Can't update software, Can't update software

Each time I try to update my Apple TV software I Get a message that the update can't be installed now. Try again later

I was having the same issue this morning but it is downloading now.

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Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?

Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description:          Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address:          10.5.7.196
Subnet Mask:          255.255.0.0
Default Gateway:          10.5.0.1
DHCP Enabled:          Yes
DHCP Server:          172.18.255.2
Lease Obtained:          Tue Apr 23 10:14:40 2013
Lease Expires:          Tue Apr 23 22:14:40 2013
DNS Servers:          121.97.59.7
                    121.97.59.2
                    121.97.59.3
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"

hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.

Problem with software update - now can't log on to administrator account

Hello -
I updated software yesterday and didn't pay attention to what was updating. I always just install the updates when they come up.
Now I can't login to my administrator account or change the password. I could log into another account, but iTunes won't stay open. It opens for about 10 seconds then closes.
So I'm assuming that the updates were a mac OSX update and an iTunes update.
Does anyone know why this is happening and how to fix?
Is there anyway to "undo" the most recent update?
Any help would be appreciated.
-jamendan

Hi jamendan, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates.
May even need to do an Archive and Install if you have room on the HD...
http://docs.info.apple.com/article.html?artnum=107120
I only use Software Update to see what is needed, then get them for real via...
http://www.apple.com/support/downloads/
That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.

When I click on a saved document or spreadsheet, I get this message You need a newer version of Numbers to open this document. When I go Software update, there is no update for pages or numbers. can't purchase or update?

when I click on a saved document or spreadsheet, I get this message 'You need a newer version of Numbers to open this document'. When I go Software update, there is no update for pages or numbers. can't purchase or update?
Trying re-purchasing. won't let me. says to check for updates?
any suggestions

It sounds to me as though you are attempting to open a Pages 09 document with the Pages 08 application. If you do have Pages 09 on your computer, it may be that for some reason an existing Pages 08 application is invoked accidentally.
Jerry

Can't update to IOS 5.1, says IOS 5.0.1 is the latest software, Can't update to IOS 5.1, says IOS 5.0.1 is the latest software

Since a few hours ago, IOS 5.1 has been released but on both my iPad and my iPhone, it still says that my software is up to date though I have IOS 5.0.1. Both my parents have been able to update, and most of my friends are updating right now. Any help?
I do not use itunes to update, I want to update directly from my iDevice as they are not synced to my computer and everything will be erased.

I don't know if this will be any help to you...we posted the same problem and while I'm searching for answers, I ended up here. Can't update either, says my 5.0.1 is up to date software (which obviously we know is not anymore).
Tried to turning off, reset settings, wait it out... nothing, nada... I hope some apple genius guy can help us here cuz personally, I would love to download the iPhoto and i'd like to update my iMovie and Pages which i currently can't cuz it needs 5.1.

HT202157 since latest ATV software update i can no longer do home sharing or air play

since latest ATV software update i can no longer do home share or air play

Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

After running Software update, I can no longer run, open, sync or use iTunes in any way. PLEASE what happened??

I was running the newest version of Snow Leopard, and after running Software update, I can no longer run, open, sync or use iTunes in any way. PLEASE what happened?
I really regret that I said "OK" to Software Update message... after Software Update of these updates on 7-26-11:
Migration Assistant Update for Mac
Mac OSX 10.6.8 Supplemental Update
Safari
iTunes
Remote Desktop Client Update
Now I get a message:
iTunes cannot be opened because of a problem
Check with developer to make sure iTunes works with this version of Mac OSX. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OSX.
Process:         iTunes [5092]
Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:      com.apple.iTunes
Version:         ??? (???)
Build Info:      iTunes-10315501~1
Code Type:       X86 (Native)
Parent Process: launchd [111]
Date/Time:       2011-07-26 12:08:18.568 -0500
OS Version:      Mac OS X 10.6.8 (10K540)
Report Version: 6
Interval Since Last Report:          504736 sec
Crashes Since Last Report:           20
Per-App Crashes Since Last Report:   13
Anonymous UUID:                      B8B5EE28-970A-4E79-949B-EA2DD6E6DAA2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: @loader_path/libgnsdk_musicid.1.8.2.dylib
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: image not found
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
Model: Macmini3,1, BootROM MM31.00AD.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.35f1
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS543216L9SA02, 149.05 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0704, 0x24100000 / 2
USB Device: Hub, 0x0424 (SMSC), 0x2507, 0x26400000 / 2
USB Device: iMic USB audio system, 0x077d, 0x07af, 0x26440000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2502, 0x26470000 / 3
USB Device: Deskjet D4300 series, 0x03f0 (Hewlett Packard), 0x1f04, 0x26471000 / 5
USB Device: GD-0608-U, 0x056a (WACOM Co., Ltd.), 0x0021, 0x04700000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 3
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x04300000 / 2
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0307, 0x04310000 / 6
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x04330000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000 / 5
FireWire Device: unknown_device, Unknown
FireWire Device: d2 DVDRW FW, LaCie, Up to 400 Mb/sec

