Can't update preinstalled iphoto and imovie

Just bought a brand new macbook pro and it came with updates for iphoto and iMovie, I've tried updating them but a message appears saying I need to log in the account I used to purchased them. I tried accepting them but dont know how, also I downloaded mountain lion and made research but nothing I do works. Help?

This is the Mac Pro Forum
You want the
MacBook Pro Forum
https://discussions.apple.com/community/notebooks/macbook_pro
https://discussions.apple.com/community/mac_os
http://www.apple.com/support/macbookpro

Similar Messages

  • Can't update preinstalled iPhoto and iMovie Apps.

    Hi,
    Finally converted to Mac for the first time upon receiving a shiny new Macbook Pro yesterday morning, however I have encountered a slightly annoying problem already.
    I have notifications in the App store to say that iPhoto and iMovie need updating. These came preinstalled on my new MBP. When I try to update however, I get an error message asking me to sign up to the account from which I purchased them.
    I did look on this forum and saw that this is a common-ish problem, and that usually a fix can be found in instances where these Apps are pre-installed by going into the purchases tab on the App store and 'accepting' the iLife Apps. However, when I click that tab I'm told I haven't yet purchased anything. When I go into System Pref. and Users, my admin account is linked to my Apple ID there, so I can't see why the preinstalled Apps are not showing up on my purchase record so can 'accept' them and thus update.
    As I'm new to Mac I just thought I'd post here in case I'm missing something pretty basic that would solve this issue, if not I'll get in touch with Apple.

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Since you are new to Apple, have you ever actually established an iTunes/Mac App Store account with this Apple ID and/or made a purchase with it?

  • Can't update my iPhoto and iMovie! Always pop up a window says "you have updates available for other accounts; To update this application, sign in to the account you used to purchase it."

    Ive tried everything suggested in other discussions...im hopeless!!!! where can i email apple to ask for help!!!!! please!!!!!! their hotlines back in manila doesnt work too!!!!

    thanks ...but my apple ID is ok...i justcan't update my iMovie garageband and iphoto...asking me to enter my apple ID which i only have one and the one i used when i bought my mac brand-new (so no other appleID) tried doing what people in discussion suggested... even erased my garageband to try and reinstall it..now i have to pay for it!!! i badly need to update my iPhoto and iMovie as i have some projects

  • HT1338 Can't update my iPhoto and iMovie! Always pop up a window says "you have updates available for other accounts; To update this application, sign in to the account you used to purchase it."

    How could I update my apps with my only apple account?

    I had this issue too after installing Mountain Lion (like others in the thread, I also just have one account/ID). The Spotlight fix didn't work. I ended up uninstalling iPhoto and iMovie and purchasing them from the App Store, hoping I'd be able to claim a refund later. It got rid of the update messages fine, but it's harder than I expected to find somewhere to ask for a refund. I can't enter a Taiwan number to call on the support site.
    This is my first Mac - what with this and the ML battery bug, things aren't going as smoothly as I expected.

  • I changed my Apple ID, and i forgot the old one, and i created a new one, and when i tried to update my purchased items, and i cannot update my iphoto and imovie and garageBand, even i try to re purchase it, what can i do?

    I changed my Apple ID, and i forgot the old one, and i created a new one, and when i tried to update my purchased items, and i cannot update my iphoto and imovie and garageBand, even i try to re purchase it, what can i do?

    This is the iphone support forum. please ensure you post in the correct location

  • Available updates for iphoto and imovie on apple store.

    My apple informs me that I have available updates for iphoto and imovie, however when I try to update them I receive a message that i can't do this because I do not have the major version. How to proceed?

