Can´t use any Apple product (safari, iTunes, iCloud) on windows
Please need some help, I have 5 days I can´t use anything on my Laptop ...
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
LENOVO HuronRiver Platform
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0038A9C40B97BCB0
Current user is an administrator.
The current local date and time is 2012-05-19 13:04:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
(Tipos de pantalla estándar), Tarjeta gráfica VGA estándar
Intel Corporation, Intel(R) HD Graphics 3000
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 14f3ef119a09197d6b1526a256c3b0c3
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {26AC8F50-B965-40AB-9899-BCDAF6B04CD1}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {F6CF4C4A-29FB-429A-9805-C1015AE13079}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {C1918355-9095-461D-8167-4AAE971D444B}
Description: Intel(R) WiFi Link 1000 BGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {1BA4E6AE-3D22-467C-94E7-8D001E50D656}
Description: Realtek PCIe FE Family Controller
IP Address: 172.16.0.236
Subnet Mask: 255.255.0.0
Default Gateway: 172.16.0.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 172.16.0.6
172.16.0.5
Adapter Name: {D7CE17B8-C7C3-47FA-8823-528D1838435C}
Description: VMware Virtual Ethernet Adapter for VMnet1
IP Address: 192.168.63.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {C029E97D-2B03-4BA1-93F9-7E6D84E542ED}
Description: VMware Virtual Ethernet Adapter for VMnet8
IP Address: 192.168.218.1
Subnet Mask: 255.255.255.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: Conexión LAN
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-05-14 19:26:57.
Many thanks.
With those symptoms, let's start with the following document;
Apple software on Windows: May see performance issues and blank iTunes Store
Similar Messages
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How can I use 2 Apple IDs in Itunes? I have 2 IOS Devices. They each have there own AppleID. What is the proper way to sync both of them to Itunes? I wanted my teenager's AppleID to be different from mine so that she couldn't charge stuff to my AppleID, therefore I created me another one. Now when I go to Sync either device, it tells me that this IOS device can only be synced with one AppleID. Then I get a message to erase it, not going to do that, lol. If I logout as one ID and login as the other, will it still retain all synced information on the PC from the first IOS device? If I can just log in out of the AppleID, then I have no problem doing that as long as the synced apps, music, etc stays there for both. I am not trying to copy from one to the other, just want to make sure I have a backup for the UhOh times. If logging in and out on the same PC of multiple AppleIDs is acceptible then I need to be able to authorize the PC for both devices. Thanks for the help. I am new to the iOS world.
"Method Three
Create a separate iTunes library for each device. Note:It is important that you make a new iTunes Library file. Do not justmake a copy of your existing iTunes Library file. If iTunes is open,quit it.
This one may work. I searched and searched on the website for something like this, I guess I just didn't search correctly, lol. I will give this a try later. My daughter is not be back for a few weekends, therefore I will have to try the Method 3 when she comes back for the weekend again. "
I forgot to mention that she has a PC at her house that she also syncs to. Would this cause a problem. I am already getting that pop up saying that the iPod is synced to another library (even though she is signed in with her Apple ID to iTunes) and gives the pop up to Cancel, Erase & Sync, or Transfer Purchases. My question arose because she clicked on "Erase & Sync" by mistake when she plugged the iPod to her PC the first time. When the iPod was purchased and setup, it was synced to my PC first. When she went home, she hooked it up to her PC and then she erased it by accident. I was able to restore all the missing stuff yesterday using my PC. However, even after doing that it still told me the next time I hooked it up last night that the iPod was currently synced with a different library. Hopefully, you can help me understand all this. She wants to sync her iPod and also backup her iPod at both places. Both PCs have been authorised. Thanks -
I RECENTLY PURCHASED ANOTHER IPHONE. MY INTERNET IS NOT WORKING. I JUST CREATED AN APPLE ID. WHAT'S NEXT? I NOW HAVE TWO DIFFERENT ACCOUNTS WITH DIFFERENT USER NAMES. HOW CAN I USE ONLY ONE ACCOUNT FOR ITUNES, ICLOUD APPLE ID ETC???
Welcome to the Apple community.
iTunes and iCloud and different accounts, you will need to delete both accounts from your device before adding the new details in their place.
For iCloud go to settings > iCloud, scroll down and hit the delete button. You can then sign back in using your correct details. For iTunes go to settings >store, tap your account ID and then sign out, you can then sign back in using your correct Apple ID. -
I can't use my Apple ID on iTunes app program and I reset my password too. What I have do to use my Apple ID?
If you are being asked for credit card details then you will need to add them, it's a way of verifying that you are able to purchase content from that country's store e.g. that you have a valid billing address there.
