Can't upgrade an app

I have installed an app and it was successful. I later upgraded it successfully but now, can't open it? I was told to down load onto my computer as it was a large file, tried this twice, in support, I tried restarting my phone as instructed. The app appears on my apple page but i can't open on my phone still?

Noura-alb,
We've an article that can help restore your Mac's ability to connect to the App Store so that you may update your game successfully.
OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required"
http://support.apple.com/en-us/HT203811
Cheers,
Allen

Similar Messages

Can i help u? i had bought camfrog pro app by itunes...i see that app is upgrade now. but i can not upgrade that app...i can see this message "can not open by This id" i don't know why can not upgrade camfrog pro by my korea id? plz answer me

can i help u? i had bought camfrog pro app by itunes...i see that app is upgrade now. but i can not upgrade that app...i can see this message "can not open by This id" i don't know why can not upgrade camfrog pro by my korea id? plz answer me

To Update the App you have to Use the Same Apple ID it was Purchased with...

I changed my apple I.d and know I can't upgrade my apps

I changed my apple I.D and know I can't upgrade my apps

Apps are forever linked to the ID used to download then and can only be udpated with that ID. If this is a prolem for you you need to delete the apps you can't update with you rnew ID and download them again with you new ID or alternatively don't delete then and update thenm with you old ID

I can't upgrade an app on my macbook pro it says the connection to the internet has failed

Hello
I'm trying to upgrade a game in my macbook pro when I enter the app and says upgrade I click on it a msg shown said that the connection to the internet has
failed and I'm using safari and everything is good

Noura-alb,
We've an article that can help restore your Mac's ability to connect to the App Store so that you may update your game successfully.
OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required"
http://support.apple.com/en-us/HT203811
Cheers,
Allen

Can't upgrade my apps

I can't get the upgrades to my existing apps. I am logged in my account and I have already tried to log off and on again, but when I try to upgrade them, a window pops out asking to log in the app store, but with another email that I can't change, so that I'm forever without getting the new versions of the existing apps. How can I fix that?

At least one product from the App Store was installed while signed in with the other ID. You'll either have to sign in with that ID to update it, or remove it and install while signed in with your ID. If you don't know which products are involved, see below.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
          File ▹ Find
from the menu bar. In the search window, select
          Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
          Other...
A sheet will drop down. In that sheet, select
          Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
5. Quit and relaunch the App Store. Test.
If you find these instructions confusing, ask for an alternative method.

Suddenly Can't Upgrade iPad Apps-Any suggestions?

My iPad 3 (new iPad) is now a year old and working perfectly with the exception of the fact that as of the past 48 hours I've been unable to update the 9 apps that I have waiting on queue. I simply get a blank black screen and since I have had no trouble updating my iPod during the same time period, I'm quite concerned about this to say the least. I've rebooted to no avail and I'm running the latest iOS upgrade as well. Any advice in this situation would be most sincerely appreciated.
Sam

I updated my iPad to iOS 8.0.2 now I can't up date any apps. I tried resetting the iPad, I tried reinstalling the apps nothing is working. All I see on the screen is that the app is "waiting" This has started when I updated my iPad. Any suggestions? When I reset the iPad the apps go back to normal but when I try to open them they go to updating and the problem starts all over again. help me please
Thanks
Angie

I just got an iPad3. I connected it to my PC. It syned everyone of the pictures in my picture folder that it could. Now I can't upgrade any apps or add any apps. How do I get my picture folders from my PC off the iPad?

I just got an iPad3. It synced with my PC where I have my iPhone synced. Trouble is that it synced years of pictures from my PC photo album. Now there isn't room for apps, updating apps, or other. How do I remove the pictures from my iPad? I want to update to software 6.0

Synced photos can't be deleted directly on the iPad, instead they are deleted by not including them in the next photo sync.
Connect and select your iPad on the left-hand side of your computer's iTunes, and on the right-hand side there should be a series of tabs, one of which should be Photos - if you select that tab you can then select which photo folders to sync to/remain on the iPad. There is a bit more info on this page.

I can't upgrade my apps I get a white screen and when I click on it nothing.

I need help with my upgrades they show a white page and won't upgrade. I have been able to before.

You are not alone. This is a problem that many users are experiencing now and have been seeing for days. Apple is working on the fix for this.
According to Fly150 in another discussion, this will work.
If you want to update the Apps while waiting for Apple to fix Updates:
1. Go to App Store
2. Select Purchased
3. Select All
4. Scroll down to find the Apps showing update
5. Select update on the Apps
This should update the Apps and get rid of the update count in App Store. Apple needs to fix this, because you cant fix it. It is a workaround only.
if nothing else works, update the apps in iTunes on your computer and sync them to the iPad.

Can't upgrade iWork apps

I just bought a new iMac with Pages, Keynote, iPhoto etc preloaded. I immediately upgraded to Yosemite. App Store recommended new upgrades for all of those Apps. But when I hit Upgrade I got a message saying "update Unavailable for this Apple iD". I only have one Apple iD but Idid buy the new iMac from the store by telephone. Could they somehow have associated a different iD to this iMac at the store? It is as though I am trying to use someone else's Pages App or something.
By the way, an Update for iTunes was offered and installed OK.

Have you tried downloading them from the Purchases page in App Store? It is quite possible that the vendor used their Apple ID to install the applications. Call and ask them.

