Can't upgarde or remove iTunes nor QuickTime.

Hi,
I'm trying to upgrade my iTunes ver. 8; when trying to install the new version I get the following error message:
"The installation of QuickTime did not complete succefully. iTunes requires QuickTime."
I tried installing QT seperately (the version which doesn't include iTunes in it) but than I get a message saying:
"Upgrading QT requires the latest version of iTunes ... continue?" -- catch 22!?
and when I hit next it says that QT encountered errors.
Another thing I tried was uninstalling QT/iTunes using the add/remove program but in both cases got the same error message saying:
"Fatal error during in stallation".
I'm out of ideas... please help!
Thank you, S.

"Fatal error during in stallation".
Interesting ... I wonder if you've had some other program (other than QuickTime) drop old QuickTime componentry in unorthodox places on the PC? That can be associated with "Fatal error" messages with uninstalling QuickTime. (Your other symptoms don't look so familiar in the context of that sort of problem ... but the symptoms for that type of issue are in a near-constant state of flux.)
Let's go looking to see if that type of problem might be afoot.
You'll need to make sure you are set up to view hidden files and folders in XP.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.

Similar Messages

Itunes nor quicktime wont open on windows 7

my itunes nor quicktime wont open i uninstalled and installed itunes i tried disabling bonjour i added a new users i did a virus scan i am all out of ideas i need major help

Many thanks.
I think we'd better see if some other application (other than QuickTime itself) has dropped old QuickTime componentry in the system files on the PC. (If there's a version mismatch between the old componentry and the "QuickTime proper" componentry, that can create those error-message-free launch failures for both iTunes and the QuickTime Player.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Cannot install or remove itunes or quicktime from computer.

I'm trying to upgrade my iTunes and keep getting message that it resides is a network resource and is unavailable, then get message that
Quicktime.msi is invalid and I'm unable to locate a valid version on my system, Quicktime.msi does exist in the directory
I'm using for the installation. Attempts to remove iTunes or Quicktime using control panel and remove program results in
same error.
My iTunes is nonfunctional and has been since I first received this error.
I'd appreciate any assistance in resolving this as I'd really like to use iTunes.

your problem is with XP and your system and integrity of your drive.
never used XP
Run %TEMP% and delete everything there
do chkdsk
www.apple.com/support/itunes
not only uninstall but then after restart look and see if all the progams are realy gone
run ccleaner and include registry clean
microsoft cleanup utility was very useful with such problems

Cant start iTunes nor Quicktime

When i start iTunes or Quicktime, they won't open, i'm getting an error.
All worked fine, when i had my previous system on my last hard disk. I decided to buy a new WD 1TB harddisk. I did format and installed windows, but when trying to open the iTunes now (to sync music with my iphone) i'm getting an error, the same happens when trying to open quicktime player. Haven't got them working since I got the new WD HDD. Really need help with this!
I have windows XP service pack 3 installed, if it's necessary to point out. iTunes is ver 8.1.1.10 and Quicktime ver 7.60.92.0. If more information is needed to make it easier to solve the problem, then just ask.
I would be very grateful, if this problem get's a solution.
My english grammar might not be good for i am estonian.
iTunes error:
http://www.writech.pri.ee/ituneserror1.bmp
http://www.writech.pri.ee/ituneserror2.bmp
Quicktime error:
http://www.writech.pri.ee/quicktimeerror1.bmp
http://www.writech.pri.ee/quicktimeerror2.bmp

In addition to Pamela Gadsden's advice, BEX errors in quicktime can be due to the installation of incompatible codecs.
iTunes can not work if Quicktime does not.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with Quickitme.
The list of problem codecs may not be complete, suspect any recently installed codec or converter software.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Can't install or run itunes or quicktime in Windows

First, I own several Macs and one Windows machine. The problem is with the Windows machine (and yes I downloaded the Windows version, hehe).
I've actually been having hard drive trouble with this machine, so this is a fresh installation of the OS, which is Windows XP Pro x64, fully updated as of today. Due to all of my attempts at trouble shooting my hardware problems, I've reinstalled the OS several times, along with itunes and quicktime, and the installations all worked each time (minus the drive failure part, hehe), *except for this time*. Now that I'm using an apparently good drive, I can't get quicktime and itunes to work.
What they do is install, with or without error. If they install with an error, it's a -3 error, or something like that. They never run. I mean, I click on the icons, and all I get is an hourglass, and then nothing (sometimes I get a crash report that is meaningless to me, oh and one time I got an error about some file called run32.dll or something). I can't uninstall the software because whenever I try, it says it completed, but upon rebooting, the stupid quicktime icons are still there (although I think it manages to remove itunes but I'm not 100% sure). There is an uninstaller in the quicktime folder, but even it won't run.
I run Avast antivirus, but I have always been running this and it never caused problems before. I am a low risk when it comes to getting infected with stuff anyway, because I'm very careful when I use the internet (I don't think I've ever seen a piece of spyware before in my life, or a virus), I'm behind a NAT router that has all ports closed, and I've turned off certain network features on this machine that would normally make it highly insecure.
I've tried that Windows Installer Cleaner thing, but that didn't do anything.
I'm not having any trouble with any other piece of software.
Any suggestions? This isn't a huge issue for me, since I have other computers I can run itunes on, but it's really bugging me in a way because it was working fine literally just a couple of days ago. Now that I've reinstalled the OS yet again, though, it won't work.
Windows XP Pro x64

