Can't upgrade from Acrobat X Std to Acrobat X pro
Hello,
I have Acrobat X std I purchased and d/l without problem months ago. Today tried to upgrade from Acrobat X standard to Acrobat X Pro. All seemed well until I ran the installation after downloading the files using the download assistant. The installer window shows Acrobat X Standard in the top bar. It will only accept my old Acrobat X Standard serial number. It will not accept the new activation key or serial number. I have completely uninstalled Acrobat X, gone back to the download area under my orders, and re-downloaded the file. Same thing happens all over again. Of course no support or help on weekend and I leave on a trip tomorrow. Anyone have any ideas? Thanks in advance.
OK, I got it loaded. Not sure exactly, but I believe the tricks were to not use their automatic downloarder, delete it from my computer, to select the "overwrite" option when the manually downloaded installer found the previous files (which I had uninstalled, so not sure what the uninstaller left behind....) then of course once it ran, it prompted me for the Standard serial number, since that had been uninstalled. Once I put that in, it all seems to work. Sheesh.
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