Can't upgrade iPhone apps because store says they are "no longer available"

I checked for application updates for my iPhone in iTunes and a couple apps show up, but when I click "Download All Free Updates" iTunes gives an error: "the item you tried to buy is no longer available"
This makes no sense -- I tracked it down to two apps, "Feeds" and "SysMon" but here is what is weird. Both of those apps show new versions in the app store just by manually searching for them, there are clearly new versions in the store, and iTunes is telling me this, but I can't download them. Has anyone else seen this when trying to update applications?

Have you tried clicking the update buttons on each app separately? I have occasionally gotten some weird errors when using the "all available updates" button.

Hello, can anyone help me??? I can't upgrade my apps

iik kan geen upgrades doen van all mijn apps

but i dont want to synchronize my mobile with mackbook.. b cos i already synchronized my iphone 4 with another laptop.. if i synchronize with mack book again means my phone data ll all use to erase right?

HT3702 i can't upgrade my app store and mentions " i have problem with previous payments"

please help me.

Welcome to the user to User Technical Support Forum provided by Apple.
For your issue...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Upgrade our Apps 11.5.7 to R12 manually

Hi,
I have an idea to upgrade our Apps 11.5.7 to R12 in manually.
Here I am describing Method. Please suggest me I am Wright or wrong?
Current Configuration:
Apps Version 11.5.7
DB Version: 8.1.7
Single Node, Single Use rsetup
Up gradation Path
Apps Version R12
DB version 10gR2
Should be same Single node and single user setup
I want to upgrade my Apps manually and want to follow following steps:
Please suggest me can we upgrade our Apps to R12?
Method
·     First we will install R12 (Application and DB both) on the "existing box “.
·     Upgrade database. (Manually)
·     Backup entire (11.5.7) APPL_TOP, COMMN_TOP/HTM and COMMN_TOP/JAVA
·     Restore all Above file in new R12 Appl_TOP
·     And confiner tier R12 instance.
Anup

Bob,
Definitely, neither did i say that. There have been some major improvements, since base 12.0.0.So, better we go with 12.0.4 then to 12.0.6 instead of 12.0
I didn't say 11.5.8, i said i tried 11.5.8/11.5.10.2, which implies i tried both but neither worked out for me.It all depends on their env's. I had a SR with Support in fixing autoconfig, it was going front and back for a month and still could figure out what the issue was. Then i said forget it and went on to R12.0 directly. And later patched it to R12.0.6I do remember you did this upgrade, we had many emails discussing some issues with your upgrade, and you ended up with 11i --> 12.0 --> 12.0.4
Frankly, even support had doubts on this. When i raised an SR, stating i'm coming from 11.5.7, the first thing they would do say is : This path is not supported, then i had to point them to the R12.0 upgrade doc. There is no doubt at all when it comes to 12.0.4 as you need to be on 11.5.8 or above, it is clear.
I never said to stop at R12.0, R12.0.6 should be the final destination as of now. I pointed the OP to upgrade to 12.0.4 instead of 12.0 which I believe is the proper upgrade path based on experience with this upgrade.
I only meant to say *11.5.7 can be upgraded to R12.0 directly*
http://download.oracle.com/docs/cd/B34956_01/current/acrobat/r12upg11i.zip
That's right, and I do agree about this. But, I never referred to 12.0, so please try to read my replies again.
Regards,
Hussein

My iPhone 3S will not allow me to upgrade. I can't download any apps and when I connected my iPhone to iTunes and tried to upgrade it, it said it was already updated. On top of that, WiFi does not work with my iPhone. What do I do to fix this?

My dad got this iPhone for me a few months ago as a gift since I had a really awful phone before. The only thing is, I can't seem to upgrade it to the latest software without it telling me it's already updated to iOS 4 or something like that. (I would be able to give you the exact iOS version, but ever since connecting my iPhone to iTunes, my phone isn't responding so I can't check the settings or anything.) I can't download any apps (I get an error message saying the software on my phone is too old) and so I pretty much am extremely limited to what I can do on this phone. I'm very frustrated at this point and incredibly displeased with Apple's products.
If someone could please explain to me why this is happening and what I can do to fix it, I'd be extremely grateful.
Thanks.

What iPhone do you have? You can check in settings>>general>> about.
If you have a 3G you cannot update beyond iOS 4.2.1. The 3G is over 4 years old an was discontinued over 2 1/2 years ago. You need the latest ios to run the latest versions of some apps. If you have a 3GS you can update.
If your phone is not responding, reset it by pressing and holding down both the home button ad lock/ sleep button simultaneously until the Apple logo appears.

Can't upgrade or buy apps on itouch (invalid security code???)

Okay, so this has happened to me before, but it ususally meant that i didn't have any money on my account or i put my billing info in wrong. That isn't the case now. I have over 50 dollars in my account and have trippled checked all my billing info. I know I put the right security code in because I've been using the same card for the past 9 months. I can't upgrade any of my apps, buy the free ones, or buy music. I have no clue why it isn't working, and it's really starting to bug me. Any suggestions?
P.S. it also says there is a problem with my last purchase. At the time i guess i didn't have any money in my account, but I do now, so shouldn't it be working?????? Help

Have you looked here:
iTunes Store: My credit card's security code or zip code does not match my bank's records

Can't upgrade an app

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