Same thing happened to me and I get the same error message. These are the programs that don't work
mail
keynote
pages
all Office 2011 programs
safari

Error 1638 - iPhone software update server can not be contacted.

Hi,
I can't update my iPhone iOS to 4.3.3 with iTunes since a few months i still have the 4.3 version. I am using iTunes with an iMac with all software updated.
I am getting the error "iPhone software update server can not be contacted..."
I made a few research and tried the following fix:
http://support.apple.com/kb/TS1275 for error 1638 > 1004
http://support.apple.com/kb/TS3297 with no success (specifically the Blocked by configuration section - 2 Rebuild network information, the hosts file under /private/etc/hosts had no information that needed to be commented with #)
After all troubleshooting I re-installed iTunes with http://support.apple.com/kb/ht1224
And I am still getting the same error...
What can I do?
Thanks for your help

Same issue still with OS X Lion, last version of iTunes, can't update to iOS 4.3.5 or restore my iPhone 4. iPhone isn't Jailbrake. I am allways getting the error: "the iPhone "****" cannot be updated at this time because the iPhone software update server could not be contacted or is temporarily unavailable." (error 1638).
I'd like to update iOS or restore my iPhone if needed but this doesn't seem to work neither as the problem is related to the conenction to the server.
Can anyone help?

Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8 years, and no longer have password. Any ideas how I can re-access/recover that music?

Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8 years, and no longer have password. Any ideas how I can re-access/recover that music?

Apple ID FAQs > http://support.apple.com/kb/HT5622

I updated my phone with lastest software. I have lost over 500 pictures. Not all were deleted. Is there a way I can get them back? They are of my new grandson and I am very upset. Also, why is it that most each time I sign in I have to reset my pas

Lost pictures during software update. Can I get them back?
Also why do I have to reset my password almost each time I access my apps?

Whenever you connect iPhone in iTunes, it syncs and a backup is created. Check backup folder if you have that time-stamped file saved.

HT2500 After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???

After my last software update I can no longer access my mail. message displayed says "you have mail version 4.5 this cannot be used on Mac OS X Version 10.6.8 . How do I fix this???

See possible fixes here.
https://discussions.apple.com/message/19760703#19760703
https://discussions.apple.com/thread/4311280?tstart=0
https://discussions.apple.com/message/19710911#19710911
Some have reported success simply by reinstalling the update.
http://support.apple.com/kb/DL1586
Or download and apply, or reapply, the 10.6.8 Combo update first, then apply the Security Update again.
http://support.apple.com/kb/DL1399
I'd suggest starting with the simplest of these fixes, so look them over first.

Various Software Updates (Intel)" Can't be Installed (verification failed!)

