Can't upload videos to Itunes

My friend just got a new Ipod Video 30 gig.
He can upload songs fine, but for some reason Itunes isn't letting him add most videos to the Library or the Ipod.
Google Videos work fine, but anything else gives him the circle with a slash through it when he tries to drag it over to Itunes. Importing doesn't work either.
It's not a conversion problem since he has tried both movies that are pre-made for the Ipod and movies that I have converted myself and work just fine on my Ipod video.
He has tried re-installing Itunes, but that doesn't work either.
I'm pretty good at fixing these things, but this has stumped me. The only thing I could think of was trying a different version of Itunes, but that's not working either.
Any ideas?
Thanks so much.

See this article:
http://docs.info.apple.com/article.html?artnum=302758
Specifically, the section on "Can I sync my own video from iTunes to iPod?". The iPod only supports certain video formats.

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