Can't update my software version
Hi! I've got a BB curve 8520. Its software version is currently v4.6.1.314 and my carrier is Orange (Spain).
I'm trying to update the device software to at least v.5.0 so I can use some applications that can't run with older versions, but it's not working...
My cellphone, my Blackberry Desktop Software and BB website all say there are no updates available for my device. However, Curve 8520 is supposed to accept v.5.0.
I also called my carrier, Orange, and they said my cellphone should be updating so problem...
Any ideas on what could I do?
Any help is appreciated.
Thank you!
Marta
Solved!
Go to Solution.
Hi and Welcome to the Forums!
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Message was edited by: jrentzke -
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