Can't upload photos from iphone icloud to computer icloud

I had called someone a while ago - I don't remember if it was Apple or whomever - now they want money for help.
My photos from my iPhone 4s are not uploading to my computer, windows 8 when I connect my iPhone to the computer.
Are the photos supposed to upload automatically on icloud or do I have to connect the iPhone to the computer?
Either way, it doesn't upload the photos.

Hi grandmamonsey,
Welcome to the Apple Support Communities!
From what I understand, you would like to import your photos and videos on your iPhone to your Windows computer. If this is the case, please use the instructions and information in the attached article below. 
Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support
Best regards,
Joe

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