Can't update or factory restore Apple TV

I noticed the Apple TV I just bought for my Living Room hadn't updated to 1.1 even though I'd ran the installer a couple of weeks ago. So I tried running it again - I gave it the "Update Now" prompt, it restarted and when it rebooted I was still stuck on 1.0.
So I then tried to run diagnostics or at worse a factory reset. I pressed the Menu and minus keys on the remote, the Apple TV flashed orange and went into the restart. But instead of presenting me with the factory restore/diagnostics menu it just went right back to the main screen.
I'm not sure what's going on with it. It works fine otherwise, but I can't seem to update or run diagnostics on it. Anyone have any suggestions?

I also was able to complete the download after removing the Ethernet cable and connecting via wireless to my router. This also fixed my problem of not being able to view my Photo Stream

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HT1212 I am unable to get our of a continuous cycle when trying to update or restore my iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.

When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

HT4623 Tried to update my phone and got an error message Now I can't update or even restore my iphone! The screen just shows the plug and ITunes!

Tried to update my iphone 4 and got an error message. Now I can't update my phone or even restore it!!

Hi phaniemae528,
If you are having issues updating or restoring your iPhone, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden

Can't update apps with correct Apple ID!

For months now, I have been unable to update my apps either on my computer or on my iPhone. Attempting to update apps, whether all at once or individually, on my iPhone results in the error "Cannot access iTunes store." However, I am able to download new apps just fine through the store. In the Apps section of iTunes on my computer, it says "43 updates available" in the bottom right. When I click that, it says "No updates are currently available. To check for updates with another Apple ID, sign in with that Apple ID." I know the apps need to be updated because 1) it tells me so on my phone and 2) the version numbers have been superceded. I don't have another Apple ID. Besides that, I checked "Get Info" on every single app and every one of them was downloaded with the Apple ID that I am signed into iTunes with on both my computer and my phone. I have signed in and out of my account multiple times on both my computer and my iPhone. I have rebooted both. Today I did a reset and restore on my iPhone using my latest backup, from earlier in the day. I put my apps back onto my iPhone. Nothing has changed.
I don't know what else to do! Can anyone help?
Here is all the info on my gadgets and systems:
MacBook Pro running MacOS X 10.6.8
iTunes 10.6.3
iPhone 4 software 5.1.1
Verizon Wireless

Update:
I just re-downloaded all of my free apps through the iTunes Store on my computer. It behaved as if I had never downloaded the app before. The apps all synced up just fine with my iPhone and have disappeared from my Updates list in the AppStore on my phone. The count of my apps needing updates has gone down in iTunes as well. But I still can't update the apps I haven't downloaded again. I don't want to repurchase my paid apps, many of which I use every day!

U410 - cannot log in after Windows Update following Factory Restore when timezone is not UTC-8.

Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. On the Windows initial configuration screen select a timezone ahead of UTC-8, such as UTC (London)
3. Log in to Windows, open Windows Update control panel and click "Install Updates"
4. Reboot computer to complete updates.
5. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
Wordaround:
Before beginning the factory restore process, set the system clock back by 24 hours. After the factory restore completes, set the system clock back to the correct time.
Alternatively, wait 24 hours between a factory reset and attempting to install Windows updates.
Analysis:
This problem is caused because of the way that Windows stores the time. It assumes that the system clock is set to local time rather than UTC. When you use the OneKey recovery system it does not know what timezone the system clock is set to, and so it assumes that it is set to UTC-8. If it is in fact set to UTC, OneKey Recovery creates files with a timestamp 8 hours in the future. This causes Windows Update to fail.
Solved!
Go to Solution.

chinnybob wrote:
Steps to reproduce error:
1. Use OneKey recovery to restore initial factory settings.
2. Log in to Windows, open Windows Update control panel and click "Install Updates"
3. Reboot computer to complete updates.
4. On login screen attempt to login or shutdown the computer.
Result:
Computer is stuck with only desktop wallpaper and mouse pointer visible. No response to any keys. Pressing the power button sleeps the machine. Pressing it again wakes the machine back to the stuck state.
I have reproduced this problem 3 times using initial restore each time.
İ assume you're refering to yesterdays updates.
Yes some systems have problems at times dealing with the updates.
You can boot into Safe mode,use system restore to an earlier point(before you installed the updates)
then install 2 updates at a time,
and rebooting.
That way you should be able to see,which one is causing the problem.

