Can't update or remove iTunes

I've been trying to update iTunes for six months on my XP 32bit machine. I always get the same errors. The installer tells me "The feature you are trying to use is on a network resource that is not available. I run diagnostic and it tells me that I am a administrator and Apple has access through the firewall. Then it tells me that it can't find itunes.msi, I point the installer to it. Then it tells me the the itunes,msi I have is not a valid installation package. I have downloaded it many times, put it in different locations, but I can never get it to work. At least I can still use the older version.
I decided to remove iTunes, but I get the same answer as when I try to upgrade.
Help!

The installer tells me "The feature you are trying to use is on a network resource that is not available. I run diagnostic and it tells me that I am a administrator and Apple has access through the firewall. Then it tells me that it can't find itunes.msi, I point the installer to it. Then it tells me the the itunes,msi I have is not a valid installation package.
With that one, let's try the following procedure.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?

Similar Messages

HT1923 I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

I cant update or remove itunes without receiving the message: the install source (itunes.msi) for this product is not available. verify that the source exist and that you can access it. Has anyone had this problem? Thanks

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I can't update or uninstall itunes

i can't update or uninstall itunes. I get error message:the path c:\documents and settings\network service\loval settings\application\data\apple\apple software update\itunes.msi cannot be found. verify that you have acess to this location and try again, or try to find the installation package itunes.msi in a folder from which you can install the product itunes... how do i fix this??

I read the responses about downloading the windows installer cleanup utility, but that is no longer available on microsoft's website.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time?

TS1702 i am not able to install update or remove itunes and install newer versions, windows installer service cannot be accessed,

i am not able to install update or remove itunes and install newer versions,
its stops installing and a windows error is shown
i e :: windows installer service could not be accessed , this could occur if you are running windows installer in safe mode
or windows installer service is not correctly installed
the same error happens if i try to uninstall the itunes from the control panel- remove programmes option
im using windows 7 home basic 64 bit version
this eroor is not happening with any other programmes..
can someone tell me how to solve this issue
thanx
tushar

Reinstalling iTunes is really daunting task. See
http://www.apple.com/support/iphone/assistant/itunes/#section_6

Where can I download the iTunes64.msi driver. I can't update my current Itunes without this driver.

Where can I download the iTunes64.msi driver. I can't update my current Itunes without this driver. I can't find it on Microsoft's website or Apple's website.

You can't download the individual .msi files, but they can be extracted from the setup.exe files if required.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
tt2

Can't update or delete itunes on my pc (windows xp) ??

can't update or delete itunes on my pc (windows xp) ??

That is too bad.
When you're ready to provide details of the issue we will be happy to try and assist.

My ipod touch 4g doesn't show option for os update in setting-general page. Can i update it via itunes by connecting it to computer?

My ipod touch 4g doesn't show option for ios update in setting-general page. Can i update it via itunes by connecting it to computer?

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode ue one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Can't update iPad since iTunes uses drive C. Solutions?

Can't update iPad since iTunes uses drive C. Solutions?
Yeah, I've seen this topic:
http://apple.stackexchange.com/questions/27446/i-do-not-have-enough-free-space-o n-the-c-drive-of-my-windows-computer-to-run-t
But which one is 100% working solution?
Thanks.

Relocate iOS device backups
Assuming you're running Windows Vista or later you can use the following steps:
Open a command prompt by hitting the start button and typing CMD<Enter> in the search box that opens up.
To move the current backup folder from C: to D: type in this command (on one line) and press <Enter>
Move "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "D:\Backup"
Where <User> is your Windows user name.
To make iTunes look for the data in the new location type in this command (on one line) and press <Enter>
MkLink /J "C:\Users\<User>\AppData\Roaming\Apple Computer\MobileSync\Backup" "D:\Backup"
If your target drive has a different letter or you already have a folder called "Backup" then edit "D:\Backup" accordingly in both commands.
In some cases (perhaps depending on what builds of iTunes were installed in the past) it seems the folder is in the \Local\ branch of AppData rather than \Roaming\ in which case edit to suit.
If you're still running Windows XP you can use Junction (cmd line tool) or NTFSLink (shell ext). In both cases you move the existing folder to a new location, create an empty folder where the old one used to be, then use the tools to get the operating system to link the two together and silently redirect any file operation on the old location through to the new one.
Note that while this method works for iOS device backups it cannot be used to redirect sections of the media library.
If your iTunes library is on the C:\ drive with the media folder held elsewhere then see also make a split library portable.
tt2

Can I update iOs using itunes without internet connection?

I am using an ipad mini 2, second generation. I plugged it in to itunes and there was an update avaible for ios 8. Can I update iOs using itunes without internet connection? Thank you

iTunes needs an internet connection to download the update if it has not already. Then it needs to verify the update with Apple servers prior to installation.
So in short, no, you do need at least some form of internet access to update.

I currently have a 10.4.11 operating system. Can I update to the iTunes 10?

I currently have a 10.4.11 operating system. Can I update to the iTunes 10?

