Can't update VZ iPhone 4 to iOS5

This is for my wife iphone on her own Windows 7 x32 system.
Verizon iPhone 4 running 4.2.8
Sync her phone, updated to iTunes 5, sync again, updated apps, sync again. I then choose to download the iOS 5 update only first.
I then tried to update the iPhone to iOS 5 about 5 times and each time it would get stuck on "iPhone backing up". Left it alone for about an hour and the progress bar was about 1%.
I once reset the phone and tried again nothing. Also moved the device to a different USB port and nothing.
So can't get the iPhone to update, any ideas?

I have the same problem, i´ve tried several times to update, was you iphone jailbreaken aswell?
Im searching and searching but no result.. please let me know if you solve it. I have a PC, also tried downgrading and install ios5 with redsn0w but then I only get the "no sim card found" problem. Mine is not unlocked by the carrier.
/F

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    I have the same problem, i´ve tried several times to update, was you iphone jailbreaken aswell?
    Im searching and searching but no result.. please let me know if you solve it. I have a PC, also tried downgrading and install ios5 with redsn0w but then I only get the "no sim card found" problem. Mine is not unlocked by the carrier.
    /F

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