Can't update or download apps; can't download music

iOS 8.0.2 (but problem started after updating to iOS 8) - iPhone 6 128g
I can't update or download apps. When i try, I get the red circle with the red square in the middle- no activity, and when I tap on it it instantly reverts to the cloud/arrow symbol. I also can't download tunes- all of my iTunes match songs appear and I can stream them- but when i try to download to my iPhone- same thing: red circle with square in the middle, no activity, if I tap again, reverts to cloud symbol.
I have turned off and on, reset network, reset device (but haven't restored to factory settings, trying to avoid that), i have signed in and out of iTunes countless times, i have chatted with support and have been on the phone with support (another call scheduled tomorrow) but no luck at all. Very frustrating- i've never experienced this with Apple before. Anyone have any suggestions? On, another thing. I have an iPad mini that i updated to iOS 8 and it works fine. I can download and update apps, and can download tunes from iTunes Match. Awesome, right? Very confused.

Connect your device to ITunes on a Pc or Mac and sync that way.

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