No.
http://www.apple.com/itunes/download/
Macintosh Hardware
Mac computer with an Intel, PowerPC G5 or G4 processor and 512MB of RAM
To play Standard Definition video from the iTunes Store, a 1.0GHz PowerPC G4 or faster processor and 512MB of RAM is required
To play HD video, an iTunes LP, or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor and 1GB of RAM is required
Screen resolution of 1024x768 or greater; 1280x800 or greater is required to play an iTunes LP or iTunes Extras
Broadband Internet connection to use the iTunes Store
Apple combo drive or SuperDrive to create audio, MP3, or back-up CDs; some non-Apple CD-RW recorders may also work
Apple SuperDrive to back up your library to DVDs; some non-Apple DVD-RW drives may also work
Macintosh Software
Mac OS X version 10.5 or later
Safari 4.0.3 or later
200MB of available disk space

Can't Update or Remove apps, iPhone 4, iOS 7

iPhone 4, 16 GB, running iOS 7.1.2, not jail broken, iTunes 11.4, Mac OS 10.6.8. I always sync & update via iTunes & USB cable. Lately when I sync iPhone to computer, and update apps, for some reason, available space changes radically- one minute it will say I am more than 1 GB over, then later will say hundreds of MB free. I sync every few days to update apps and back up phone. Most numbers seem normal, but Documents & Data are about 1.5 GB, Other 1.38- not sure if those are reasonable?
Last night, tried to backup/update as usual, but it showed I was over again, so I deselect a music playlist to make space. I also deleted a few apps, which actually showed I had less space after doing that. I then readded playlist. Phone said it had only 60 MB free space available. I decided to free some space - I looked closely at apps on phone- a few said waiting, and were grayed out. When I looked at those apps on iTunes, it showed that they need to be updated (no option to Remove or Install), so I manually clicked upgrade on those apps, and did another sync. They still said Update, so I decided to try to remove them from the phone. But, I can’t from iTunes, as there are only Update buttons, and I can’t on the phone- holding apps for a while allows me to see small x on all other apps (except of course stock Apple ones) but not the “waiting ones.” I am assuming the issue is that they are newer versions of apps that won’t run on my iPhone under iOS 7, so I just want to delete them. I believe they are all free apps, things like WordPress, AccuWeather, BigMagnify free, American Airlines…
I tried several restarts, a few hard restarts, relaunching iTunes, but am trying to avoid resetting all settings. Any other suggestions how to remove the apps from the phone once and for all?

Today, when syncing/backing up, I got pop up in iTunes "The app "BigMagnify" was not installed on the iPhone…because the app could not be found." Which is fine, except the app is sitting on my phone, saying "waiting," taking up space while remaining useless and unremovable. Should I try deleting it from Mobile Applications on the computer? Also, some of the apps that I can't "update" do still work, while others still say waiting on the phone. And none of them can be removed from the phone.
Thanks.

Can't upgrade OR remove iTunes!

I've downloaded iTunes 7.0.2, the same way I've downloaded all the updates since, and when I went to run the installer the following message popped up.
http://i68.photobucket.com/albums/i17/ice_boxx/errormessage.png
I read through it, and added the "alternate path", after having found iTunes.msi, and that didn't work either. Another box popped up saying the following.
http://i68.photobucket.com/albums/i17/ice_boxx/errormessage2.png
So I went to the Support page and looked at the installation trouble shooting guide, and proceeded to remove everything iTunes and Quicktime from my computer... But when I went to remove iTunes, the first message popped up again! So I can't even remove iTunes from my computer.
HELP!!

The installer tells me "The feature you are trying to use is on a network resource that is not available. I run diagnostic and it tells me that I am a administrator and Apple has access through the firewall. Then it tells me that it can't find itunes.msi, I point the installer to it. Then it tells me the the itunes,msi I have is not a valid installation package.
With that one, let's try the following procedure.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?

Can't Update or Delete Itunes 10.1.0.54

For some reason I can't update Itunes 10.1.0.54 to the latest version. I get an error that says:
   Could not open key:
   HKEY_LOCAL_MACHINE\Software\Classes\.mpg\OpenWithProgIds
   Verify that you have sufficient access to that key, or contact your support personnel
I get the same error if I try to uninstall Itunes. I have seen some similar posts here but none of them seem to help. I'm gathering that there is a registry error but I'm not sure of what I'm supposed to look for. I've used regedit to navigate to:
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.mpg\OpenWithProgIds
Now I'm not sure what I'm looking for. It looks like I have full permission for the key. There are 2 entries. The first is named (Default) which is of type REG_SZ with Data of (value not set). The second is named QuickTime.mpg of type REG_NONE and Data of (zero-length binary value). If anyone has a clue what to do I would be very appreciative. Thanks in advance.

That is weird.
I think we'd better try to get the malware possibilities off the table with this one now. (Unusually old-fashioned sorts of errors associated with other weirdnesses get me a bit worried about that sort of thing.)
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.

Can't update ipod in itunes

My ipod doesn't update in itunes. When i try updating it, the message "Songs on the ipod (said ipod) cannot be updated because all of the playlists selected for updating no longer exist". When i try to manually manage the songs on my ipod, i put the entire library (it fits) onto the ipod, but the ipod erases itself. I have the latest version of itunes and ipod updater.
Dell dimension 4700C Windows XP

Now I have the most recent version of itunes, and I still can't update my ipod, and when I try manually managing the songs in itunes, i i have to drag the whole library over to the ipod icon. It looks like its actually doing something for a second, but after a little while all the songs just disappear from the ipod (not in itunes)

IT WONT ALLOW ME TO INSTALL, UPDATE, OR REMOVE ITUNES 9.0.1.8

It keeps telling me to find an alternate path, or it will say to verify the resource. it opens sometimes, an sometimes it says that its not installed, it seems as if my itunes is neither installed or uninstalled, ha jus my luck it must be stuck in some computer limbo.

This kind of thing is often fixed by using the Microsoft Installer cleanup utility.
Here is a full method for cleanup, removal, and reinstall of iTunes:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Save the files on your PC.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes

Can't update or remove iTunes

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