 to get it and I can't find that download anywhere..I need to get the book for school on my I pad or phone by tomorrow...what do I do?

    Welcome to Apple Support Communities
    The iPhone 5c needs iTunes 11.1, which requires Mac OS X 10.6.8. See if your Mac can be upgraded to Mac OS X Snow Leopard > http://support.apple.com/kb/sp575 If so, buy Mac OS X Snow Leopard > http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
    Then, make a backup of your data with Time Machine or Disk Utility's Restore, insert the disc and follow its steps to upgrade to Mac OS X Snow Leopard. You shouldn't lose compatibility with any application. After upgrading, open  > Software Update, and install the latest version. It will install iTunes 11.1, so you will be able to sync the iPhone 5c with your Mac

  • I can t update my ipod touch 4th gene. because I had a version of i tunes on my computer for windows 7 premium 6e bits that didn t work well. So I uninstalled it and try to install e newer version but the newer version won t read the music from the older

    I can t update my ipod 4th gen. for facebook because I uninsatalled the program itunes from my computer  as it didn t work well it would freeze on me all the time. So i installed another version for windows 7 premium 64 bits, but when i tried to open it it wouldn t let me as it said it coudn t read the music library from the last version of i tunes . So I uninstalled it too. So Now I really don t know what to do ??????

    thanks I didn't end up needing to try it! my ipod randomly decided to work again like "hmm, Ellie seems to have been really annoyed at me for ages now, maybe I should try being nice to her or something like that"

  • HT1329 Can I update my iPOD touch from a new computer?

    I was wondering if it's possible to update my IPOD touch from a different computer, the one I was using crashed and now I can't update my ipod and it's difficult because I can't download current games.
    Also, How do I download my music from my ipod to the new computer

    Copy or move the ENTIRE iTunes folder from the old computer or the backup of the old computer to the new computer, then you can sync and update the device.
    If for some silly reason you have failed to backup, shame on you.
    That being said you should be able to do the following:
    Connect the device to the computer but do not sync.
    Right click on the device and select Transfer Purchases.
    Once complete, right click on the device and select Backup Device.
    Doing this should change the device association to the new computer allowing you to sync and update the device and apps.

  • HT5312 When I got my Ipod Touch 3 years ago, my mum set up an Apple ID in her name & email address. I have since got an Ipad & set up my own Apple ID. How can I update my Ipod to my Apple ID? I would like to sync the Ipad and Ipod, but cant get past this

    When I got my Ipod Touch 3 years ago, my mum set up an Apple ID in her name & email address. I have since got an Ipad & set up my own Apple ID. How can I update my Ipod to my Apple ID? I would like to sync the Ipad and Ipod, but cant get past this ID problem?

    Hi AnnieAnneok,
    Welcome to the Support Communities!
    The articles below may be able to help you with this.
    Click on the links to see more details and screenshots. 
    First, I would suggest you backup your iPod touch and transfer purchases to your computer:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Confirm your Apple ID is set up and updated with the correct information:
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/HT5622
    Then, in Settings on your iPod touch, sign out of your iCloud Account and your iTunes Store account and sign back in with the correct Apple ID.
    Using your Apple ID for Apple services
    http://support.apple.com/kb/HT4895
    Cheers,
    Judy

  • What does error -3259 mean? How can i update my ipod touch to the new ios 5?

    I been updating my ipod touch 4 software to the new ios 5 all day. i tried disabling my security programs and firewall, different download programs and reinstalling iTunes, and restarting my ipod touch. But for each attempt i get a different error. i went to the Specific update and restore errror code page and got a reason for each error except for error -3259. Basically my question is: 1. How can i update my ipod software to io5 and 2. What is the reason behind error -3259?

    Connect it to iTunes on a computer and update it from there. Note that the second generation iPod touch(which includes 8GB models sold at the same time as the third generation ones) can't be updated past 4.2.1.
    (71380)

  • How can i update my ipod touch to 4.3.3 it always come out with 3194 error

    i can't update my ipod touch ios from 4.1 to 4.3.3 i don't know why i already try every method i can like turn to DFU mode and then restore or rn the itune as administrator but it still can't it always show the 3194 error i have no idea now what to do with it. So anyone who got the same problem help me please. Thank a lot. Hope some one will help me how to get throught this soon. I use Windows7 as a computer OS and the newest version of itune though.

    Step 1 – Open the Terminal.app
    Either by start typing Terminal on the Spotlight, or by going into Applications -> Utilities -> Terminal.
    Step 2 – Open the hosts file
    Open the hosts by typing on the Terminal that you have just opened:
    view source
    print?
    1
    $ sudo nano /private/etc/hosts
    Type your user password when prompted.
    Step 3 – Edit the hosts file
    By deleting
    #74.208.10.249 gs.apple.com
    #127.0.0.1 gs.apple.com
    from your hosts file, save close and then reboot.
    Or in Windows:
    Navigate to C:\Windows\System32\drivers\etc, open hosts file in notepad and remove
    #74.208.10.249 gs.apple.com
    #127.0.0.1 gs.apple.com
    Save it and then reboot.

  • Hi Apple, Can you update the iPod touch 4g and make it have Siri, the fans of Apple wants it :( including me please?

    Hi Apple, Can you update the iPod touch 4g and make it have Siri, the fans of Apple wants it :( including me please?

    You are not addressing Apple here. We are just users like yourself. To make a suggestion to Apple:
    Apple - iPod touch – Feedback
    Per the following the 4G iPod does not have the hardware to adequately support Siri.
    audience technology and siri - Google Search

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