    Welcome to Apple Support Communities
    Open Finder and go to the folder where these applications are. Then, move them to Applications folder. Finally, open the App Store and update them to the most recent version. If it doesn't work, see if they are hidden, and if they are hidden, unhide them > http://support.apple.com/kb/ht4928

  • Hi, i have a macbook pro and i want to update my iPhoto and iMovie will i be charged for the update and if i will how do i know if the update is free or I'm paying for it please help

    Hi, i have a macbook pro and i want to update my iPhoto and iMovie will i be charged for the update and if i will how do i know if the update is free or I'm paying for it please help

    Thank you soo much

  • HT4710 Updates for iPhoto and iMovie in the Mac App Store

    Hi,
    I recently bought a new computer running Lion. When I started using the computer, I opened the Mac App Store and signed in with my Apple ID (the same one I've always used for buying apps from there, music from the iTunes store, and apps for my iPhone). I am able to easily access and download my old purchased apps to my new computer without a problem. However, in the updates section it shows updates available for both iPhoto and iMovie, but when I go to update them I get this message, "To update this application, sign in to the account you used to purchase it." iPhoto and iMovie came on the new computer, and the only Apple ID account that I have ever used is the one that I am currently signed in under. Does anyone have any idea how I can get these updates, or at the very minimum, get rid of them so that they do not show up anymore (frankly, I find the red circle very annoying, and I don't really use either of these apps so I'm not too concerned about them).
    Thanks!
    Sorry, I found a few other questions about this same thing after posting, so I'll try those solutions.

    Open iTunes on the new Mac, sign into your account and view your account information. There is a section for Purchase History where you can view the invoices for everything that you have ever bought from the iTunes stores and the Mac App Store.

  • In OSX 10.8, can I use the same apple id to get updates for iPhoto and iMovie?

    Hi, so there are several sites that I work at that have multiple OSX 10.8 devices. I was wondering if there was a way that I can use the same apple ID to update iPhoto or iMovie? Apparently its needed for updates now. Alternatively, is there a way that I can do basic updates with out putting in an apple ID? A few dozen is no problem, but there are more than that which need to be updated. And frankly, its becoming a pain.

    You may only do that on machines you own. Other users must have their own Apple IDs and purchase the software for themselves. If these are enterprises, then contact Apple. They have special programs for enterprise purchasing.

  • No updates on iPhoto and iMovie, says they were purchased on another account; I only have the one.

    I just received my new MacBook Pro 13, and while updating software and installing Office and Acrobat, found that I could not update iMove or iPhoto, because they were purchased under a different account.  I've only ever had one apple ID, and iMovie and iPhoto were, of course, preloaded.  How can I update these two apps?
    Jay

    I just received my new MacBook Pro 13
    With a new Mac, you must first sign into your Mac App Store account and go to the Purchases pane and accept the preinstalled iLife suite of apps as part of the initial setup. Only after you have taken that step can you update those apps.

  • Software update in mountain lion offers updates for iPhoto and iMovie that will not install

    Updated my iMac 2011 to Mountain Lion. Software Update now operates through the App Store. Third Party apps are OK but Apple's native Mac apps eg iPhoto, iMovie offer updates for installation that do not install.
    Get this error eg for iMovie but similar for iPhoto and maybe others:
    "We could not complete your update.  iMovie is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
    If you do as suggested, it reloads App Store software update and goes round again...
    If I go to "Check for updates" in the iMovie menu it tells me it's the current version.
    "This version of iMovie (9.0.8) is the current version."
    The badge showing the count of apps requrining an update is also wrong.

    Hi, just wondering, were any of Apple's Apps moved from there default location?

  • HT1338 I've been trying to update my iphoto and Imovie for months and it keeps telling my to sign in to the account you purchase it with? It came with my mac computer. I log with my Apple ID and nothing happens but the same message?

    I've been trying to update my Iphoto, Imovie and my Moutain Lion software to 10.8 for months. I keep getting a message to log into you account you purchase it with. THe software came with my computer therefore where do I go from here bc it will not update?

    Use the Support link on the App Store. http://www.apple.com/support/mac/app-store/
    As cbs20 alludes, if you didn't buy it new, those apps are registered with the previous owner. If you are the original owner, the support people should be able to help.

  • Can't update iPhoto and iMovie.