I can't update my apps because Apple User ID has been disables? changed user ID and password for Mac but can't seem to find way to change phone logon?

I can't update the apps on my iphone because user ID defaults to [email protected] and that user ID has been disabled. Can you tell me how to change user ID for apple on my phone?

did your purchased that apps using that email address or apple id? if the answer is yes, you need to contact iTunes to re-enable your apple id.
If not, you can change the sign in account by going to settings>store

Can't update apps from old apple id

I updated my apple id e-mail and now I can't update an app associated with the old e-mail. The old password won't work and when I have it send an e-mail to reset my password I never get the e-mail.

Did you update the email used in the old Apple ID or did you create a new Apple ID? If you made a new Apple ID, that was not a good idea. Content is for ever tied to the ID that bought it. Only that I can be used to redownload content and to update the content. Apple does not tranfer content from one Apple ID to another nor does Apple merge Apple IDs. You will need to continue to use the old ID to update the content or abandon it all as is.

How can you perform a factory restore on an iMac running mountain lion, without the use of an apple id

Hello!
I am a computer tech working for a computer company. We have an iMac here in the store which a customer needs restored to factory defaults.
I have tried the following:
     - Using 'command + r' to format and reinstall mountain lion (it is requesting an apple id that has purchased the mountain lion OS)
     - Using 'option' on boot up, same seneraio
Is their any other way to perform some kind of equavilent procedure that would ready a iMac for re-selling?
It's almost as though I need to purchase a copy of the operating system that has already come preinstalled on this system.
Im not a mac savy user, maybe it's something simple i am missing. Any help with this would be greatly appreiated! Thanks in advance!

bonniefrom nl wrote:
Hello!
I am a computer tech working for a computer company. We have an iMac here in the store which a customer needs restored to factory defaults.
I have tried the following:
     - Using 'command + r' to format and reinstall mountain lion (it is requesting an apple id that has purchased the mountain lion OS)
     - Using 'option' on boot up, same seneraio
You must have the account credentials for the account that was used to purchase Mountain Lion (this iMac was upgraded) presumably the customer.
Is their any other way to perform some kind of equavilent procedure that would ready a iMac for re-selling?
It's almost as though I need to purchase a copy of the operating system that has already come preinstalled on this system.
Boot the iMac, go to Apple>About This Mac>System Report, post the model identifier here (under hardware, 2nd line down)

Can't Update apps because wrong Apple ID appears on phone

I have a 5s. Shortly after getting it, I synced it to the MacBook that my husband and I share. Ever since then, his Apple ID appears when I try to update my apps from the app store on my phone. My apple ID is what is entered in my settings, and my apple ID is what shows up if I purchase an app. However, his ID shows up when I go to update.
This happened a few years ago when he had a 3 and I had a 4. We didn't actually do anything to fix it. We just re-synced my phone, and suddenly my apple ID was back where it belonged instead of his showing up in my app store. That is not the case this time. I can't figure out how to get rid of his ID from my app store.
Also, I seem to remember that when you would sync your phone, the apps would automatically update during a sync. That no longer happens. Am I crazy? I swear they used to update during sync. Anyway, if they can't get updated when I sync, how am I supposed to update them if I can't remove his ID from my app store? Please help!!!!!!!

I had a similar problem on my iPhone and the problem turned out to be that I had restrictions set to not allow account changes. Once I unset this option (settings-General-restrictions), I could change my apple ID. Could something similar be happening to you?

Help...ipad2, did ios5 upgrade yesterday which made me change apple id for an email account instead of my usual one word username. Now can't update apps because old apple id still pops up asking for also previous pwd.!!

Apple ID big mess...one misspelled username, one "old" username that won't accept pwd and new id that will not pop up for use in app udates or itunes!!!!!! HELP!?

