Can't Upgrade Firmware in Officejet 8000 Wireless Printer

I've been using this HP 8000 Officejet wirelss with a single usb connection without any issues at all. I set up a two computer wireless network with this printer also being wireless several days ago. No issues at all with the setup. The printer worked fine with test prints, etc. After several hours though I found the printer would loose connection as far as being able to print. It shows up as an avaialble printer, but will not print. A complete powerdown of the printer is necessary to get it working again. This would happen about every 2 to 3 hours. So I tried connecting the printer to the router with an ethernet cable. The problem is not as frequent now, but still happens. The firmware of this printer is 0842BR. There is a firmware upgrade for this particular printer which is supposed to fix issues with network connectivity plus a few other things. I cannot get this firmware upgrade to work with either Windows XP or Windows 7. In XP I get the error message: Firmware Download Utility has encountered a problem and needs to close. In Windows 7 if I just run the file, it extracts to about 47% and then just disappears. If I try to run it in compatibility mode, it says there is a problem with the file.
Can anyone please help me with getting the firmware upgraded, or does anyone have any suggesting on getting this printer to work reliabily on a network. I havee another Officejet Pro 8000 wireless at home on my home wireless network and it works perfectly. It has different firmware though. Thank you for your help!

I had similar problems trying to install the firmware from two different PC's running Windows 7-32-bit and Windows 7-64 bit.
I had an older system with a clean install of Windows XP SP3 that this Printer had never been connected to.
I downloaded and installed the latest "Basic" Printer Driver as well as the Firmware Upgrade to that PC.
I powered off the printer and disconnected and reconnected the AC power supply to assure a clean power up state.
I left the USB cable disconnected until the driver installation directed me to connect it.
I installed the "Basic" Driver for USB connectivity. I initially had connectvity problems trying to "talk to" the printer but switching to a different USB Cable solved that problem.
After all the above, the Firmware install went as described in the HP description.
The printer now reports the upgraded Firmware Version of "1006BR"
I hope my experience helps you with your firmware install.

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Hi @jwhite8150 , and welcome to the HP Forums!
I see you're having issues updating your firmware. I would like to help!
Before we start I have a request.
Press Setup on the front panel of the printer, and select Reports. In the reports menu select Print Status report. On that report, please let me know what firmware version is listed.
Thanks!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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This question was solved.
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HI,
THis looks like a issue with the printer itself as it indeed is a vertical mis. A cartridge issue would cause a horizontal issue. What you can tru is cleaning the carriage rod, the metal bar that you see in the printer, and carefully clean the transparant strip. Do this very carefully as its pretty delicate and if it breaks the unit is ready for trash.
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Can't Upgrade Firmware in Officejet 8000 Wireless Printer

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