    I recently purchased a Macbook Pro Retina, and once everything was set up, the Mac App store tells me I have updates for iPhoto and iMovie. However, when I tried updating them, I get the follwong message: You have updates available for other accounts. To update this application, sign in to the account you used to purchase it.
    I only have one iTunes account for the past several years, and I just bought this laptop. Anyone have any solutions?

    Might be pirated apps...
    Try the suggetion here >  “You have updates available for other accounts” bug
    If that doesn't help, report the issue to Apple using the email form here >  Mac App Store - Contact Support

  • I have a 2008 iMac. Can iPhoto and iMovie process 720p HD videos?

    I am shopping for a megazoom camera. They are mostly built for still photos, but also shoot HD videos.. in either 720p or 1080p formats. I have a 2008 iMac. I have not upgraded to Snow Leopard or a more recent version of iLIfe.
    Can my version of iPhoto and iMovie process either format of HD?
    A guy at the local Apple store said the video files have to be in AVCHD format, but I have found no info to back this up, so he is probably wrong. 
    A Canon online rep said 720p could be used, because my mac uses a 1080i format.  ??  Something about up-sourcing.
    I am eager to buy a camera, but want to be VERY sure I can use at least a 720p HD format.
    As I am a computer neophyte, please explain in layman's terms.
    Thanks very much!

    iMovie from '08 iMac.. which makes the iMovie # 7.0
    Thanks for the advice! I just found this: http://docs.info.apple.com/article.html?path=iMovie/7.0/en/15202.html.
    As far as I can tell it says 1080i will work with iMovie 7.0,  But I could be wrong.
    I think your advice on using 720p is excellent. The camera I am most inclined to buy at the moment is the Panasonic Lumix FZ-100. I think it has optional .. what do I call them.. resolutions? Possibility of shooting in either 720p or 1080i... or maybe not.
    A rather rude apple tech support guy I spoke with yesterday.. if I remember correctly, said 720p or 1080i or 1080p.. wouldn't matter.. for '08 imoive.. but this might not be correct. Besides being unpleasant, he didn't explain things very well..
    He also said it is best to find a camera that shoots in AVCHD, and that if I didn't find one, I would have to convert the video file to AVCHD.. I am wondering how to do that, and I am wondering if he is correct.
    You have a Canon.. I got an email from a Canon rep who says none of the Canon cameras shoots in AVCHD.. maybe this is not a problem? Do you have to convert your video files to AVCHD?
    And.. If I have been shooting in 1080i..or 1080p for that matter,  if I understand you correctly, I can process that video in 720p instead? I don't know if there is an option for this in iMovie '08 (which is version 7.. GRRRR.)
    This is all too @#$% complicated! I've been doing research for almost a week.. many hours a day.. trying to figure out what camera to buy, and whether or not it is compatible with my mac. I thought I had it figured out.. but maybe not..
    If I need to, I'll get the iLife '09.. but have been reading bad reviews of iLife '11, so probably won't get that one.
    Besides the Pan. Lumix, I am checking out the Canon SX20 and SX30.. both shoot in 720p.. I think..  If I can convert these to AVCHD easily (or if I don't have to convert them) maybe the Canons are a better choice.
    Lastly.. will these videos process with iPhoto? Mostly I just want to put videos on youtube without any fancy editing. I've been doing this with an older but excellent point and shoot Canon (that does not shoot videos in HD), and have had no problems uploading to youtube.
    Thanks VERY much for the help!

  • HT1338 Mac app store won't let me update iPhoto and iMovie.

    I'm trying to update iPhoto & iMovie, just got a new mac and when I go into the Mac App Store and click update on iPhoto and iMovie it says: "To update this application, sign in to the account you used to purchase it." .....both came pre-installed on my mac and I only have one apple ID, I don't have another one to sign into... please help?

    You should be able to go the Mac App Store, login with your Apple ID that you have set up and registered, and then since you just bought the iMac New you should find those two Apps to click on listed in the "Purchases" List that is associated with your Apple ID account.  You may or may not need to, for Free, redownload those two Apps from the Purchases List to trigger allowing Free Updates.  I'm not sure, not having done this that way.
    Hope this helps

Maybe you are looking for