Can't 'update' or 'restore'...please help!

It's currently in disk mode and keeps reving up and then clicking like it's trying but won't work. Its currently connected to the power supply and nearly fully charged but has the 'do not disconnect' sign on it and when i try to restore the updater jst freezes.. whats wrong?!? please help..

Alana:
With your iPod connected to a USB port:
(1) Go the Start menu and open Control Panel
(2) Open Administrative Tools
(3) Open Computer Management
(4) Open Disk Management (may take several minutes to open)
(5) In the top half of the window that opens, find the drive that is either labeled as holding your iPod or has about the same number of Gigabyte space as your iPod.
(6) Right-click on that iPod drive
(7) Choose Format-->Fat32 and click on the box for "Perform a Quick Format." The quick format may take a few minutes.
You should be able to start afresh from there. NB this will wipe your iPod clean.

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