You need to sort out which iTunes account is valid (use iTunes on computer and login with the correct acct/password), as all of your Apps should still be associated with that account. If you are referring to the iCloud account that you set up at the install of iOS5, you can still have have a separate iTunes account that's different than what you use for iCloud. However, Apple recommends that you use your iTunes account login for both if you want to later use music streaming/iTunes Match. If you decide to have different iCloud/iTunes accounts on the same device, go to Setting>Store and then enter your old iTunes account email and password there. If your iCloud username is messed up, you can delete the account from the device under settings>icloud; you can then set up a new one or select that you want to use your iTunes account.

Just updated to Mavericks and now I can't update apps using my Apple ID

A few days ago I updated my 2012 Macbook Pro to Mavericks. Today I tried to update my apps but instead of asking for the password of my Apple ID, it asked for my dad's ID. The ID section was greyed out. The apps were all downloaded using my Apple ID. This didn't happen before I updated my Macbook.

To update you must log into the Apple ID that was used to set up the computer - if yu have account issues contact the App store support - link in on the right of the App store window
LN

Can't do factory restore & only disks that keep ejecting are the osx install and apps disks

First of all let me say, this is my first Apple computer and I'm not experienced in forums. Please do not read rudeness into what is actually frustration at searching forever for a solution and trying not to wish I had been talked into an Apple. With that said....
I've had my iMac for about a year and a half. We had lost our internet and were using a hotspot for awhile so we could look for another provider and get online if we needed to. One day I signed on and, we didn't have an isp mind you, but the browser opened up to the dominant isp in this area saying a virus was detected coming from this iMac address? I thought that was strange and panicked so decided to do what I would on a pc, just restore the whole thing to factory settings. Everything was going smooth, (my updates were at 10.6.8 at the time)... when I restored I was back at 10.6.2. (osx disk) I was doing systems updates and one apparently hung.... when told to restart, I did... but the computer would never boot back up. It would turn on.... go to gray screen... then blue screen... then shut off. I couldn't boot in safe mode, pram reset did nothing, smc reset did nothing, couldn't hold 'd' to get to diagnostics, couldn't boot to recovery... it kept spitting out disks after trying to read them... with all those solutions I found online and nothing helping I had to call Apple... they couldn't help over the phone because Apple Care expired, unless I purchased help... this frustrated me because every where I found my problem and a different solution their Apple Care had expired too.... so had to set an appt at an Apple store.
So took it in to Apple, just got it back yesterday. I let them know I was restoring to factory settings so wasn't worried about losing anything. When I picked it up, I was told no charge... it was a software issue they saw where it hung and fixed it. I tried to ask questions about the 'software repair' but they didn't seem to want to answer my questions. It just says 'software repair' on my order. So I asked 'okay, so it's back to factory settings like when I bought it?' I was told yes and I said great that was my goal anyway. I get home and it's NOT like when I first purchased it or like a factory restore. Everything I was doing before it crashed is on there. So I'm back to trying to do a factory restore. But for some reason now, it seems the only disks that keep self ejecting are the osx install and application disks. I still can't do a boot recovery, AHT, or 'c' boot... since the apple disks eject I can't use start up to get to them.
I find it odd that both the oxc install disk and applications disk would be damaged at the same time when they both previously worked. I called the Apple Store where I took it to talk to the geniuses that worked on it because I had a question about the repair they did....
Apple: I'm sorry we don't offer tech support
Me: I understand but I had a question about the repair done from there the other day
Apple: We are just a store and can't answer tech questions
Me: I understand and get that but since I took my mac to your store to be worked on I thought I could ask the person that worked on it a question about the 'software repair' and meaning and what software was repaired
Apple: No you will have to set another apt to bring your computer in if you are still having problems
Me: UGHHHHHH (pulling hair out)
So (a little late huh?) to make a long story short giving what I stated above:
Why is it, only the osx install and application disks not working now? They worked before taking it to Apple
What can I do at this point?
Can you do a factory restore without disks on a Mac?
If by chance both disk did for some reason go out, how do I get them replaced?
If I gave TMI without enough important info let me know.
My OS X install disk says version 10.6.2 on it
About this Mac currently says Mac OS X version 10.6.8
Batteries died on keyboard and mouse so am using usb wired keyboard and mouse
At some point I had used bootcamp and then later found parallels so I could install a Corel product and keep using... could some windows files be messing something up in there somewhere?
It used to say Mac OS X Version 10.6.8 and I could have sworn I saw it said 'snow leopard' in there somewhere, now I can't even find that word in search on the computer. Long post I know but trying to set what was going on at the time I took it in.
I'm not sure what else needs to be added to get this to the correct thread or help. As I stated my goal is to have it like I just pulled it out of the box for the first time so no solution will scare me off about loss of data.
Thanks for any help.