Is it a new account that you've just created ? If it is and you don't have a credit card then there are instructions on this page for how to create a new account without giving card details : http://support.apple.com/kb/HT2534 - that will give you a 'none' option on the payments screen and allow you to download free items
e.g. creating an account on a computer's iTunes : https://discussions.apple.com/message/24321860#24321860 -
Can i use an apple card on itunes
I bought an apple card online and once i got it i tryed to redeem it on itunes but it said i had bad codes. is there any way that i can or buy an itunes card with my apple card and get it online not sent to me in the mail.
You can't use an Apple Store card with iTunes, they can only be used in the Apple online store and in Apple stores. You also can't use it to buy iTunes gift cards, not from Apple anyway - other stores may do so, but stores (at least here in the UK) tend not to allow gift cards to be used to buy other gift cards. You could try selling the card
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Can u Use Any Brand MP3 w/ iTunes or Does it Have to be an iPod or Apple???
+*Hi There.*+
+*Im all new to this & want to say THANK YOU in advance for any assistance.*+
+*Can we use iTunes for other brands of Music Players or just Apple & iPod related players?*+
+*I got an iPod Nano for Christmas..my first MP3 ever, but I also got a small Stick Mp3 by Memorex that I take with me to the gym & elsewhere & Im wondering if I can use it here too?*+
+*I use Windows Media Player too, & Im wondering if maybe i could send my songs to WMP & then sync them to my Stick MP3 or will they not play because its not an Apple product or an iPod?*+
+*Again, this is all new to me & Im already not computer savvy, so Im very grateful for you're time & any assistance!*+
+*Corey..a.k.a LadyCore*+
Message was edited by: LadyCoreiTunes for Windows is only compatible with the iPod/iPhone range and the iTunes enabled phones from Motorola. You need to check out the manual for your player to see what method it uses to import songs. Some will have their own management software and many just operate as simple USB devices and you can drag tracks from the iTunes Music folder rather than through the iTunes interface. Also remember that many players will not work with AAC (MP4) format at present so if you imported anything from CD into iTunes using the AAC encoder then they will need to be converted to MP3: How to convert a song to a different file format format
You may be able to get your player working with the aid of a third party helper program. Have a look at this one and see what you think:
iTunes Agent -Windows -
Allergy from using any apple product with alumminim casing
I have develpoed allergy on two of my fingers where I touch my MacBook pro. It is started after I bought my first macbook pro. I persisted thinking it is due to something else. However, I stayed a way from the mac and my allergy disaapeared. I then covered it with adhessive plastic and then with palstic case but still give continuous outbreak. I used ipad and did the same to it but again I has terrrible allergies with fingers that are in the vicinity of my covered ipad and MAcbook pro. Then I shifted to Vaio and my finger got better. I thought Ok let me get iphone 4 and put a leather cover on it. Again my allergy came back. It is interesting that iphone 3 did not give me problems. I think there something in the brushed aluminum that coats macbook pro, ipad and iphone 4. Please I need some help. I think apple should produce products with other matrials so we can all enjoy the product. I think for now I am going to toss all of the apple products. They are Macbook pro, iMAc 27 inch, ipad and ipad2, and iphone 4. It seems that apple is insensitive to clients requests. I found that many people have the same problems.
Actually, the issue is not moot as more and more people are becoming affected. I am a long time Apple customer, starting with my first Macintosh in 1986. Believe me, the last thing on my mind is to complain about Apple products.
That said, I was diagnosed a few months ago with Dyshidrosis (also known as dyshidrotic eczema, pompholyx, podopompholyx, cheiropompholyx, acute vesiculobullous hand eczema, or just simply hand eczema). This condition causes small, itchy blisters on the hands (and sometimes also the feet). The skin becomes very thick and cracks. As soon as any of the blisters begin to clear up, several more reappear overnight. I experience a constant bombardment of blisters on the palms of my hands. Nothing over the counter or prescribed by a dermatologist has cleared up the problem.
One of the common triggers of dyshidrosis is an allergic reaction to nickel.
While I cannot be certain that I developed this condition after using my Mac laptops for so many years, the pattern of the breakouts on my hands match with my normal habit of where I rest my hands. My right hand is less affected than my left hand. I have noticed that my right hand is lifted up more often as I move around the keyboard and trackpad. During that time, my left hand palm is resting flat on the Mac's aluminum body.
To be honest, I cannot imagine not using my Mac so I'm going to do my best to cover all parts of it using one of the recommended products out there, such as possibly the InvisibleShield or BodyGuardz full body covers. I understand I must also cover my iPhone and iPad with full body protection.
I very much hope as the news of more and more people developing nickel allergies from the many electronic devices we use each day, Apple will offer products with bodies that do not contain nickel. It seemed like such a good idea at the time, but the long-term consequences are proving to do more harm than good.
The only way people can become educated about the nickel allergy is for those of use who are affected to speak up. Dismissing our comments simply because you are not affected does not make it a non-issue. There once was a time when I was not affected, as well. Now I am. Who's next?
