Can't upload documents to the cloud

I am trying to upload some documents to the cloud, using reader xi, but every time i do it the progress bar gets to about 90% and then i get an error message telling me there has been an error accessing the service.
I have also tried uploading via acrobat.com but it just freezes.
Please help.
Thanks

Hi edyuen,
Are you trying to upload from with Reader or Acrobat? Or are you uploading directly to https://cloud.acrobat.com? What is the exact error message that you're receiving? Have you tried to upload other files? If so, have you met with success, or are they failing, too?
I look forward to hearing back from you.
Best,
Sara

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