Can't use Adobe X, won't open, can't uninstall, please help!
I need to open some time sensitive PDFs, and I can't open Adobe REader X, I can't open the PDF, and I can't uninstall it either. Can someone please help? Also, I pay $49 a month for the cloud.... can't I get some LIVE help somewhere on here? Thanks in advance...
What is your operating system? Reader version?
Also, what means "won't open"; are the local or online documents? If online, in what browser?
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Hi! I'm Ralph.. Just updated my iphone 4s from 6.1.2- 6.1.3. ... Now the photo application won't open... Please help me what to do
Why would this be covered under warranty? There is nothing wrong with the device, it simply needs to be restored.
As already stated twice in this thread, disable ALL security software on the computer and restore the device. -
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I can not use my icloud email in app Store in August please help ?!?
Try contacting app store support:
http://www.apple.com/support/mac/app-store/contact/
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Can't use Adobe Flash? so what can I use.
What software can we use on our new Mac Book Pro to open websites?
Download from the Adobe site, http://www.adobe.com/support/flashplayer/downloads.html
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madelinefrommoca wrote:
Why I can't install adobe flash player when I want to see a movie that requires adobe flash player and what app can I download that does the same that adobe flash player
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Captivate 5 won't open Captivate 4 files~Please HELP!
I upgraded from Captivate 4 to the eLearning Suite 2 with Captivate 5. So far, everything's been great, except for the problem I'm having now and how rude the Adobe Tech Support guy I talked with yesterday was.
I can't open my Captivate 4 files with Captivate 5. When I try to, it acts like it's working, then freezes on "Opening Project(s) - Upgrading Resources" (see below). Eventually, it times out and closes all together.
I've tried opening 2 different files and on 2 different machines, one is Windows 7 and the other is XP (both with Captivate 5). I even called Adobe Support, being that I just purchased a $2000 single-user eLearning Suite I thought they would be somewhat helpful, and was told very rudely that Tech Support cannot help me because my computer is connected to a network! Seriously? Needless to say, I'm very frustrated right now, especially under a deadline to update projects I can't even open. Please Help!! Are Captivate 4 files just not compatible with Captivate 5? It's a huge project and I'd hate to have to start over again.
Thanks for any information you can provide me! I'm desperate!I was never given a case number when I spoke with Tech Support.
I appreciate the offer to help, but this problem was three months ago, on July 28th (sometime around 4pm Mountain Time that I called Tech Support). I was unable to find a solution, and had to spend weeks recreating my projects. At this point I do not need additional support or solutions, although it would have been nice to have back in July. I just wanted to pass my feelings along and share my frustration. I love Adobe's products, but I feel like a sucker that I paid so much money only to increase my workload by that much. Then, it took 3 months of complaining on this forum to get any attention from Adobe. I do really appreciate the offer to help, but by now it is just way too late.
I understand that with new software there are always bugs, quirks, and other problems that need to be worked out. The issue I experienced with the software was only a small fraction of the overall problem. The worst part is that Tech Support was so unwilling to help. The guy I was transferred to refused to talk to me, saying that they don't support the product if it is used on a computer that is on a network. How is that even possible? How many people are going to purchase expensive e-Learning software and not be employed by a company that uses a computer network? He wouldn't make any effor to help, give me any suggestions, or check to see if it was a known bug. The only thing he would tell me is that they don't support it if it's installed on a computer that is ever connected to a network. An acceptable Tech Support group would empathize and do their best to help, even if they are unable to fix the problem right away.
Obviously this is not an isolated incident, as you can find thousands of customer complaints about Adobe Tech Support online. I have personally known dozens of coworkers and friends that have had similer experiences to mine when calling Adobe. I can only hope that someone at Adobe can pull their head out of the sand, recognize the problem with your support team, and do something to correct it.
Again, thank you for the offer to help. I hope I have expressed my opinions and feedback in a way that can help. All I can ask is that you do something to improve your support group, so that if I ever have a problem again that requires Technical Support from Adobe, I don't have to deal with the same ordeal again. -
ITUNES WON'T OPEN!!! PLEASE HELP ME I'M GOING INSANE!!
I have a dell computer.. I have Windows XP I got itunes wiht a new ipod mini in the fall. everything was going great, I even upgraded to the new itunes and everything was fine until about a month ago when it just quit on me. when I try to open itunes a message popped up that says:
itunes has encountered a problem and needs to close. We are sorry for the inconvenience.
it says I can send and error report, which I often do. It doesn't say anything of any importance: no numbers, no nothing.
I uninstalled Quicktimes and repaired itunes: didn't help.
I uninstalled and reinstalled itunes from the web 3 times: didn't help, it installed just fine, but itunes wont open.
I read another post and tried to install quick time separately, following the advice to disable all of my virus protecting stuff.. but it said it was interrupted before it was finished installing. I have a quicktime icon in the bottom right hand corner of my screen, it seems to be there on my computer but itunes still won't open.
I am at my wits end. I am not a technologically minded person and am so sick of this, however, I need my music and my ipod working and I want to download tv shows so I won't give up.
if you have any ideas please help!!!Well, installing over the web is never a good idea
with ANY software...
have you tried disabling your security software,
downloading the installer file to your hard drive,
and running the install?
Then turn your security software back on.
