Can't upgrade from pdf converter to pro

I can't upgrade from the pdf converter to the pro...It gives me an error message and sends me here to support. How do I upgrade?
"Unable to complete request
To complete your upgrade, please contact customer support."

Hi briannej55212550,
I would surely assist you however i need you to confirm the name of product you are using.
Alternatively, you can directly contact our Customer Care executive using the following Link- Contact Customer Care
Regards,
Rahul

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I am trying to upgrade from Adobe PDF Pack to Acrobat Pro and I get an error message saying "Unable to complete request" and then a link to come here...

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I noticed you also have an ExportPDF subscription, which you really don't need now that you have Acrobat. Would you like me to cancel that for you as well?
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Sara

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I have a question concerning Upgrades:
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Hi Christian ,
I am not sure if you are eligible to upgrade from Adobe Acrobat 9 Pro for Windows to Adobe Acrobat IX Pro for Mac as this is an older version of Acrobat.
Refer this link to connect with the chat support team ,they will assist you further with the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
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Here are the system requirements:
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You should only get that message if you are attempting to install the same version of iPhoto that is already on your computer.
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Can I upgrade from Acrobat 11 Pro to DC Pro?

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Can I upgrade from mac OSX 10.6.8 to 10.8?

Same list as stedman1, but uses model numbers which is slightly more accurate.
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Mac Pro (Early 2008 or newer) model number 3,1 or higher
Xserve (Early 2009) model number 3,1 or higher
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Because you have a Core Duo model you are limited to Snow Leopard. You already have the maximum RAM for your model. All you need do is purchase the Snow Leopard DVD from Apple's Online Store - $29.00.
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Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
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Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

HT1338 Can I upgrade my Intel Xeon MAC PRO running OS X 10.4.11 to 10.5.8?

Can I upgrade my Intel Xeon MAC PRO running OS X 10.4.11 to 10.5.8?

Yes. You can actually upgrade it all the way to Lion should you so wish, although you would need to first purchase and install Snow Leopard 10.6.8.
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How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

Can't upgrade from pdf converter to pro

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