Can't update or delete iTunes

I have a Toshiba Satelite laptop running Windows 7 (64 bit). I have been trying unsuccessfully to update iTunes, iCloud Control Panel and Quicktime. I even tried to delete these programs before installing the updates, but nothing. I keep receiving the following message no matter what I do:
"Error writing to file: C:\Config.Msi\20e765.rbf Verify that you have access to that directory."
I own the laptop and have administrative priveleges in Windows. I don't understand why I am receiving this error message. Can anyone help? This is FRUSTRATING!!!
Thanks,
Paul

Hello, petrivilino. 
Thank you for visiting Apple Support Communities.
Here are the steps I would recommend going through when experiencing this issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H.

Similar Messages

  • Can't update or delete itunes on my pc (windows xp) ??

    can't update or delete itunes on my pc (windows xp) ??

    That is too bad.
    When you're ready to provide details of the issue we will be happy to try and assist.

  • Can't Update or Delete Itunes 10.1.0.54

    For some reason I can't update Itunes 10.1.0.54 to the latest version.  I get an error that says:
       Could not open key:
       HKEY_LOCAL_MACHINE\Software\Classes\.mpg\OpenWithProgIds
       Verify that you have sufficient access to that key, or contact your support personnel
    I get the same error if I try to uninstall Itunes.  I have seen some similar posts here but none of them seem to help.  I'm gathering that there is a registry error but I'm not sure of what I'm supposed to look for.  I've used regedit to navigate to:
    My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.mpg\OpenWithProgIds
    Now I'm not sure what I'm looking for.  It looks like I have full permission for the key.  There are 2 entries.  The first is named (Default) which is of type REG_SZ with Data of (value not set).  The second is named QuickTime.mpg of type REG_NONE and Data of (zero-length binary value).  If anyone has a clue what to do I would be very appreciative.  Thanks in advance.  

    That is weird.
    I think we'd better try to get the malware possibilities off the table with this one now. (Unusually old-fashioned sorts of errors associated with other weirdnesses get me a bit worried about that sort of thing.)
    Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
    http://www.malwarebytes.org/mbam.php
    Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.

  • I can't update or delete iTunes on my Windows 8.1 laptop

    Every time iTunes tries to install an update I get an error; "The feature you are trying to us is on a network resource that is unavailable. click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below."
    iTunes is installed on my computer, and it works, but I cannot get updates. I tried uninstalling, repairing, and reinstalling iTunes and got the same error message.
    Can someone help? Thanks!

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    If you cannot remove a component move on to the next one, then delete the named folders. Once you have done that and rebooted you should be able to reinstall.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • I can't update or delete (to reinstall) iTunes.  I get a message that "iTunes.msi" can't be found or is not available.  It's there but may be corrupted?  Any suggestions?

    I can't update or delete (to reinstall) iTunes.  I get a message that "iTunes.msi" can't be found or is not available.  It's there but may be corrupted?  Any suggestions?

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I can't update or uninstall itunes

    i can't update or uninstall itunes. I get error message:the path c:\documents and settings\network service\loval settings\application\data\apple\apple software update\itunes.msi cannot be found. verify that you have acess to this location and try again, or try to find the installation package itunes.msi in a folder from which you can install the product itunes... how do i fix this??

    I read the responses about downloading the windows installer cleanup utility, but that is no longer available on microsoft's website.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Restart the PC, and try another iTunes install. Does it go through properly this time?

  • My ipod touch 4g doesn't show option for os update in setting-general page. Can i update it via itunes by connecting it to computer?

    My ipod touch 4g doesn't show option for ios update in setting-general page. Can i update it via itunes by connecting it to computer?

    Try:
    - iOS: Not responding or does not turn on
    When it says place the iPod in recovery mode ue one of these programs:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    For MAC or PC
    The Firmware Umbrella - TinyUmbrella
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Hey guys I got a used iBook from a family friend who had it password protected and he doesn't remember the password.Is there a way to get around this without wiping the computer?I don't have any of software discs and can't update or delete anything.Thanx

    Hey guys I got a used iBook from a family friend that has it password protected.I can't update or delete programs or download anything without the passwords and he doesn't remember them.Is there any way for me to get around these without wiping the computer and starting from scratch?

    Hello,
    Sadly without the system disk you can't do a lot. I would suggest you enable root user, log in as root and reset your administrators password, however you can't without knowing the administrator password first.
    The only solution would be is to obtain the correct system disk or buy a retail copy of Mac OS X. But note, it depends on what version of the iBook you own depends, on what version of Mac OS X you will require.
    You can still obtain the system disk or retail disks from online vendors, but they come at a cost.
    System disk are grey in color, while retail disk have a big 'X' on it.
    Best of luck

  • Can't update iPad since iTunes uses drive C. Solutions?

    Can't update iPad since iTunes uses drive C. Solutions?
    Yeah, I've seen this topic:
    http://apple.stackexchange.com/questions/27446/i-do-not-have-enough-free-space-o n-the-c-drive-of-my-windows-computer-to-run-t
    But which one is 100% working solution?
    Thanks.

    Relocate iOS device backups
    Assuming you're running Windows Vista or later you can use the following steps:
    Open a command prompt by hitting the start button and typing CMD<Enter> in the search box that opens up.
    To move the current backup folder from C: to D: type in this command (on one line) and press <Enter>
    Move "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "D:\Backup"
    Where <User> is your Windows user name.
    To make iTunes look for the data in the new location type in this command (on one line) and press <Enter>
    MkLink /J "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "D:\Backup"
    If your target drive has a different letter or you already have a folder called "Backup" then edit "D:\Backup" accordingly in both commands.
    In some cases (perhaps depending on what builds of iTunes were installed in the past) it seems the folder is in the \Local\ branch of AppData rather than \Roaming\ in which case edit to suit.
    If you're still running Windows XP you can use Junction (cmd line tool) or NTFSLink (shell ext). In both cases you move the existing folder to a new location, create an empty folder where the old one used to be, then use the tools to get the operating system to link the two together and silently redirect any file operation on the old location through to the new one.
    Note that while this method works for iOS device backups it cannot be used to redirect sections of the media library.
    If your iTunes library is on the C:\ drive with the media folder held elsewhere then see also make a split library portable.
    tt2

  • Can I update iOs using itunes without internet connection?

