Can't Upgrade XP / Can't Upgrade iTunes
My XP license is no good apparently, therefore I can't update XP on microsoft update, therefore, I can't get iTunes 7.6.1.9, and that means there are certain albums that I can't purchase from iTunes. I just want to upgrade iTunes, not pay $150 to update XP. Is there anything I can do?? Help!
unable to uninstall older version contact support
Doublechecking before proceeding. Which particular program is it saying that it can't remove? (Several different programs might be mentioned in this context: iTunes, Bonjour, Apple Software Update, etc.)
Similar Messages
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I Upgraded my iPad mini with retina screen 16 GB to iOS 8. I'm facing weird issues..i can't open iTunes , itunes store and can't upgrade app which I have downloaded..furthermore my iPad became slow..I don't understand what to do...please help me
Hey ahmedfromtanta,
Thanks for the question. After reviewing your post, it sounds like trouble with Wi-Fi. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iOS: Troubleshooting Wi-Fi networks and connections
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
Can't Upgrade and can't remove itunes on Windows 7 64 bit.
I transferred itunes from one windows 7 32 bit machine to a windows 7 64 bit machine. All worked fine till I tried to upgrade itunes. It will not upgrade, saying that this version of itunes is intended for a 32 bit machine. I have tried to use the 64 bit version of the itunes upgrade but still get the same problem report. I can not remove the itunes on the machine because I get the same trouble report.
Can someone please respond to my request for support? I tried the provided correct answer at https://discussions.apple.com/message/11561783#11561783 but it did not work.
I also got a MSFT tech support person to remotely look at my machine, for what its worth, he said the registry file is fine and to contact Apple support.
Any help would be very much appreciated. -
I can not open itunes on my computer. It started when an upgrade appeared. Now I get a message that states This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem. I tried to reinsall the application but it did not help. I also get a message iTunes was not installed correctly. Please reinstall iTunes Error 7 (Windows error 126) Please Help me!
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99623) -
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....
Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.
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Prompted to upgrade iTunes on computer. Won't let me and get error message MSVVR80.dll not found. Attempted to reinstall, won't let me. Can you have iTunes and iCloud on the same computer?
Try following the instructions of tt2 in https://discussions.apple.com/thread/5822086
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I downloaded latest version of iTunes to my computer today and now some of my music - a lot - is showing up in grey after syncing to my iPhone 5 and I cannot open it. All music is from cd's purchased and before download was accessible. I went to SYNC and changed to AAC and reselected genres, artists, albums and synced again without success. Can anyone help? Please. I am so frustrated and have wasted all day on this. I want my music back!!!
When you upgraded, itunes should have put a copy of the itunes library database in a folder named *Previous iTunes Libraries* . If you upgraded itunes today it will show as
iTunes Library 2010-02-28.itl
Use these directions to get it back
http://support.apple.com/kb/TS1967
Since I am not sure of your setup, look for the "Previous" folder on both your C: and F: drives. -
After I recently Upgraded iTunes I can no longer play any movies or songs. It says that "The song ______ can no longer be playe because the original file cannot be found. Would you like to locate it?" I have no clue where to look as I'm not tech savvy. I did look in previous itunes libraries file and it's empty. Any and all help is appreciated.
The links below illustrate how your iTunes should look if you use default settings in preferences. If you don't use those settings then you have to know what you're doing.
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/message/13025536 and https://discussions.apple.com/message/17457605
The above links also illustrate the Media folder and its subfolders. Look for a file in there in the logical structure by folder artist and album. If you're lucky, linking one file will get an offer to link others and it iwll all come together again.
I see you are running OSX 10.5.8 it would help to know which version of iTunes you use now and which one you used before. -
I have just upgrade Itunes (10.6.3.25) and now I can not see my Ipad anymore. before the upgrade it was working fine. I already tried all suggestions from the support page, except re-installing Itunes. any suggestions?
SinluFrank wrote:
already tried all suggestions from the support page, except re-installing Itunes. any suggestions?
Yes. Reinstall iTunes. If that is the point at which you stopped trying the support suggestions then it makes sense to me, that you move on to the next suggestion and if reinstalling iTunes is the next suggestion, so be it.
However .... I too have issues that arise out of the blue with my iPad being recognized in iTunes and what I always do and it eventually works is to quit iTunes, restart my MacBook, and reboot my iPad.
Rebooting the iPad is the last thing that I do and only if I have no success with quitting iTunes and restarting the Mac. It may take a few tries to work, but if you are that dead set against reinstalling iTunes, then give it a try. -
Cannot upgrade my ipod touch to iOS5.1 - error:"the network connection could not be established" Although I can access the itunes store.
Running Mac OS 10.7.3 using itunes 10.6
unplugged other USB devices, disabled security, restarted computer. Next?Try changing the DNS as described here:
iOS 5 update issues "Network...: Apple Support Communities -
Is it possible to recover my data from iCloud backup without working wifi? I have as many other upgraded my iPhone 4S to iOS 7.0.2 with the result that the Wi-Fi or Bluetooth no longer works. However, i can connect to iTunes via cable but there is wrong version of backup.
Answer is no.
