Can't update payment

Can't update anything for app , payment got problem for update . More than 6 month for this problem pls help

Hello kenlee936,
Thanks for the question. I understand that you are experiencing issues with the billing information on your iTunes Store account. Sometimes if the iTunes Store does not have the most up-to-date information, your payment may be declined:
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
via iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.
via iTunes Store & Mac App Store: About payment card authorization holds
http://support.apple.com/kb/HT3702
You can also learn about choosing “None” as a payment option:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/TS5366
Thanks,
Matt M.

Similar Messages

Can not update payment details

I've been a CC subscriber since it began and last month funds were not in my account for the monthly subscription. Since then I have had an email to ask me to update my payment details. I know I probably shouldn't of done but I've waited until the last minute to do this. I have two days to make a payment so decided to update my details. I went to My Account - Plan Information - Update Payment info. I was asked for my password which I entered then proceeded to enter my payment details which are the same as previously. Then when you press save, nothing. Nothing happens. A message is at the top of page saying -
We are still processing your payment. Please check back in a few minutes or contact Customer Support.
After I waited for an age, I checked back and the payment information hasn't changed. It has my card number checked out except the last 4 digits. My name isn't there and it says Amsterdam as my city which it isn't. I must of filled in the information 10 or more times and it doesn't change.
I've tried Customer Services- chat and spoke to someone who said I will receive a call back. Still no call back after 3 hours when I was told 10-15 mins.
Any ideas what's going on? Is there any customer support I can contact directly?

Change Payment Information
Settings>iTunes and App Stores>Apple ID>View Apple ID>Sign-in>Payment Information

I can't update payment info

This is the second time I ask you about this question. The last time I ask this question on the phone.
Why I can't see the "edit Payment Info" in my Adobe Creative Cloud account?
My credit card has problem and I want to update it to the new one. But the menu on the setting screen still gone.
My adobe account will be cancel my membership in 2 days and I can't do anything for now.
Please call me back +66850354544 or give me a email that I can contact you

Hi Jirawat Harnsiriwatanakit,
You can contact us regarding this issue following the below mentioned link -
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that helps
Thanks
Garima

Can't update payment info for CC

My Credit Card expiration date needs to be updated ASAP! It will be rejected on Mon. Aug 5th when Adobe tries to bill it again.
Each time I log in to "Manage Your Account" at https://creative.adobe.com/account/plans I get the dreaded Error Message, "We're sorry, something seems to be wrong on our end. Please try again later."
It's been like this for a long time. What should I do?
Nancy O.

I'm having the same problem with no luck.
They bill me 3 times from abril to June but since July I receive an email said that the can't charge my credit card, I check my statement and there is no trouble, enough credit is available to make my payment. Trying to update the credit card information to see if the recurring payment resume with no luck at all and receiving the same message
"We're sorry, something seems to be wrong on our end. Please try again later."
Gabo

Can't update payment information

Hi, i'm having issues with the payment of my CC subscription, but the information are correct.
What can i do? I tried to update it but everytime there is a "server error".

Hi,
any update on this?
Adobe are still debiting my previous credit card despite my changing it in the portal about 3 months ago.
I've just had a call from the Call Centre to change card details manually but both cards were declined - apparently because of a bank block against the merchant MACROMED5 because of the recent security breach.
The support guy suggested calling my bank to pre-warn them of an incoming transaction but very dubious.. Banks just don't work this way.
Seems to me that Adobe need to sort this out with the banks themselves.
My next step is to close the account / subsciption as I don't want the money coming out of the previous card any more as I have swapped banks and could easily get a bank charge.

Can't update payment credit card expiration date

What a mess. I thought i loved Skype until a change was needed. I go to the settings for my subscription and go through the steps to add a new credit card (not sue why I can't just update the expiration date but...). It try's to verify the payment / card with the bank and I get a message that I can't access that page. I have tried Chrome, Firefox, Safari and IE. All the same. Searched for hours for answer or someone to call but zip.... help please or I will just let the **bleep** thing expire and sign up again.