    I am using an ipad mini 2, second generation. I plugged it in to itunes and there was an update avaible for ios 8. Can I update iOs using itunes without internet connection? Thank you

    iTunes needs an internet connection to download the update if it has not already. Then it needs to verify the update with Apple servers prior to installation.
    So in short, no, you do need at least some form of internet access to update.

  • I currently have a 10.4.11 operating system. Can I update to the iTunes 10?

    I currently have a 10.4.11 operating system. Can I update to the iTunes 10?

    No.
    http://www.apple.com/itunes/download/
    Macintosh Hardware
    Mac computer with an Intel, PowerPC G5 or G4 processor and 512MB of RAM
    To play Standard Definition video from the iTunes Store, a 1.0GHz PowerPC G4 or faster processor and 512MB of RAM is required
    To play HD video, an iTunes LP, or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor and 1GB of RAM is required
    Screen resolution of 1024x768 or greater; 1280x800 or greater is required to play an iTunes LP or iTunes Extras
    Broadband Internet connection to use the iTunes Store
    Apple combo drive or SuperDrive to create audio, MP3, or back-up CDs; some non-Apple CD-RW recorders may also work
    Apple SuperDrive to back up your library to DVDs; some non-Apple DVD-RW drives may also work
    Macintosh Software
    Mac OS X version 10.5 or later
    Safari 4.0.3 or later
    200MB of available disk space

  • Where can I download the iTunes64.msi driver. I can't update my current Itunes without this driver.

    Where can I download the iTunes64.msi driver. I can't update my current Itunes without this driver. I can't find it on Microsoft's website or Apple's website.

    You can't download the individual .msi files, but they can be extracted from the setup.exe files if required.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    tt2

  • Can't update or reload Itunes

    I attempted to download the latest update to Itunes, and got the following error message:
    R6034 An application has made an attempt to load C runtime library incorrectly.
    Any ideas on how to fix this?
    I already deleted itunes, downloaded the new version, and attempted to reinstall it, with the same results.

    Hello haylz_mcg,
    It looks to me like you're dealing with two issues at this point. Regarding the "action is only valid for products that are installed, it is the shortcut you're clicking on that needs to be removed.
    Before attempting to reinstall iTunes, delete the shortcut from your desktop (and from the systray if applicable).
    The specific message you're getting when you try to uninstall iTunes would have been helpful, but chances are it's the Apple Software Update program that's preventing iTunes from successfully uninstalling.
    Repair the Apple Software Update program as follows:
    Open Control Panel(s) from your Start Menu
    Select Add/Remove Programs
    Select Apple Software Update
    Click on "Change"
    Select Repair.
    This should repair the Apple Software Update to a condition where it can be successfully removed when you install the latest version of iTunes.
    When you download iTunes, I suggest choosing "Save" instead of "Run" and save the installer to your Desktop and run it from there.
    If you still have difficulty getting the installer to run, then try following the steps in this article:
    http://support.apple.com/kb/HT1926
    As long as you don't uncheck the "Add iTunes and QuickTime shortcuts to my Desktop" option in the iTunes installer, you should have a new shortcut that opens iTunes once again.
    Charles

  • Can't update apps, wrong iTunes account associated with them.

    I have just a handful of applications that when I try to update the the app store app prompts me for a password to my other account which the apps were not purchased on. All the apps were validly purchased on the first account, but now the apps are associated with my second itunes account and I can't update them. I've gone into the app store app and set the account to my first account but that does nothing for the update, it keeps prompting me for my password for my second account. I need it to switch back to the first account for these few apps. What's odd is that every other app updates just fine and are associated with the correct account, except for just these few. Any thoughts?
    The message I get is that "this discounted price is only available to owners of previous versions.... blah blah." well, I own the previous version, that's how I got it on the iPad. But it's a different account. The update prompt does not allow you to change the username/email, only enter a password. Anyhoo, this is getting annoying.

    I ran into the same problem. I had purchased apps using more than one account. When updating apps, I would get errors. Here's what I did to fix it . . . not easy, though.
    First, attempt to update your apps on the PC. This will update all of the apps associated with the current account on iTunes.
    1) Double-clicked in Apps iTunes (on PC)to open the Apps in another window
    2) Arranged windows so I could see both my apps window and the main itunes window side by side.
    3) Select an app in the apps window
    4) Click on the down arrow right next to the name the Name column which and choose the app name from the drop down list. This will open the app info from the iTunes store in the main iTunes window.
    5) Compare the versions. If the Store version is newer, delete the app from the iPhone and from the PC.
    Repeat for each app.
    Time-consuming but it works.

  • Firefox will not open. Can't update or delete. Says it's already open and I am unable to find how to close it.

    Firefox shows notice that it is already open and must be closed in order to update or delete. I can't locate a place to close the process. It's probably something very simple but I am not a computer genius. Thanks!

    Have you tried looking for firefox.exe in the Processes tab of Task Manager (you can get to that by using Ctrl-Alt-Delete, usually)? If you click on firefox.exe in that list and then click End Process, it should close Firefox, even if Firefox doesn't appear to be running (sometimes the process takes a bit longer to close than the main window). If all else fails, perhaps a reboot?

Maybe you are looking for