oh, i know what you mean ... we don't have your specific problem, but the noir household counts itself amongst the ranks of people who had their Outlook Express address books blown up by KB911567.
we've had mixed success with trying to convince Windows Update to stop reinstalling that beast. so we're also planning to implement the following strategy from the latest PCWorld's bugs and fixes column (it appears to be for standard XP, but fingers crossed it should work for x64 too):
Set Windows Update to automatically download patches, but to install them only when you say so. Open the Control panel, choose System, and then click the Automatic Updates tab. Select Download updates for me, but let me choose when to install them, and click OK.
then do custom installs of downloaded updates. then we can check to see if the beastly ones have somehow made their way back onto the list of updates that XP wants to install.
( ... there seem to have been a lot of Windows-update-related problems, lately ... but perhaps it's just that a bunch of them are hitting me where i live, so i'm noticing them more ... )
love, b

Can't upgrade OR remove iTunes!

I've downloaded iTunes 7.0.2, the same way I've downloaded all the updates since, and when I went to run the installer the following message popped up.
http://i68.photobucket.com/albums/i17/ice_boxx/errormessage.png
I read through it, and added the "alternate path", after having found iTunes.msi, and that didn't work either. Another box popped up saying the following.
http://i68.photobucket.com/albums/i17/ice_boxx/errormessage2.png
So I went to the Support page and looked at the installation trouble shooting guide, and proceeded to remove everything iTunes and Quicktime from my computer... But when I went to remove iTunes, the first message popped up again! So I can't even remove iTunes from my computer.
HELP!!

The installer tells me "The feature you are trying to use is on a network resource that is not available. I run diagnostic and it tells me that I am a administrator and Apple has access through the firewall. Then it tells me that it can't find itunes.msi, I point the installer to it. Then it tells me the the itunes,msi I have is not a valid installation package.
With that one, let's try the following procedure.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?

Can't update or remove iTunes

I've been trying to update iTunes for six months on my XP 32bit machine. I always get the same errors. The installer tells me "The feature you are trying to use is on a network resource that is not available. I run diagnostic and it tells me that I am a administrator and Apple has access through the firewall. Then it tells me that it can't find itunes.msi, I point the installer to it. Then it tells me the the itunes,msi I have is not a valid installation package. I have downloaded it many times, put it in different locations, but I can never get it to work. At least I can still use the older version.
I decided to remove iTunes, but I get the same answer as when I try to upgrade.
Help!

The installer tells me "The feature you are trying to use is on a network resource that is not available. I run diagnostic and it tells me that I am a administrator and Apple has access through the firewall. Then it tells me that it can't find itunes.msi, I point the installer to it. Then it tells me the the itunes,msi I have is not a valid installation package.
With that one, let's try the following procedure.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?

Niether iTunes nor Quicktime will start up?

I've been through **** with this installation. What happens, is:
I'll click the iTunes or Quicktime link, it says it's loading. It appears on the process list for about 3 seconds, then gos away. It doesn't flash the iTunes screen or anything.
Even if I go into program files and manually open them, nothing happens.
-I've tried uninstalling and reinstalling Itunes.
-I've tried disabling my firewall, then reinstalling.
-I've tried uninstalling K-lite Codec pack (even though i'd really like to have it >< )
-I've tried uninstalling the bonjour service/Apple updater/ect, reinstalling them, still fail.
Finally, I tried uninstalling Quicktime. I first tried Windows Uninstaller, it said "Fatal error with installation". Then, I tried an unistaller program named Tuneup, it gave me:
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755."
It says "Installer", but i was trying to unistall.
Anyways, I went through and downloaded Quicktime, then tried repairing. Didn't work, I still can't run the program nor can I unistall it. :/
I know quiet a bit about computers, this is probably the first time in a year that i've had to ask for help with something like this.. I'm pretty lost. x_x
Thanks for any help.

Okay i read through all those articles.
I used Filemon liek that guy suggested, and I get little to no errors. The only error i really got, was when i run filemon, a few of the Querys-
C:/Program Files/Quicktime/CLBCATQ.DLL was not found.
C:/Program Files/Quicktime/COMres.dll was not found.
C:/Program Files/Quicktime/xpsp2res.dll was not found.
But i think thats common? Even when i run Firefox i get a lot of not foudn errors. Could you check your quicktime directory and see if those files are there?
Anyways, the program seems to start up fine (from FileMon's point of view), it gos and gos until it gets to this step of the process:
WRITE C:/DOCUME~1/Admin/LOCALS~1/Temp/Quicktimepalyer
Which is also,
C:\Documents and Settings\Admin\Local Settings\Temp
It says the write is successful, but the program ends there.
When I install, there's just a whole bunch of "Directory does not exist" and "File Missing" errors through FileMon. But it's like that with any installation.
If there's permission settings on the Temp folder, I don't know how to check or how to change them @_@

Can't update or uninstall itunes or quicktime

Hi I'm using an old XP unit, and lately, I've not been able to update, uninstall, or reinstall itunes or quicktime. Any suggestions?

many thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't Install R7 of iTunes because QuickTime can't open the registry key

When I try to update iTunes to R7 I get the message "Cannot open key: HKEYLOCALMACHINE\Software\Classes\QuickTime.QuickTime\CLSID Verify sufficient access or contact your support personnel" I've tried deleting QuickTime and the key but nothing has worked. Now I can't use iTunes becasue QuickTime is not there. What to do?

