Can't upgrade to new version of itunes

when i try to upgrade to new version of itunes, i receive an error, "can't find file, iTunes.msi. somewhere along the line this file was deleted. i can't even uninstall the program without this file!
help!

I have the same problem. I've even tried to uninstall iTunes but I get the same errormessage that it can't find iTunes.msi. Specifically it says it can't find iToons 8.0.0.35. I can't get updates for iTunes or my iPhone.
Is there any way to correct the problem? I'd like to uninstall it and reload it as long as I won't delete all of my music.

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Can not upgrade the new version of itunes!

I've been trying to update itunes since the update came out. It won't let me install! Keeps telling me there's a problem with my windows installer package. I've been using itunes on this computer for 3 years with no problem. Is there a way to get this to work?!

Hello, Welcome to discussions. Below are some helpful tips and resource links to better assist you.
*Make sure your Windows Updates are up to date. You can visit the Windows Update website below.
http://windowsupdate.microsoft.com/
*Backup your iTunes Content
Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
How to back up your media in iTunes
http://support.apple.com/kb/HT1382
*Removing Apple Software
Removing iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926?viewlocale=en_US

Running windows 7 64bit. since upgrading to newer versions of itunes,display is not right. window controls and side scroll are cut off. any ideas please.

i'm running Win 7 64 bit. since upgrading to newer versions of itunes,the display is wrong. window controls and side scroll bar are cut off. any help will be appreciated. I've set itunes compatibility setting to Win 7.

Hi @prdstudio3 ,
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Can't install a new version of iTunes

I upragded my iPod, but now I can't install a new version of iTunes. Always when I'm trying to install it, it says I should write somekind of iTunes.msi path. So what should I do?
And sorry about my bad english

msi problems can usually be fixed with the Microsoft Installer Cleanup utility.
Unfortunately the Microsoft Installer Cleanup utility has been with drawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife in the above search has a copy of version 3
Check for malware before installing it.
After installing, To run the program – All Programs>>Windows Install
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
Use the Cleanup Utility to remove any instances of the problem program, i.e. iTunes.
Then try installing itunes.

I can't download the new version of iTunes. Halfway through the installation a pop up window appears saying "There is a problem with this Windows installer package. A program run as a part of the set up did not finish as expected. Contact your support pe

I can't download the new version of iTunes. Halfway through the installation a pop up window appears saying, "There is a problem with this Windows installer package. A program run as a part of a set up did not finish as expected. Contact your support personnel or package vendor.

Got exact same problem, was told to delete all old apple, quick time and bonjoir from computer then it would work. I use a programme called malware bytes and this takes everthing out of your computer right down to the roots but unfortunately I still have same problem

Where can I download a new version of iTunes for my Mac?

Where can I download a newer version of iTunes for my PowerBook? Please help thank you!

Ummm I'm not really sure to be honest here,But let me give you some backround of what happened. Basically my sister took my iPod touch (3rd generation I believe it is) and restored and updated the condition of it and made it up to date. When I tried to plug it in my PowerBook the iTunes thing came up and it said "the iPod cannot be used because it requires iTunes version 10.6.3 or later" and yeah that's all I got for you.

Why can't I install newer version of iTunes on my Windows Vista Home Premium?

Hi!
Why can't I install newer version of iTunes on my Windows Vista Home Premium?
I states that I am missing essential files in order to install. It doesn't say which ones.
Tried to uninstall the old iTunes so now I'm caught without iTunes.
Any thoughts?
/tjolmes

Hey gallaleo3,
I would run through the recommended troubleshooting steps in the following article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Best,
Delgadoh

I can't install the new version of iTunes or delete the old version

i have a new iTiouch and can't load the new version of iTunes. it downloaded fine but said installation failed because the "older version of apple software update" or something like that. so, i uninstalled and deleted (or thought i did) all the itunes programs i could find and still get the same error message. i can download but can't install the 9.0.2 iTunes because for some reason it thinks i still have an old version of iTunes. How can i get rid of the old version? thought i got rid of it all. i did a search for all files relating to itunes and apple and deleted them but some how it still thinks i have an "old version". i need the new version installed so i can use my new itouch. HELP!

it downloaded fine but said installation failed because the "older version of apple software update" or something like that.
Download and install the Windows Installer CleanUp utility from Microsoft:
[Description of the Windows Installer CleanUp Utility|http://support.microsoft.com/kb/290301]
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appear in CleanUp, select any *Apple Software Update* entries and click "Remove".
Quit out of CleanUp, restart the PC, and try another iTunes install. Does it go through properly this time?

Anyone know why i cant upgrade to newer version of itunes , its coming with an error "ITUNES64.MSI FOLDER containing the installation package is missing ??

anyone know why i cant upgrade to newer version of itunes , its coming with an error "ITUNES64.MSI FOLDER containing the installation package is missing ??Ive tried unistalling previous version but same message comes up

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can we delete the new version of itunes i hate it

Can you delete the new version of itunes I hate it?

Kappy wrote:
How to go back to iTunes 10 | PCWorld
Unless I'm missing something that article doesn't really tell you how to do it in the detail you need to perform the action. It also omits essentials such as using your previous library so you can open the library.itl file which gets irreversibly updated once you open it with a newer version.

I can not dowload the new version of iTunes, it keeps telling me it timed out??

I can not download the new version of iTunes, it keeps telling me it timed out??

So what did you do to fix it?

Can't update the new version of Itunes

I need to download the new version of Itunes in order to sync my Iphone to my computer. My phone has the new iOS but my computer doesn't.
It says I have to download the new version, so I go to the Itunes website, click download, and try to run the file. The problem is that the file isn't properly downloading and just dissapears once I click it.
... Help?

Welcome to the Apple Support Communities
See if your computer is supported > http://support.apple.com/kb/sp575 Buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard Then, make a backup, insert the DVD and upgrade. Finally, go to  > Software Update and update to the latest version.
If your computer is compatible, you can use Mountain Lion. Open App Store and purchase Mountain Lion. Check if your programs are supported > http://www.roaringapps.com

Iphone wont work at all since upgrading to new version of itunes (10.2.1)

Ever since upgrading to the new version of itunes 10.2.1 my iphone will not work at all, it will not switch off and will not restore which itunes tells me is needed, cannot use phone at all, need help please.

I only have songs no other media. The specs for my Ipod say it should hold 7500 songs. This problem only started after upgrading to the newest version of iTunes 10.2.1.1

Loss of playlists on iPod Classic after upgrading to new version if iTunes

Everytime I've upgraded to a new version of iTunes, I lose all the playlists (songs,videos,etc) from my iPod Classic. I have to re-sync everytime and with a lot of songs it gets annoying and I don't want to upgrade to new versions. Does anyone have a suggestion? Thanks.

I've seen this once before and deleting the playlist and recreating it with a different name solved it.
Also... try using disk utility to burn a data CD to make sure that burning generally works. Daft I know, but there you go.

When upgrading to new version of itunes program won't open says MSCR80.dll is missing and to reinstall

when upgrading to newest version of itunes, it will not open due to MSVCR80.dll is missing. it says to reinstall which I did but program still will not open.

Hey there dstenn,
It sounds like you are unable to open iTunes after a recent update. I suggest the troubleshooting steps from the article named:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Can't upgrade to new version of itunes

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