It's also important that others know of the connection between electronics with nickel and the development of allergies to nickel. It is likely that people are dealing with this condition without knowing of the connection. The first step to finding a solution is to find the cause.
If you are not familiar with this problem, google dyshidrosis (or any of the alternative names) with Apple, Macintosh, computers, and so on. You'll find a lot of others now suffering from the condition and the link with Apple (and any other brand using nickel) products. I wish I had known before it happened to me. I would have taken more precautions. Now all I can do is figure out the best way to deal with it. -
All and all I've spent 10 long days contacting ,calling ,chatting,and at the Genius Desk.When all Apple has to do is correct the mistake they consolidate all these account under my original account ,the e-mail ,credit card ,user name or all the same for these accounts .Why can't the Apple people figure this ,the under trained employ who rush thru this set of my iPad ,iCloud ,and accounts made mistakes and I want them fixed.I want 1 account 1password like I had the day I walk Into the Bellvue ,Wa. Apple Store. what's the Problem?Why do I get kicked from one department to another department,with the response that is as far as my technical skill allow me to process.The genius desk can help me , iTunes,can't help me,Apple support can't help me,the Apple Store in Bellvue ,Wa. Who created the mess can't help me,Who can help me? it simple open your computer move a few digits correct this mistake it's not rocket science,or is it? Thanks From One Unhappy Customer
Even if you put a credit or debit card on file with iTunes it will still use your balance FIRST.
I would suggest putting a card on file and testing to see if it will allow you to make a purchase, then removing the card from the account after successful download of an item.
EE -
I can not use my apple ID in iTunes
hi,
i am using my Apple ID to sign in Itunes page, but say me that i must go to Itunes support and complete my ID, i have checked several times but can not see what others matter i must fill in or submit, pls help me to use my apple ID in ItunesContact iTunes Customer Support via the links on this page - http://www.apple.com/support/itunes/
MJ -
Can you use any Apple watch band on any Apple watch as long as the face size in the same?
I was told you can only use the Sport bands on the Sport watches but that the Apple Watch and Apple Edition can take any band, is there any truth in this?
If you go to the Watch site (on the menu bar above) and look at the different models you see that some models use a more integrated method of band attachment. Others use a bar for attachement that allows more flexibility in band use.
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Absoultrly new to using any apple product
Hello:
.Picked up a gen2 i-pad. On the app, news stand, I added a newspaper and opened it up to take a look. Now I can't get rid of it, it stays open so can't see any other mags, etc. any help appreciated. ThanksHere's the "Using Newsstand" article:
http://support.apple.com/kb/HT4943
I don't have any magazines in my newsstand. But I'm thinking closing a newspaper is the same as closing a book in iBooks: Look for a button on top of the newspaper that says "Store" or "Library" or some such thing and click that button. -
Can I use multiple apple ids with iTunes Match?
My family has multiple apple ids although we share many devices. If we subscribe to iTunes Match, will it pull all the content from all the devices or just one apple id?
iTunes Match is associated with one, and only one, iTunes Store account. To use iTM on multiple devices all those devices must be signed into the mobile iTunes Store with the same AppleID.
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HT201359 Why I can't use my Apple ID in iTunes Store ?
I newly has I pad but I have problem with I tunes store they refuse to use my Apple ID in download of the appointments my Apple ID is legal but please solve my problem thank u a lot
AlaaBecause the current temperature on Mars is 11 degrees Celsius.
Now, if you'd like a non-confusing answer, then post a non-confusing question, that has more information about where you're trying to use your Apple ID on your iPhone, or what happens when you try to use it, such as an error message, for example. -
HT4436 Can I use 2 apple ID's for iCloud on the same laptop?
I have my iCloud account for my iPhone set to sync with our MacBook, and I was wondering if my wife can set her iCloud account for her iPhone to sync on the same MacBook? If she does will it cause any problems with both our iCloud accounts on one laptop?
Yes if she has her own user account on the MacBook. One user account can't sync to two separate iCloud accounts.
OT -
For the past few days my Mac Mini has been having issues.
Safari won't connect to internet, but Firefox does.
Time and date are frozen. Only resets when copmuter is re-booted.
Unable to update via App Store and iTunes won't connect either.
Please advise.Hi again,
Let me ask for some better help for you that is familiar with this problem (if in fact it is a similar problem with the IP address and your ISP.
The other topic concerning this can be found at:
http://discussions.apple.com/thread.jspa?threadID=2725608
It is a somewhat lengthy thread but may just apply to your situation.
Anyways I will see if I can call on some better help for you. Hang in there. Best to arm yourself with enough info before contacting Comcast so they might know what you are dealing with fully.
littleshouders
edit: I have posted for some extra help for you that may have a better idea of what's going on if it is your ISP and their modem and how it handles the IP address causing Safari and iTunes not to connect. Hang in there it may take awhile but I'm sure someone will pop in to help.
Message was edited by: littleshoulders
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