Can't use cam in GoToMeeting on MacBook

I have installed (and yes, deleted and reinstalled several times) the GoToMeeting app on my old MacBook, running OS X 10.6.3.
While in a Meeting, I can see the others on my screen, and text and talk, but they can't see me. Under Preferences/Webcam, I get the message "We did not detect a webcam. Please plug in a webcam." I have not found any options for selecting a webcam location though.
Now, my build in iSight cam works fine in Photobooth and iChat, but it also isn't working in Skype and iMovie (which doesn't *exactly* point to it being a Mac compatibility thing, but that's my best guess at this point).
So, I went out and bought the Live! Cam Chat HD VF0790 720p (full specs below). But, while it is recognized by Photobooth app, it's still not working in GoToMeeting.
Thanks for any advice! I have a follow up job interview soon and need to have a solution in about 10 hours.
Note: I can't update the OS or much else because I got the laptop from my dad and he doesn't remember the password. *sigh* He's trying to find it though.
GoToMeeting
Version 6.2.1.1350
USB High-Speed Bus:
Host Controller Location: Built-in USB
Host Controller Driver: AppleUSBEHCI
PCI Device ID: 0x27cc
PCI Revision ID: 0x0002
PCI Vendor ID: 0x8086
Bus Number: 0xfd
Live! Cam Chat HD VF0790:
Product ID: 0x4097
Vendor ID: 0x041e (Creative Labs)
Version: 10.00
Speed: Up to 480 Mb/sec
Manufacturer: Creative Technology Ltd.
Location ID: 0xfd100000
Current Available (mA): 500
Current Required (mA): 500
Built-in iSight:
Product ID: 0x8501
Vendor ID: 0x05ac (Apple Inc.)
Version: 1.89
Speed: Up to 480 Mb/sec
Manufacturer: Micron
Location ID: 0xfd400000
Current Available (mA): 500
Current Required (mA): 100
Hardware Overview:
Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 667 MHz

Originally Posted by HelpMeGoToMeeting
New cams didn't work.
Hi HelpMeGoToMeeting,
Since your Live! Cam Chat HD is working with Photobooth, it can be safe to assume that its probably not an OS issue.
Have you tried other applications? (EX: iChat for Mac, Skype, etc)
Also, Im assuming that GoToMeeting is a 3rd party application (correct me if Im wrong).
If this is the case then you may need to check with the Application developers (for GoToMeeting) which webcams are actually supported for their app.
I actually found a link containing the "Recommended Webcams" for this app (link below):
http://support.citrixonline.com/en_U...ferencing+FAQs
Also, here are a few more links which may help you resolve your problem:
GoToMeeting Troubleshooting Article -
http://support.citrixonline.com/en_U...eshooting+FAQs
GoToMeeting System Specs Article -
​http://support.citrixonline.com/en_U...m+Requirements
KB Article -
http://support.creative.com/kb/ShowA...aspx?sid=83939
If you are limited to the GoToMeeting application and restricted on time, it may be best to just purchase the recommended webcams stated on the first link I provided.
Cheers!

Similar Messages

  • I recently got a hand-me-down Macbook (white) 2010 and want to restore to factory settings. The computer did not come with any discs. It is running 10.6.8 and I purchased 10.6.3 recently to upgrade my MacBook Pro. Can I use that to restore the MacBook?

    I want to give the hand-me-down to my kids so they will stay off my MacBook Pro I'd like to start fresh with the MacBook, remove all the former owners information, restore it to factory settings, but it did not come with any installation discs, so I don't know what to do. I recently purchased Snow Lepoard for my 2008 MacBook Pro. Can I use that to restore the MacBook? Also, the former owner purchased Microsoft Office (ugh) with the computer but again, no installation discs. How do I keep that when I restore?
    Any help would be appreciated.
    Thanks!

    I purchased a mini to HDMI cable and tried to connect to the TV but the TV is not recognizing the computer. I attempted to set sound and display settings under the "my Preferences" utility with no success.  Again, I'm not sure if I need to upgrade my OS software Any Suggestions?

  • Can i use hdd + SSD in my macbook pro 2011 ?

    can i use hdd + SSD in my macbook pro 2011 ?
    cause i already had 750GB and now i am palnnin gto buy SSD to install my system on it and keep the 750Gb as a storge can i ?

    Go see Bmer here
    http://macosg.com/
    He's knowledgable about exactly what your wanting to do.
    Some drawbacks, you can't boot from any OS (OS X or Windows) installer disk from a external optical drive the Superdrive goes into when you install the kit.

  • I can not use CanoScan N670U with my Macbook pro. I download canoscan toolbox 4.1 from Cannon website. It keep saying "the scanner plug-in was not found". Please help

    I can not use CanaScan N670U with my Macbook Pro. I download Canoscan toolbox 4.1 from Cannon websit. It still keep saying "The scanner plug-in was not found". Please help

    There is a solution (I'm running Snow Leopard on a Core2Duo iMac, but this problem arose when I was running Leopard on a G4 PowerBook too).
    Problem:
    You download the OS X driver for the scanner from Canon's site. I already had the CanoScan Toolbox (4.1) stored on an external drive.
    You unzip the driver and run the VISE installer. After a search it finds your copy of Photoshop (and maybe even the CanoScan Toolbox), and you click to install on that/those location(s).
    You get a couple of error messages, which you click through.
    You restart your computer and try to run the scanner but you get an error that the driver is wrong or missing and the process will abort.
    Solution:
    BEFORE you restart, and with the installer package still open -
    1. Copy the Into_CFMSupport_Login & Into_CMPrefs folders to
    Applications : Canon Utilities
    Applications : Canoscan Toolbox
    and remove the prefix Into_ from each folder
    2. Check whether the installer placed N067U_Library.shlb into the top level (not User level)
    Library : CFMSupport
    and if it didn't, move it there yourself
    THEN restart, and try again. It worked for me (via Photoshop), but whether it will work for everyone, I don't know.

