Can't upgrade,previous owners ID? Trials also run out.

I can't upgrade GB because previous owners ID unknown also trials run out.

You can try to pull/erase this file:
/Macintosh HD/Library/Application Support/adoption.plist
Then reopen the app store, and go to the purchases tab.
If that doesn't work, then you may have to call Applecare.

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Just bought an ipad air second hand that is tied to another apple id and password. can't contact previous owner to delete it from their cloud. any way around this?

just bought an ipad air second hand that is tied to another apple id and password. can't contact previous owner to delete it from their cloud. any way around this?

You will not be able to activate iPad if you do not have the Apple ID and password of previous owner.
iCloud: Activation Lock

I can't remove previous owners email address from App Store so can't use - advice please!!

I can't remove previous owners email address from App Store so can't use - advice please!!

Settings/iTunes & App Stores. Tap the Apple ID. Tap Sign out. Then sign in with your Apple ID. However, if the phone still has Find my iPhone enabled with the previous owner's Apple ID then the phone will be useless to you until you get the previous owner to release Activation Lock on the phone.

Can I Upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

Can I upgrade to Acrobat XI Pro also from Acrobat 8 Pro Windows?

According to the product page for Acrobat Pro, no. The earlier version included for upgrade is version 9.
http://www.adobe.com/products/acrobatpro.html

HT1338 Can I upgrade my Intel Xeon MAC PRO running OS X 10.4.11 to 10.5.8?

Can I upgrade my Intel Xeon MAC PRO running OS X 10.4.11 to 10.5.8?

Yes. You can actually upgrade it all the way to Lion should you so wish, although you would need to first purchase and install Snow Leopard 10.6.8.
I would skip Leopard as it's more expensive and obsolete. You can purchase a Snow Leopard DVD at any Apple retailer - $29.00. You can update it by downloading Mac OS X 10.6.8 Update Combo v1.1. The use the App Store to purchase and download Lion should you choose to do so - $30.00.
I would consider expanding your RAM to at least 4 GBs or more especially if you decide to upgrade to Lion. Before upgrading see the following:
How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

I have CC 2014 but it says my trial has run out?

I have a copy of Adobe CC 2014. I am logged in correctly but it still says my trial has run out?

This Email does not have any CC registered to it, please try
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
They have important information.
Regards
Rajshree

I bought lightroom and need to register my student id, how do i do that, the trial has run out, i have the product code but not the serial number?

i bought lightroom and need to register my student id, how do i do that, the trial has run out, i have the product code but not the serial number?

If you purchased a package then there should have been instructions in the box on how to submit your academic credentials. If you purchased online from Adobe then you should have received instructions in an e-mail. But here is a link that might help you. There is a link under Step 2 that will take you to a place where you can enter the information, I think.
Adobe - Adobe Education Store : Proof of Academic Indentification

Can I move all my photo that I can see on iPhoto from my Mac hardrive and put them on an external hard drive and still be able to see them as thumbnails in iPhoto? Thanks! The reason, I need to know if I can do this is b/c I am running out of HD space!sp

can I move all my photo that I can see on iPhoto from my Mac hardrive and put them on an external hard drive and still be able to see them as thumbnails in iPhoto? Thanks! The reason, I need to know if I can do this is b/c I am running out of HD space!sp

Make sure the drive is formatted Mac OS Extended (Journaled)
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

What happens when trial period runs out?

My PSE9 included a 30-day trial for Lightroom3. I'm thinking about giving it a try but have a question: What happens to the new images I import into Lightroom's library after the 30-day trial period runs out, especially if I decide not to buy Lightroom?

The images will still be where you put them on your computer. Simply go to the folder.

Can't find previous owner of Ipad. come'n Apple you got to help us with this issue!.

Apple. are we gona get help to all of us who bought a second hand devices to bring'em to life? or what your plan is???

This is a user to user forum - you aren't talking to Apple here. However this question has unfortunately arisen frequently and the answer isn't a happy one: only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
If you unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple can neither unlock it nor trace him for you.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

How can I delete previous owners ID from iMac without original media?

Hi there,
Hope someone can help me as I'm relatively clueless!
We have purchased a 2nd hand iMac from Amazon and have been trying to download from the Mac App Store, we both have Apple IDs but when we are trying to download/purchase an app that was previously downloaded by the last owner it is only giving us the option to Accept and not purchase, after signing in it then gives us the error message that it has already been downloaded to the previous ID and if we want to download it we need to re-purchase it, which is fine.
So my question is how do we do this? we did not get any original media in the box so cannot factory reset and redownload.
Fingers crossed someone has the answer as I'm itching to get on and use the machine!!
Thank you in advance,
Vicky.

Hi Vicky ...
Since this is a 2nd hand iMac, you can reformat the drive by using Lion Recovery
That will delete all the personal data from the previous owner so you can start fresh from factory settings.
we did not get any original media in the box so cannot factory reset and redownload.
New Macs do not come with optical media.

Previous user of iPad had Find My iPhone so can't reset and can't contact previous owner

Previous user of iPad had Find My iPhone so can't reset and can't contact previous owner

Turn it in to the local authorities - most likely it is stolen. Activation Lock is a
security feature in iOS 7 and later. Only the person who initiated the Activation
Lock can remove it. There is no workaround for Activation Lock.
iCloud: Find My iPhone Activation Lock in iOS 7 & later
http://support.apple.com/kb/HT5818?viewlocale=en_US&locale=en_US
http://support.apple.com/kb/TS4515

CS6 trial has run out and has been activated.

I had to change the date on my computer for a moment this morning while editing a file for school. When I opened up Photoshop, a window popped up saying the trial period has run out on and this will be the last time the product will run before having to be registered. I changed the time afterwards and tried to open up Photoshop and the 'Continue Trial' button is faded out.
Is there something I can do or am I just stuck using CS5?

Hutzon wrote:
I had to change the date on my computer for a moment this morning while editing a file for school
Do yourself a favor: Don't change your computer's time or date to try to get away with things. It will just give you all kinds of trouble.
And yes, you've basically shut yourself out of trying Photoshop CS6 any longer.
-Noel

HT204370 Can I upgrade previously purchased movies to HD?

Can movies previously purchased in standard definition be upgraded to high definition?

Hello Owen,
This can be done by setting your preferences in iTunes to download 1080p videos in iTunes > Preferences > Store, then redownloading the content from your Purchased page.
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/HT3209
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
Allen

Can't get previous owners name of my Zire 31

After doing a hard reset I was able to get a piece of software off the handheld. His name kept coming up on the handheld so I went into palm desktop and removed all users. Only my name remains. I then did a sync and low and behold his name still comes up on the handheld. I then pressed the power button on the handheld while pressing the reset button, and now the darned thing will not shut off??? I am not computer illiterate, but this thing has me baffled.
Post relates to: Zire 31
Message Edited by emca1952 on 09-26-2008 10:18 PM
This question was solved.
View Solution.

Sounds like you did not do the Hard Reset correctly.
To perform a Hard Reset:
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
The device should now have no name associated with it. When you HotSync, it should ask you "Which User Name do you want to use, or Create?"
By any chance, did you simply "Rename" his user name to your name? This would put all his old data (and his HotSync name) back into your device.
WyreNut
Post relates to: Centro (AT&T)
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Can't upgrade,previous owners ID? Trials also run out.

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