Can't upgrade from PDF pack to Pro

I am trying to upgrade from Adobe PDF Pack to Acrobat Pro and I get an error message saying "Unable to complete request" and then a link to come here...

Done! You'll see a credit of 8.66 for the canceled subscription, and a charge of 31.64 for the new one. You should be able to log on to your account at www.adobe.com and download Acrobat Pro.
I noticed you also have an ExportPDF subscription, which you really don't need now that you have Acrobat. Would you like me to cancel that for you as well?
Best,
Sara

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