Can't upgrade to CC from CS6 Academic version

Currently I am using CS6, which I bought as an academic package in Japan.
And I'm trying to upgrade from CS6 to CC, using complete discount plan since I have CS6.
I tried to upgrade but the serial number wasn't recognized. Is it because mine is academic version?

Fgweb what is the exact error message you are receiving?  What Creative Cloud applications are you attempting to install?  Do you have a Creative Cloud Membership?

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