  • HT201335 can i use air play with my macbook pro and apple tv

    can i use air play with my macbook pro and apple tv

    AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi.

  • I have a SOny MP3 player. I tried downloading thte software onto my MaBook Pro but it didn't work. Can I use the Sony with my MacBook?

    I have a Sony MP3 player. I tried downloading the software onto my MacBook Pro but it did not work. Can I use my Sony with my MacBook?

    What does Sony say?  Sony and Apple are not on the best of terms.
    Ciao.

  • Can I use Bluetooth earphones with my Macbook Pro?

    Can I use Bluetooth earphones with my Macbook Pro?
    If so, are there any problems and/or limitations in doing so? (i.e. no stereo sound, or anything else?).

    Can you use Bluetooth earphones simultaneously with the Magic Mouse (which is also Bluetooth)?
    And, just out of curiosity, why can't you use the Bluetooth earphones on an airplane?

  • My CS4 PS no longer recognised the iPhoto library since a new video card was installes a few days ago. How do i fix this? I can drag and drop but then I can't use camera raw feature.Tks

    My CS4 PS no longer recognised the iPhoto library since a new video card was installes a few days ago. How do i fix this? I can drag and drop but then I can't use camera raw feature.Tks

    When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive.  It would be a few months old so it wouldn't have the complete library on it....any ideas?  I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.

  • Can I use Camera Raw 5.6 in CS3?

    I am using an old laptop with old software for a trip overseas and have CS3 installed.  CS3 is unable to read the RAW files from my Canon 7D.  Looks like it can only be opened in CS4 or later, anyone know a work around?

    No, you can't use Camera Raw 5.6 in CS3. Your only option is t upgrade or download the free DNG Converter and convert the raw files to DNG.

  • I have cs5 for windows and can´t use camera raw (6.5) with nikon d800e

    I have photoshop cs5 and can´t use camera raw (6.5) for nikon d800e.

    You will need to update to the latest ACR ver 6.7.1 for Photoshop cs5.
    If you  go to Photoshop's Help menu > Updates..., it should be available for download.
    Gene

  • Can i use model A1290 on a macbook air

    can i use model A1290 on a macbook air

    If you are referring to the APPLE MacBook Pro 85W Magsafe Power Adapter A1290, then yes.  However it is bigger than you need for an MBA.  The smaller unit is a Apple 45W MagSafe Power Adapter for MacBook Air http://store.apple.com/us/product/MC747LL/A/apple-45w-magsafe-power-adapter-for- macbook-air or a 3rd-party equivalent.

  • Can i use microsoft office on my macbook pro and from where should i download it?

    can i use microsoft office on my macbook pro and from where should i download it?

    I don't use Office myself so can't really offer advice. I don't recall seeing your issue before. Maybe someone who uses Office will be able to help.
    As this thread is marked as solved it won't get the attention your query warrants. It would be a good idea to start your own thread discussing the problem - I'm sure someone here will offer the right advice/help.
    Make sure you note what Mac your have and what version of OS X you are running.

  • Can I use AirPlay to mirror my MacBook Pro onto AppleTV?

    Can I use AirPlay to mirror my MacBook Pro onto AppleTV?

    Yes you can just go into setings the click displays and you should find it but you have to be conacted to the same wifi as the apple TV
    http://www.youtube.com/channel/UCfi5zGK8yvB8HNboJb37beQ

  • Can I use my apps from my MacBook in iPad

    Can I use my apps from my MacBook in iPad

    I read your info on the iOS and OS X - and have another question, if you know about this:  I have a project where I would like to use the iPad to enter data, etc (for mobilitiy convenience) but cannot figure out if the app is available for both platforms iOS and OS X.  (Some developer's websites do not show this info very well.)
    What can I do if the app is only for OS X?  I would like to start the project soon.

  • I can not use Power nap in my macbook air 2012

    I can not use Power nap in my macbook air 2012, when I install updates and shut the macbook all downloads are canceled

    Is it connected to the power adapter when this happens?

Maybe you are looking for

  • Help! Where should I post this question, so I can get it answer?

    I'm with the greastest Apple communuty on earth, but know ones responds to my question, except once. Is it worded incorrectly or difficult to understand. I been at for 4-5 months. Any help is well appreciated. see below for my past adventures: Can yo

  • Hierarchical Query with Rollup Sum (CONNECT BY with GROUP BY ROLLUP)

    Hi all, Imagine the following scenario: i have an ACCOUNT table which holds accounts and their hierarchy (currently 5 levels), and a BALANCE table which holds balance records for the accounts. Only CHILD accounts (level 5) have records in the BALANCE

  • Load balancing ssl that terminates on servers

    hi, right now i have a very simple clear-text http + https setup. initially, my load-balancer was terminating SSL, but because of the way our application works, we moved away from that and installed an SSL-server on the servers themselves which we kn

  • All browsers crashes all the time randomly

    Hello, I encounter an issue with my all internet browsers. I recently restored my computer to the factory settings (by installing windows from the DVDs) and I have issues with the all the internet browsers. I installed all the updates and the latest

  • Installing Leopard from a PowerPC mac to an Intel mac via Target Disk mode

    I've just purchased Leopard, but thanks to the common and very annoying faulty MacBook Pro disk drive, I cannot even read the DVD, much less install from it. Before, the disk drive error never affected purchased DVDs, only the ability to read and bur