Can't Update to 3.1 - iTunes cannot contact iPhone server
I cannot update my iPhone 3G to 3.1 because "iTunes could not contact. . .iPhone server because you are not connected to the internet". iTunes is version 9. For all other purposes I am "connected to the internet". I can contact and download from the iTunes store, I can surf using my browser,I just cannot get to the iPhone update because of this error! I have tried deleting and reinstalling iTunes, no help. The phone works fine.
When I plugged my iPhone 3G into my computer today and got the message about the 3.1 update, I just clicked on the update button... willy nilly. How silly!
I got a message on the computer that the upgrade could not be completed because of a problem; my iPhone had the iTunes icon with the usb symbol on its screen.
Clearly, I am not the only one to do this today!
So here's what I did:
I looked up some troubleshooting tips and realized that I had NOT upgraded to iTunes 9 FIRST.
So I did that, and when done, I plugged my phone back in to the computer. I had to go through the entire restore process, which first loads the software and prefs that the phone shipped with. Then I restored my most recent backup, which was, unfortunately, a few days old.
It took quite a while, but it seems to work fine now, though a little slow on a couple of UTube videos. That could just be the videos.
I have a call in to Apple because I need to find out how to download two apps I'd bought over the last 2 days that had not been backed up. (I thought iTunes would have automatically backed the phone up before upgrading, but apparently, it did not.)
If you had a similar situation (not first updating iTunes) I hope my experience helps you!
salspix
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do any of you guys know how to fix the: itunes cannot contact iphone software bc its not connected to internet
Did you already try these suggestions?
iOS: Troubleshooting Wi-Fi networks and connections -
Trying to update iPhone - iTunes cannot contact the server...
I updated the iTunes software to the newest version and I'm trying to update my 2g iPhone to the new version. When clicking the "update" button I get this error message:
iTunes could not contact to the iPhone update server because you are not connected to the Internet.
Make sure your Internet connection is active and try again.
Well... my internet connection certainly works. I'm writing this message with the same computer. I also tried disabling wireless connection and tried with lan connection but still the same error. iTunes is able to connect to its update server but the iPhone update hangs. What can I do? I hate this kind of invalid error messages! Come on Apple!Here is diagnostics:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D820
iTunes 7.7.0.43
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.0.33
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 3DB5169EBCE58EFB
Current user is an administrator.
The current local date and time is 2008-07-11 22:28:26.
iTunes is not running in safe mode.
Video Display Information
NVIDIA Quadro NVS 120M
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 3.0.1.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {6EA624CD-79BB-4835-B73D-28579D8849FB}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - SecuRemote Miniport
IP Address: 192.168.2.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Fri Jul 11 21:57:30 2008
Lease Expires: Tue Jul 15 21:57:30 2008
DNS Servers: 192.168.2.1
192.168.2.1
Adapter Name: {AA9E0DD4-09CB-45C3-B4C7-5CF9E6DE82E9}
Description: Broadcom NetXtreme 57xx Gigabit Controller - SecuRemote Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Fri Jul 11 21:52:15 2008
Lease Expires: Tue Jul 15 21:52:15 2008
DNS Servers:
Adapter Name: {3CD21523-492D-4F23-86B9-C63F5F71D12D}
Description: Bluetooth Personal Area Network from TOSHIBA - SecuRemote Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Tue Jul 15 21:52:15 2008
Lease Expires: Tue Jul 15 21:52:15 2008
DNS Servers:
Active Connection: (none)
Connected: No
Online: No
Using Modem: No
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-06-26 10:54:35.
** iPod/iPhone Connectivity Tests **
iPodService 7.7.0.43 is currently running.
iTunesHelper 7.7.0.43 is currently running.
Apple Mobile Device service 2.0.28.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
Meitin iPhone, iPhone running firmware version 1.1.4
Serial Number: 7R743QFFWH8 -
can't update new version of itunes due to error message saying invalid si
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
Having trouble updating to 11.1 on my iPhone 5 and I can't download any music from iTunes to my iPhone because it says I don't have 11.1? How can I update iTunes on iPhone?
