Can't update to iOS5 or 5.1 on ipod due to error (-43). How do I get beyond this?

I have been trying to update to iOS 5 since it was released and was excited about the new update released fixing the bugs, but I still can't get pass the backup stage. Keep getting an error (-43). Can anyone help, because Apple cannot. Delaying my iPad Christmas purchase as a result of these latest software glitches.

Thanks. I have done that. I'm not willing to risk losing things to upgrade. Guess I'm just frustrated that I can't upgrade to a "better" software. For the money we spend with Apple, they could at least make these upgrades easy and flawless. Still want an easy answer.

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HT1212 My device is disabled and I can't open/unlock it to trust the computer so I need to know how do I get around this problem please.

My device is disabled and I can't open/unlock it to trust the computer so I need to know how do I get around this problem please. I don't mind restoring it updating anything that will work

Follow the instructions in the support document that you linked to the forum with. See the section about not syncing. You will probably need to erase it in iCloud to be able to restore it as new. Remove the device from your iCloud account which will disable Find My iPhone.

I can not connect to I tunes because it is locked with a passcode. How do I get around this?

My IPod charges and turns on but all it does is show the connector with the an arrow pointing at Itunes.

Connect the iPod to your syncing computer and restore via iTunes. If iTunes asks for the passcode and you can't enter it, place the iPod in recovery mode and then restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restoreiPhone and iPod touch: Unable to update or restore

I can't update to iOS5

I keep getting message saying that iTunes can't update to iOS5 because applesoftwareupdate.msi cannot be found. I've tried extracting the files from iTunes setup using winRAR, but I'm still getting an error because the old applesoftwareupdate.msi cannot be uninstalled. I've even Tried using add/remove programs to remove it from my computer and then use the extracted file but it still can't be located. Previous threads have said to use Windows Startup Utility or something , but that is not available anymore. I am really frustrated and have had to use a different computer to connect my iPad to. My iPod is on the computer that won't update so my apps are not going to be able to be transferred to my iPad. HELP PLEASE!!

As for the file extracting, I meant to say that when I try to download the extracted applesoftwareupdate, it cannot be downloaded because the previous applesoftwareupdate cannot be located and uninstalled.

TS3274 How can i update to ios5 when settings doesnt show update software option

How can i update to ios5 or better when settings does not show software update option....and it wont update thru my pc itunes?

If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.

My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.
I want so set up itunes on my laptop and make sure that I get all of my old music and any music shared from my sons' itunes accounts. Do I have to set up itunes on my new laptop first and then use the same logins? Really concerned about losing any music, etc.

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

HT201068 In the Ap Store "Updates" window, it says that "Remote Desktop Client Update" was installed today. I never intentionally installed "Remote Desktop". How did it get there, Where is it on my computer, and How can I remove it? Thank You!

In the Ap Store "Updates" window, it says that "Remote Desktop Client Update" was installed today. I never intentionally installed "Remote Desktop". How did it get there, Where is it on my computer, and How can I remove it? Thank You!

I don't know if you have been there, but a very suspicious icon! (Like this one on a NSA satellite: http://b-i.forbesimg.com/kashmirhill/files/2013/12/Satellite-logo-for-spying.jpg) Yikes!
Are they after the French too?!? I thought we were allies?!? Wait a minute . . . I'm an American citizen with the Constitutional Right (which they vowed to uphold when they took their job!) of privacy!!!
What do you think of all this?
How did you find it in the OS?
Do I just trash it with "Secure Empty"?

Neither my iPad2 or iPodTouch4.1 will sync so I can't update. The sync just stops or says it is finished and then I still get the message that it will lose my apps. Suggestions.

Neither my iPad2 or iPodTouch4.1 will sync so I can't update. The sync just stops or says it is finished and then I still get the message that it will lose my apps. Suggestions?

That message means this the computer/iTunes library is not the one syncing computer/library for that iPod. You have two choices:
- Do the syncing/updating on the syncing computer/library.
- Make this computer/library the syncing computer/library
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

HT4623 I can't install updates as I do not have a four digit pass code. How do I get it?

I can't install updates as I do not have a four digit pass code. How do I get it?

Use the passcode you normally use to lock/unlock iPad.

I upgraded to an iPad2 and recently pulled out my old iPad 1to re-gift to a family member. I can't remember the password I originally set up - is there a way to get beyond this?

I upgraded to an iPad2 and recently pulled out my old iPad 1 to re-gift to a family member. I can't remember the password I originally set up - is there a way to get beyond this? Each time I try a different password (trying any that I thought I might have originally used) it times out the tablet for up to an hour before I can try again. Help?