Wow, sorry to hear of your experience. Seems strange that your disk would just eject like they did. It could be a lot of things but more than likely you just kind of have to start all over.
What I would do is insert your system disk and instead of going immediately to an install I would go to disk utility and erase the drive. That will erase everything on the disk and give you a new blank disk to start with. After that I would try to reinstall the system. Assuming that goes well then you should be restored to where it was when you purchased it. After that you can reinstall all your applications or personal files. I hope you have good backups.
I remember one time I was having a similar problem and don't ask my why I did it but I actually could not get it to install a system. I removed both of my ram sticks, shut the computer down for about 10 minutes including unplugging it from the wall plug, then reinstalled the ram, plugged it back in and started up from the system disk and all worked just fine. To this day I have no idea if pulling the ram helped but I have never had to do it since and for some dumb reason that solved the problem I was having, which is the same problem you are having now. Call it voodoo but it worked.
Good Luck!!
Message was edited by: Al Van Malsen

I can't update Garageband and Apple Loops 1.0 on apple store, I don't understand why I get an error?

I can't update my Garageband and Apple Loops 1.0' , as it comes up with error 502? I don't understand what this is, or what it means. I need to update this so that I can use a wider variety of effects, so it is crucial I update it.

Hello, mitcheb.
Thank you for visiting Apple Support Communities.
The applications that were downloaded are licensed to this old Apple ID. Any updates that need to be processed for these apps will need to be processed using this Apple ID password. You cant attempt to reset that password for the Apple ID via the steps in the first article below. If you need assistance with this, see the second attached article. You can also delete the applications in question and download them again with your new Apple ID. However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications.
Apple ID: If you forget your password
http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

How to do a factory restore on iPad?

Hello,
I have the old 1st gen iPad with 3G and a 64gb hard drive, and have had it for 4-5 years. My problem is, after a crash I was asked to do a reset. I did, and now the iPad will not turn on. The apple logo comes onto the screen and it will stay like that until the iPads battery has died.
I was thinking that a factory restore could fix the problem but I get an error when I plug my iPad into the laptop. "iTunes could not connect to this iPad. An unknown error occurred. (0xE8000012)."
I was thinking that when my iPad crashed, a file may have corrupted. But my question is, how can I fix this problem or at least how can I do a factory restore?
I will be very grateful for any feedback regarding the subject but in all honesty, I do not really care if it does not get fixed. It is an iPad 1st gen, I am just
bothered about the £729 I spent on the device (I bought the case with it).
Feel free to ask for any information I may have missed out.

Take a look at this.
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support

CAN'T UPDATE MY PHOTO ALBUM

i can't update from app from apple store it's referring me to use another account my friend used before i bought the computer from him how do i change this so that i can update from my account

Your friend cannot legally transfer apps that he bought in the Mac App Store to you. That is software piracy. He should have removed all apps that he purchased from the MAS before selling the computer to you. The only software that he can legally provide to you with the sale of the computer is the software that was on the Install DVDs that came with the computer when he bought it. He can also sell to you the original installation media for software that he bought, as long as he removes the software from any other computers he may have.
The only way that you can legally update this app, and any other apps he has illegally transferred to you that have updates in the future, is for your to delete them from your Mac and for you to purchase them using your own MAS account.

Can't update or factory restore Apple TV

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