I'm having the same problem with my iTunes not opening and I installed the ewido anti-malware and nothing happened to me either. I'm just wondering how you disable the security software? I'm not too sure that I have one though, because my computer crashed and I don't think we have one installed yet. Please Help! Thanks!
ViewSonic Windows XP -
Firefox crashed suddenly and now it won't open at all. Please help
Firefox crashed suddenly and now it wont open at all. When I click the icon all I get is the spinning pinwheel and have to force quit the program. I've tried rebooting the computer, uninstalling and reinstalling firefox, it won't open in safe mode....it wont do anything at all. Please help.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes
* https://support.mozilla.org/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.org/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report -
Safari won't open at all. Please help!
Hi, lately my safari has been acting weird. It started when it won't click on links (nothing happens when I click them)and now safari itself won't open anything (no windows, no nothing) at all, so right now I'm on another computer. I went to safari help and I tried their suggestions ( restart computer, update safari software, check disk utility, resetting safari...)except reinstalling Mac OS X, because I cant find my mac dvd and I want to avoid doing that. To prove that safari is not working I click on the apple menu > mac os x software and then this pops up " The application safari quit unexpectedly...click relaunch to launch the application again. click report to see more details or send a report to apple." So I click "report" and a big list of gibberish shows up and gets sent to apple, but nothing happens. This has been going on for 24 hours now, so I need someones help! Please help me! Thanks.
HI and welcome..
Open a Finder window. Select MacintoshHD in the Sidebar on the left. Now open the Library folder, the Input Managers folder, the Scripting Additions folder, and the Application Support folder.
If you see any files related to the CTLoader / Toolbar, move them to the Trash.
This thread an help you find those files. http://discussions.apple.com/thread.jspa?messageID=12158485�
Troubleshooting help here for when Safari Quits Unexpectedly
If nothing above has helped, if Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply here. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
Carolyn -
ITunes won't open OR close. Please help.
I have a brand new MacBook Pro. It's about a month old. iTunes was working fine on it and I have transferred all my music onto the new computer, but now I can't quit it and it won't open when I hit the icon. Should I uninstall it and install the new version?
Thanks,
AWelcome to the Apple Support Communities
To close iTunes, open > Force Quit, and quit iTunes. Then, you should be able to open iTunes as normal -
Ever since I upgraded my iPhone 4 to Version 5, all the new apps that I try to download keeps saying "waiting" on my phone... It won't open or download! Only the old apps that I already had before I upgraded my phone works. Please help!!!
Try resetting the iPhone.
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
It won't open or download!
If that doesn't help tap Settings > General > Reset > Reset Network Settings -
Can not have more than one screen open at a time PLEASE HELP
some how I've made it so when I open more than one application or screen the current one open goes off the screen to the left. Can someone help so that I can again have more than on screen open at a time. Thank You in advance for your courtesy
Hello LUCID MIND,
And welcome to Apple Discussions!
Do you have Spaces turned on within *System Preferences*?
B-rock -
The NYC DOE has set it up so can only use Explorer for budget portal (myGalaxy) & purchasing (FAMIS) https://dfoforms.nycenet.edu/FamisPortal/Login.aspx . I'm a Mac lover but can only get older version of IE no longer supported. Is there EITHER; 1) a way to set it so the above can be accessed from Mozilla; or 2) (& maybe for Mac help) a way to get IE for a Mac? Thanks for all you folks do. (SIDE NOTE: I tried Chrome-some features I liked but it "took over" my whole computer too much so I just use Firefox (+ IE for school work).
You can try using an extension to pretend to the website that you are using IE ([https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher/ https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher/] may help), but there are no guarantees, as the website may use ActiveX (which is an IE only format).
-
I can see or select anything from the middle of the page down, but not on top
Top of Firefox window non-responsive, toolbars non responsive -- also see [http://kb.mozillazine.org/Problematic_extensions problematic extensions]
:caused by Yahoo Toolbar -- https://support.mozilla.com/questions/890908
:caused by Babylon Toolbar -- https://support.mozilla.com/questions/890670 -
After Update ITUNES Won't Open, Apparent Quicktime Problem, PLEASE HELP
I Have recently updated my Itunes, after installation of the updates I was unable to access itunes due to a problem with Quicktime. After trying to repair quicktime, with no luck, I have uninstalled (following Apple’s support system). There were two programs labelled “Apple Application Support”, one allowed me to delete and the other older one didn’t delete and came up with the prompts below, so I just installed itunes/quicktime again. The same response happened when trying to open itunes. So I followed Apple’s support system and deleted all I could again. What was left is below, any help would be extremely useful.
In “Uninstall or Change a Program” of windows 7, I was unable to delete Version 1.1.0 which is 32.3 MB installed on the 03/03/2010 of the Apple Application Support.
*When deleting it comes up with a box that says:*
+The feature you are trying to use is on a network resource that is unavailable.+
+Click ok to try again, or enter an alternate path to a folder containing the installation package ‘appleApplicationSupport.msi’ in the below box.+
C:UsersSeanAppDataLocalTempIXP722.TMP
I could only follow the path to the “Temp” part …\IXP722.TMP does not exist in that folder.
_Any Help with this problem would be Greatly appreciated._This kind of problem often responds to using the Microsoft Installer cleanup utility. Here is a method:
== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Save the files on your PC.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista and Windows 7
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
===
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