This is essentially a repost of a problem unsolved, but with a new wrinkle:
When I first reported this two months ago, it was just happening on an Intel iMac. Now, someone else in the office just purchased a MacBook Pro, and from the SAME NETWORK, is have the exact same problem!
The process is to run Software Update. Select an update. Downloading begins. But when it gets to the end, Software Update reports:
The update "<whatever the update is named>" Can't be Installed
The digital signature for this package is incorrect. The package may have been tampered with or correupted since being signed by "Apple".
Tried this several times, same message.
So, in the case of the 10.4.8 update, I tried downloading the stand-alone installers (MacOSXUpd10.4.8Intel.dmg and then MacOSXUpd10-1.4.8Intel.dmg).
Both stand-alone packages downloaded, but got a "verification failed" message in the Safari DOWNLOADS window.
Plenty of hard disk space. Permissions Repaired.
I SUSPECT the problem has something to do with either 1) the NetGear router (which connects to the DSL modem) or the Airport Base Station (which connects to the physical network, which connects to the NetGear Router).
Both Macs (iMac & MacBook Pro) are connected via the AIrport base station.
I'm pretty sure I have a good network connection, because I am able to use Apple Remote Desktop to see into the network and connect to the iMac with no connection errors.
Any ideas from all you gurus out there?

I am having the same problems on my wifes iMac. Any large updates just won't come down. Someone had suggested memory problems, but I have done a full hardware check and all is cool. My G5 on the same network get's it's updates OK.
However, when I try to download the combined 10.4.8 update (149Mb) for my wife (via my machine) I still get a verification error! I don't know what to do next. The problems started with the 10.4.8 update, so maybe it's 10.4.7 related?

(Software Update) The update "QuickTime can't be saved.

I have gotten the following failure repeatedly on every attempt (about 5x) of QT 7.5 update. I have successfully used Software Update to get to OS X 10.5.4 but the QT 7.5 update has not succeeded.
The Software Update status window says' Downloading 1 item Expanding and verifying QuickTime...'
The error message is 'The update "QuickTime" can't be Saved. Software Update could not expand the package correctly.'
Based on the QT discussion board i am wondering if it is even a good idea to get this 7.5. However the iTunes 7.7 says that it requires QT 7.5. I am at iTunes 7.7 now. The reason is I read that I need to be on 10.5.4 OSX and iTunes 7.7 before downloading iPhone OS 2.0.
thanks

I was using Software Update, which is supposed to know the correct version. Once, I did try to get the Leopard version off the downloads web page and the disk failed to mount. After your reply I tried again from the downloads page and this time it worked.
So problem solved, but I have no clue why...I had just rebooted... but I had rebooted before without it helping. It seems random chance combined with enough reboots did the trick.
Thanks for your help.

All of sudden, I can't launch iTunes as I get a popup saying "iTunes requires Quicktime 7.5.5 or later". I only have 7.4 currently and the apple site doesn't show anywhere to download Quicktime upgrade. Software Update detects no reqd updates. Help pls??

all of sudden, I can't launch iTunes as I get a popup saying "iTunes requires Quicktime 7.5.5 or later". I only have 7.4 currently and the apple site doesn't show anywhere to download Quicktime upgrade. Software Update detects no reqd updates. Help pls??

Here's a link to the QuickTime for Leopard 7.7 installer:
http://support.apple.com/kb/DL761

Thin white line acroos the top of my screen after software update. Can NPRAM reset help to solve this or is it a permanent pixel problem?

Sudden thin white line acroos the top of my screen after software update. Can NPRAM reset help to solve or is it permanent pixel problem?

Try PRAM reset.
Reset PRAM: http://support.apple.com/kb/PH14222
Best.

When I request a software update, i am told my software is already up to date but I know it's not. how can I fix this?

when I request a software update, i am told my software is already up to date but I know it's not. how can I fix this?

The pre-2006 iMacs this forum covers cannot run any higher than OS10.5.8, and Apple pretty much stopped pushing out any updates for anything other than the current version.
If your iMac is a newer model (covered here: iMac (Intel) forum) you can run at least 10.6.8, available for purchase rather cheaply here:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and it's possible you can run higher depending on your iMac variant. So find your iMac variant, please do "About this Mac" from your Apple menu and, in the resulting window, click the "More Info" button to get this screen:
Please tell us the code name ans number for your computer in the line I've indicated with the red arrow. For an iMac, it will either be in the format, "PowerMacX,X" or "iMacX,X" depending on the age of your iMac. The trailing numbers where I put Xs will help us help you determine what exact variant you have and what upgrade options are available.
Also tell us how much RAM is installed. Newer OS versions often need more RAM that older iMacs shipped with.

Can't update software, Can't update software

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