Can't Upload Certain Files to iPhone

I recently downloaded 2 mp3 files of bonus tracks that weren't available on iTunes from a website. I converted them to AAC m4a but they refuse to sync into my iPhone music library. They play in iTunes just fine. They just won't add to my iPhone. When I look at what's on my iPhone through iTunes, it shows the songs in my music library, but greyed-out with a dashed circle next to them. I have other songs that appear like that as well, but still sync to my phone. What should I do?

Are you using at least Safari 5.0.5?
Chrome is supposed to work, but not Firefox!?
App Cloud Studio browser requirements
Using Brightcove App Cloud Studio requires one of these browsers:
Chrome
Safari 5.0.5
Chrome Frame for Internet Explorer
Why we don't support Internet Explorer or Firefox?
We recognize that Internet Explorer and Firefox are the most popular browsers. However, they do not currently support features that are required for App Cloud Studio's device previews. Currently, only WebKit-based browsers provide this support.
http://support.brightcove.com/en/docs/system-requirements
Have you tried this to contacr them to see if there are recent changes, or if they can tell what is going on on there enf?
https://support.brightcove.com/en/contact

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