I think you may need to contact customer support for clarifications and for further assistance. provide them as much relevant information possible, including the exact error message/notifications that is being display as such may help determine the possible problem and solution. https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Can't update payment information for CC license

We've been trying to update our payment information for our CC license for the past several weeks. Never works. Now our license appears to have been suspended. Please advise.

My office received a phone message from an Adobe representative yesterday that the issue with updating my account had been resolved, and that my creative cloud license should once again be active. However, all attempts to access my software still return the same repeating sequence of messages: (1) Renew your subscription: Try Again; (2) Thank You, your subscription is now active. Click continue; (3) Renew your subsciption; Try Again . . .
As usual, the software still fails to launch. Moreover, my account info indicates that the new payment information has still NOT been captured. In short, the license remains inactive, and I'm left with confusing misinformation from the service representative who contacted us yesterday.
As a longtime, loyal and enthusiastic user of Adobe products, I find it extraordinarily disappointing that this has been going on for over a month without satisfactory resolution. Now that my Creative Cloud license has been rendered inactive for the majority of a week, I am at a full work stoppage. We now have more than six major projects in default. While my immediate concerns focus on my organization's reputation, my department's productivity, and my own credibility as a communications professional, the issue is of course much larger for Adobe as well as myself. I cannot begin to express how poorly this reflects on Adobe. Without a rapid and satisfactory resolution to this issue, it is increasingly likely that my organization will be obliged to move to alternative products for our communications needs. I do not relish the thought of moving away from a suite of products that has served us well for many years. Needless to say, such an outcome will almost certainly inform any recommendations we make to our professional associates with similar communications needs.
Let me be clear, I am tolerant of the fact that the recent cyber-attack on Adobe has created technical problems. However, it also seems to me that the lack of meaningful customer service and technical assistance is only making a bad situation even worse.

TS3297 How can I update payment info?

I am trying to purchase a tv series pass using new Apple tv and tv monitor. It is requesting that I put payment info into my "Computer" which has already been done and in use for quite awhile and on a ,onthly basis. I don't understand how to do this. OK on computer. OK on ipad. Apple tv- not so much! Directions???

On your iPad tap Settings > iTunes & App Store then tap your Apple ID then tap View Apple ID then tap Payment Information.
Select your payment type then tap Done.
Now restart your iPhone.

Can't update payment info

I was just recommended by @SkypeSupport to reach out since I've had a blocked account for years. I'm pretty frustrated since I've reached out to your customer service countless times and have always been looped back to a dead end.I launched my account back when I lived in Belgium with a card I have no idea anymore what the digits were ... since 2008 I'm in Miami and simply want to add my new card info but I cant do that without providing the card I last used. I do not have this info and therefore have never been allowed to add a new card. I dont understand if I want to pay for your services how there can't be a solution?

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

When trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?

when trying to update apps i keep getting billing method incorrect(this is on iphone 4s) i hsve tried this store,apple id,view id,payment info but does not offer me the none option,i can npt update my phone any ideas anybody please?

If you dont have none option then you must own itunes some money. So you have to enter the payment like a itunes giftcard. you can contact itunes by email by going to expresslane.apple.com

My phone is telling me there is a billing problem with a precious purchase and won't let me download or update anything even though the apps in trying to download are free and updates are free. And I only have one card so I can't update my payment info

My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?

Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?

How can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?

You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552

HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

How can I update my App Store payment details

How can I update my App Store payment details

On your iPad you can tap on your id in Settings > iTunes & App Store and then tap on 'View Apple ID' on the popup and log into your account - that should give you a payments link on your account's page. Or you can do it via your computer's iTunes by logging into your account by going into the Store > View Account menu option, and on your account's details page there should also be a payment link.
Changing payment info : http://support.apple.com/kb/HT1918

Can't update or download apps. Says payment method declined.

Can't update or download apps. Saying payment method declined.

Go to http://www.apple.com/emea/support/itunes/contact.html to get help from the iTunes support staff who have access to your account information.

Can't update payment

Similar Messages

Maybe you are looking for