Can't update to Nokia Belle

I'm using an N8.
I tried to update to Nokia Belle using Nokia Suite but the process always gets stuck during backing up the phone. It said that it cannot back up the phone and there was the black-and-yellow exclamation sign by the 'Messages' in the back up list. Can anyone help me please?
Solved!
Go to Solution.

Hi Lailajusoh,
What I can suggest for you is to manually backup your phone by opening Nokia Suite and following the instructions as posted on the attached screenshots from Screenshot1.jpg to Screenshot4.jpg and after backing up try to update your Nokia N8. Screenshot4.jpg will b posted in my next post right below this as nokia only limits to three attachments per post.
Ngwangwa - Six Million Ways To Die Choose One
Attachments:
Screenshot1.jpg ‏258 KB
Screenshot2.jpg ‏148 KB
Screenshot3.jpg ‏97 KB

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http://oi44.tinypic.com/2wef7si.jpg
Attachments:
nokia suit.png ‏21 KB

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