If you want the iCloud backup you have to have n internet connection, thus WiFi.
The not working WiFi has happened with quite a number of users.
It is not exactly clear what is the cause but there are suggestions to clear it up:
Some people have had success by removing an apostrophe from the iPhone name. If your iPhone is called something like “John’s iPhone” then this might work. Go to Settings > General > About > Name and change it to something with no apostrophe.
Some people have reported success by putting the iPhone into Airplane mode and then going to Settings > General > Reset > Reset Network Settings, but the problem may return.
You could also try going to Settings > Control Center and disable Access on Lock Screen then turn your iPhone off and on again.
Make sure that your router firmware is up to date.
Try backing up your iPhone and then restoring it. Check how to factory reset an iPhone for details.
If nothing is working for you, try contacting Apple or take your iPhone into an Apple Store.
Succes, Lex -
Unable to Upgrade iTunes to 11.0.3 as the Mac OS Can't "See" the Upgrade
I'm currently trying to upgrade iTunes 11.0.2 (25) to 10.0.3. I'm using OS X v10.8.3. When I launched iTunes today, the application informed me via a pop-up window that said a new iTunes version was available and would I like to download it now. I selected "Don't Download" as I figured I could do this later. This afternoon, I went into iTunes and selected "Check for Updates." This same pop-up appeared, and I selected "Download iTunes." Choosing this option launches the App Store. Unfortunately, the app tells me there are "No Updates Available." How can I get my system to "see" the upgrade and download it?
Thank you!You can download it manually from: http://www.apple.com/itunes/download/
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On Windows 7 PC, got the "upgrade iTunes" notice this morning, said sure, but the upgrade failed, now I can't access iTunes "invalid permissions"
I wasn't paying attention so I don't know the precise error I got on the upgrade failure.
All other iTunes upgrades have been fine...no brainers. Done several on this W7 PC.
If I re-download and install a fresh iTunes I assume I will lose my library...true? Can I find and save off my library so I don't have to "discover" all my music which is scattered all over the PC and a 1T attached USB drive.
Or is there some way to get the iTunes upgrade to successfully restart and install correctly?
Help!Hello there, Konami84.
The following Knowledge Base article provides some recomendations for troubleshooting:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Just upgraded to vista and now can't open itunes
I just upgraded to vista (what a pain) I have uninstalled itunes and then reinstalled itunes but I still can't open it. This is what happens. When I click on the itunes icon I get the licence agareement which I check agree and when it goes away I get an error message which says: "The folder Itunes is on a locked disk or you do not have write permissions for this folder." I have tried clicking on the Itunes icon and have gone to itunes properties control panel and clicked on security and tried to get permission many times. After reading post's on this fourm I went to the itunes folder on my c drive and went to the same control panel and tried again but to no avail. I had no trouble with itunes on XP and have used it for years. Btw I can open Quicktime player but it will not play my video files (I don't care because quicktime is not my default player). but I can open it.
I have an Ipod nano and I want to use it to listen to audio books but I can't load them onto it without itunes.
Thanks for any help in advances
tiger8384Yes I still have a problem. This is what it is in a nutshell. With User Account Control on in vista I can't open itunes. I am not sure what happens when I try but here goes. First I have installed itunes into my computer and have an icon on my desktop. When I click on that icon the first thing that happens is that I get a licenses agreement which I accept. As soon as I accept the agreement it goes away and I get an error message that says “The folder Itunes is on a locked disk or you do not have write permissions for this folder." The only option that the error message gives me is to say “OK”. When I click on the OK button on the error message it goes away and nothing else happens. Because of this problem I have uninstalled and installed itunes at least 5 times.
I have tried to read as many post in this forum as I can trying to find a solutions to this problem but to no avail. I have also gone to the vista forum and have read as many posts as I can about itunes problems that are there but to no avail. I have tried many fixes that have not work except one. And that was “to turn off the User Account Control.” When I turned off this control I was able to open itunes for the first times. Since then I have opened itunes many times and use it to load my ipod. But when I turn on User Account Control I have the same problem and I can’t open itune. I am open to suggestions on how to fix this problem and at this time I am not sure what is wrong. I have tried my things trying to fix this problem but for all I know I might have does something wrong. So at point I will try anything that you suggest. -
I upgraded itunes since a pop up stated that I would have to upgrade it so it can recognize my iphone5's new software. I upgraded the itunes and now when I plug in the iphone its asking "set up as new iphone" will this delete everything on my phone? Also why is it forcing me to set up as a new iphone, why doesn't it recognize it like it did before I upgraded iTunes. I'm afaid I will lose all my apps, music, pictures etc. please help. thank you.
You are correct. Corrupted files are in the backup. If you've already restored the iPhone it has been erased and starting over is the way to go in order to eliminate the corrupted files.
Hope that helps -
Ipod Touch can't find Bluetooth device. (Jam Box)
Upgraded Itunes software did a backup and restore on the Ipod.
My PC sees Jam Box fine. IPod used to work with JamBox. Reset Jambox, no luck.
Followed every instruction from the forums. Still no luck.
Reset Jam Box to factory settings.Did a network reset on the Ipod after the backup and restore. No luck
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