Can't upgrade apps on my computer

I am trying to upgrade applications, specifically Safari and iPhoto, on my new iMac using Mountain Lion.  I have recently changed my original apple ID to my email address, the same as my new iCloud account.  Everything seems to work okay, except when I get a message that updates are available for my computer and I need to sign in in order to download them.  The window comes up with my old ID and won't allow me to change it to my new ID.  My new ID and password are recorded correctly on my Manage My Account page at apple.com and my new ID is shown at the top of the iTunes Store page.  Everything looks okay, except I can't authorize the upgrades.
What is the solution?
Thanks!
~~Margo

An Apple ID is tied to a specific account. Everything purchased under that ID is tied to that account and only that account. When you get a new Apple ID all the apps purchased under the old ID can only be updated if you log into the App Store with the old ID. Any new apps purchased under the new ID can only be updated using the new ID.
To get apps transferred over in your case can only be done by Apple. You will need to contact them for help:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

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