Can't upgrade from CS5 to CS6

I have Adobe Photoshop CS5 and nedd to upgrade it to CS6. But after purchasing the upgrade and trying to install it - got the messege: "valid serial number but qualifying product can't be found on this computer"... I do have the qualyfiing product and the serial number I got when purchased the upgrade is the same as on my CS5 version. Could anyone help me to solve this???

Double-check whether you actually bought the correct upgrade version. For everything else contact support.
Mylenium

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