Click on this link and scroll about half way down and look for the list of steps to grant permissions to the Quicktime registry keys.
http://discussions.apple.com/thread.jspa?threadID=688433&tstart=0

Itunes is asking me for thhe itunes64.msi file and i cant find it, i can't install the new itunes nor open the old one now. someone help me please?

im having problems installing the newer version of itunes, and removing the older one, im basically itunesless because it keeps on telling me i need the itunes64.msi files which i cant find on my laptop. please help

You are not addressing Apple here. We are all just users like yourself
lost/stolen
No app on the iOS device is required.
- If you previously turned on FIndMyiPod/iPhone/iPad on the iOS device in Settings>iCloud and wifi is on and connected or cellular data is on and connected for, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iOS device and have the device play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the device and report to police and carrier if iPhone or cellular iPad
- There is no way to prevent someone from restoring the erase (it erases it) using it unless you had iOS 7 or later on the device. With iOS 7 or later, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Removing itunes and quicktime shortcuts

I've upgraded to ver. 7 of itunes. Unfortunately I didn't read these posts first. I've found something that's not real important, but annoying. Everytime I move either the quicktime folder or itunes folder to a different start menu>programs folder, both apps install a new icon in the main start menu. No matter how many times I erase the shortcuts, the programs add new ones as soon as I try to load the program. I guess I'm no longer allowed to organize my own files....

perhaps try the workaround discussed by krydog:
krydog: Re: Start menu problem by apple design
if you'd like to submit feedback about the issue directly to Apple, here's a link through to the itunes application feedback form:
iTunes application feedback
and here's the QT one:
QuickTime Feedback

Can't Move or Remove iTunes 7 Start Menu Shortcuts

Once iTunes 7 is installed, it creates a set of program shortcuts in the "start menu > all programs" area. I often reogranize these shortcuts myself post-installation.
However, when I move or delete the iTunes 7 shortcuts from this area, the next time I start the iTunes program it runs the installation / configuration process again and restores all of the program shortcuts.
It does not care if I remove the desktop or quick launch shortcuts, but as soon as I change the start menu programs shortcuts it throws a fit and restores them.
Any fixes / explanations for this, or is it a legit bug?

This appears to be an intentional "feature" of iTunes 7.
See this thread for more...
http://discussions.apple.com/thread.jspa?messageID=3104458&#3104458

Iphone 3GS 6.1.6 can't do Backup (neither iTunes nor iCloud)! Please help!

Hi.
because I purchased a iPhone 6 I want to backup my loved 3GS for transferring data to the new one.
But if I try to backup via iTunes, after probably 10sec an error messages occures "iTunes couldn't backup iPhone xyz because an error occurs"
(sorry I don't know the exact words for the error message in English, the original German says "iTunes konnte keine Datensicherung des iPhones xyz durchführen, da ein Fehler aufgetreten ist")
There is NO error code or detailed information.
What I tried so far:
- update iTunes
- restart iPhone and Notebook
- delete Backup folder
- delete iTunesPrev
- run iTunes in administration mode and WinXP compatiblity mode
Nothing works....:(
I also tried so backup via iCloud. Also nothing! Without any error messages it stops.
Pleas help! I'm totally desperated about it...
Best regards,
hoodie13

I'm having a similar problem, where you able to resolve it? I cannot get a backup to complete. It seems to just timeout. I never do get any error messages, it just stops. It is not the cable, as I've tried several. I've also tried it over the wifi sync and to the cloud. No dice. There is plenty of storage on the cloud, 197 gb.
It's a 32 gb iphone 3gs on iOS 6.1.6
I'd like to get a good backup so I can restore it on a newer iphone.

Complete removal of iTunes and QuickTime

If I completely remove iTunes and QuickTime, will all the songs from my music library in iTunes be deleted too? Will they be there when I install iTunes again?
Windows XP Pro

Hi Mihail,
When you delete your installation files (like through Add or Remove Programs in Control Panel, or if you use the Windows Installer CleanUp Utility), your song files should be saved.
As long as you don't delete the folder called "iTunes Music" (which is inside another folder above that, called "iTunes"), then your songs will be fine.
By default, I believe iTunes saves its library in your My Documents/My Music folder, although it may be stored elsewhere. You can always go to the "Start" menu on your computer, and chose "Search" to search for your "itunes music" folder.
Regardless, the installation files/folders are separate from your iTunes library files, so they should be safe.
-Kylene

Can't upgarde or remove iTunes nor QuickTime.

Similar Messages

Maybe you are looking for