You can restore the device. That is what you have to do if you forget the passcode. You don't have to worry about syncing to your own computer either since you don't want to restore your data - you want to wipe it clean. Read these articles for more instructions
iPad disabled -Wrong Passcode
http://support.apple.com/kb/ht1212
Updating or Restoring
http://support.apple.com/kb/HT1414
Sometimes you may not be able to bypass the passcode at all when you try to restore. You may need to restore by putting the iPad into recovery mode. I have heard from some users that they did not have to do this when they restore after forgetting the passcode - but just in case you need the information, this will help you with that procedure.
Unable to Update or Restore
http://support.apple.com/kb/ht1808

I'm trying to update my daughter's Ipad2 to the new IOS 8 and it's got stuck on the connect to ITunes display. We don't have a computer to connect it to and it's never been connected to one. How do I get past this?

I'm trying to update my daughter's Ipad2 to the new IOS 8 and it's got stuck on the connect to ITunes display. We don't have a computer to connect it to and it's never been connected to one. How do I get past this?

You can try a soft-reset of pressing and holding both the home and sleep buttons for 10 to 15 seconds so that it reboots, but you are likely to get the same screen. If it does then it will need to be connected to a computer's iTunes so that it can be reset back to factory defaults - do you have a friend with a computer with iTunes installed on it, or is there an Apple store nearby that you could try going to (if there is then preferably make a Genius Bar appointment at it, or don't go at a busy time) ?
Has she been backing up to the cloud ? If she has then she should be able to restore to that. If not then what she can redownload for free from the stores will show in the Purchased tabs in the store apps.

I just installed iOS5 on my Ipod Touch and there is a gray bubble when I try to choose an album or song, how do I get by this to make my choice?

I just installed iOS5 on my Ipod Touch and there is a gray bubble when I try to choose an album or song, how do I get by this to make my choice or how do I use the bubble?

Thanks, Stedman, that is helpful (I seem to be able to get past the "bubble" somewhat) but it is still there....I have, in the past, stroked across the music of choice and that was it...now the "bubble" with the choice name comes up and if I go all the way across I get a delete choice? Can you help with this also or where would I go to research changes (I see there are 200!!!) in this upgrade?

HT201210 I plugged my iphone 3g into my computer to update an app and I lost my address book and photos. How do I get them back. The "sync" deleted one year of information . HELP

I plugged my iphone 3g into my computer to update an app and I lost my address book and photos. How do I get them back. The "sync" deleted one year of information. I'm "technically challenged" ! HELP

Did you create these notes in the iPad notes App ... I assume?
This support article will explain how you can restore from a backup - which is what you have to do in order to have any chance of recovering your note.
How to backup and restore from a backup
http://support.apple.com/kb/HT1766
But you have to remember, that you will lose any of the notes that you have taken since the date of the last backup. If you synced your iPad last week, then you will lose a whole week of current notes - or whatever notes you have created since your last backup. When you restore from a backup - you restore everything in that backup onto the iPad - that was on the iPad on the time and date of the backup.
If you backup every day, then all of your notes should be recoverable from the backup - except for any notes that you took since you last backed up. There is no foolproof way to recover everything once you start taking more notes or creating new documents or whatever that you do in an app unless you are syncing those notes with iCloud and backing up all of the time or unless the app is set to sync with iCloud as you work on the files - like in Pages, Numbers or Keynote - Apple's iWorks apps.
If you decide to restore from an iTunes backup you should turn off at sync before you try restoring because iTunes will want to backup your iPad right away when you plug it in and you will lose your old or last backup.

HT1688 during a software update, i lost all my apps. restore did not bring them back, how do i get my apps back?

during a software update, i lost all my apps. restore did not bring them back, how do i get my apps back?

Your apps will only be where you put them. if you failed to put them on your computer beore updating, then they would certainly be gone.
You can redownload them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Recently I updated to Maverick -- I also updated Numbers, Pages and Keynote. NOW, I cannot open my pages documents. I get a message that I need a newer version of Pages. I have the newest version (5.2). How do I get around this to view my documents?

Recently I updated to Maverick -- I also updated Numbers, Pages and Keynote. NOW, I cannot open my pages documents. I get a message that I need a newer version of Pages. I have the newest version (5.2). How do I get around this to view my documents?

You have 2 versions of Pages on your Mac.
Pages 5.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed almost 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Peter

Can't update to iOS5 or 5.1 on ipod due to error (-43). How do I get beyond this?

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