You update iTunes on your computer to 11.1.
-
I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
My Mac OS X (10.5.8) what steps do I take to up grade? I have an iphone 5, and can't update my phone using itunes.
Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
but nobody knows for how long it will be available.
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard.
You should now see the App Store icon, and you now need to set up your account:
http://support.apple.com/kb/HT4479
To use iCloud you have to upgrade at least to Lion, but some functions are only available in Mountain Lion:
http://support.apple.com/kb/HT4759
You can also purchase the code to use to download Lion (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard), or you can purchase Mountain Lion from the App Store - if you can run that:
http://www.apple.com/osx/specs/ -
Can I downgrade the version of itunes on my iphone 5 so it works with my macbook which can't accommodate itunes 10.7?
From the Apple Store
Here is the US
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
UK
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
These are delivered by cd to you. Run the install then run Software upgrade that should update your iTunes as well -
I can not update my phone because itunes says i am not connected to the internet, but i am connected
I can not update my phone because itunes says i am not connected to the internet, but i am connected to the internet.
Download the last IOS you need and install it.
Download iOS 4.3.5 Links
iOS 4.3.5 download (iPad)
iOS 4.3.5 download (iPad 2) (WIFI)
iOS 4.3.5 download (iPad 2) (GSM)
iOS 4.3.5 download (iPhone 4) (GSM)
iOS 4.3.5 download(iPhone 3GS)
iOS 4.3.5 download (iPod touch 4th generation)
iOS 4.3.5 download (iPod touch 3rd generation)
Step 1: Download and install latest version of Apple iTunes
Step 2: Sync your iPhone with iTunes
Step 3: From iTunes sidebar, select your device (in devices section on sidebar)
Step 4: Press and hold Shift key (Windows) or Alt key (for Mac) and click on “Update”.
Step 5: Select the location of .ipsw file you want to restore or load on to iPhone
Step 6: That’s all from your end, now iTunes will perform some automated steps to complete the installation. Your iPhone will restart once the progress is complete.
Good luck !! -
I am now reconnected throught wi-fi... and I cannot seem to continue my upate... my iphone cannot be used as it indicates to connect to itunes... and itunes does not recognize my iphone!!!
Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any tips on how to solve this problem?
If doesn't work try use the instructions below BUT in BOTH folders, first in SourceList and after in the Media.
Start>Run put regedit and press Ok.
1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
2. Right click in Media folder, select Permissions from the menu.
3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button" -
i have updated to the latest itunes and my iphone software to version 5 but now it wont let me sync my custom made ringtones ??? help !! it says it can sync them but then it does not copy them from my itunes back onto my phone ?
I have the exact same issue. I havent found our what is causing it either. Multaple re-install attempts with no success. I have to use Windows Media Center to burn audio discs. Any other advice?
-
I am trying to update my iPad 1 to the 5.1 version so I hooked it up ajd I click update and it just says cannot find a server please check your network settings or try again later what should I do
See
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update.
Cheers, Tom -
Can not receive Mac mail -error Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct. Account name: "MacMail"
What are the correct mail account settings and more importantly the correct DNS settings
Thank you for any help you may be able to provide
Cheers
Chris (iMac i7)Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to http://appleid.apple.com then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0 -
I need help in resolving a problem that prevents me from accessing the iTunes store. Message reads " iTunes cannot contact the iTunes store" and also says that my laptop is no longer authorized to access my account. Help!
Go up to the top of your screen on iTunes and click on 'Store'. Then go down to 'Authorize This Computer'. That should cover part of it unless you've already authorized a bunch of other computers to use your account. If that's the case, you'll have to go to one of those computers and click the button just below it to 'deauthorize your account' from that computer. If you're not able to access the store, check your internet connection to make sure you are connected. Hope this helps.. good luck!
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