Can't use existing serial number on new laptop

I had to purchase a new computer because my old laptop died.  When I installed my elements 8, a message indicated that the install was only good for 30 days because the serial number was already used on 2 computers and I therefore had to purchase a new seriel number.  One of the 2 computers was the one that crashed. Is there a way that I can use the existing serial number?

You will need to contact adobe to get your activations straightened out. If you're in the US:
Software activation
866-772-3623

Similar Messages

  • I want to change my old computer by a new one. What about the Première Eléments License? Can I use the serial number on the new one? Thanks

    If I change my old computer for a new one, can I use the Serial Number License of Première Éléments  for the New one. Thanks for your answer. Daniel

    Daniel Yvelines
    More information is necessary to give you an answer that applies to your specific situation.
    1. What version of Premiere Elements is involved and on what computer operating system is it running now and on what computer operating system will it be running on the second (new) computer?
    2. How did you set up your first computer....purchased online download from Adobe to Window 7 64 bit, followed by install there OR installation from Premiere Elements installation disc purchased in box packaging?
    True, Adobe allows a purchased serial number for a given version to be activated on no more than 2 of your computers.
    That is a critical consideration. But in itself that becomes moot if other factors do not fall into place.
    Looking forward to your follow up details.
    Thank you.
    ATR

  • I have a windows vision for Adobe Creative Suite 4 Design Standard, Can I use same serial number as

    I have a windows vision for Adobe Creative Suite 4 Design Standard, Can I use same serial number with Mac?

    Unfortunately, no. Creative Suite serial numbers are platform specific: Windows only or Mac only.

  • How many times can you use the serial number to download the cd

    help how many times can we use the serial number to download the cd photoshop elements 11

    Download Photoshop Elements products | 13, 12, 11, 10
    Mylenium

  • I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beabl

    I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beable to choose a mac, after the initial was on a PC???? Thanks Martin

    A single user license allows for having activated installations on two machines. An Elements license allows for either platform in many cases (recently not the case from what I've seen).  If you have the disc, see if it contains the Mac installation files... if it does then you should be able to install them via a download as well.  I cannot answer with certainty for the last question since it relies on the previous question.  Personally, I would not let an inexpensive piece of software dictate an expensive hardware purchase decision.

  • I uninstalled the illustrator and try to reinstall it, But I can't use the serial number that i got before to activate it.

    I have a creative suite 6 Design & Premium (student and teacher).
    Today something wrong with the illustrator, it didn't work at all. So i uninstall it.
    Now i am trying to reinstall it, But I can't use the serial number that i got before to activate it. What should i do?
    thank you!

    if you see an invalid message, Error "The serial number is not valid for this product" | Creative Suite
    otherwise, quote the error message or attach a screenshot.

  • Can I use my serial number for Acrobat Pro VIII for Acrobat Reader XI?

    I bought Acrobat Pro VIII several years ago. Can I use the serial number I received at the time to activate the professional functions in Acrobat Reader XI?

    Adobe Reader's additional functions like ExportPDF and CreatePDF are subscription based and do not have a serial number basis.

  • We currently have two ipods on my laptop.Last week we purchased another laptop. Both laptops use the same email address. I'm not sure what to do so he can now use his ipod on the new laptop. Please give specific instructions.

    We currently have two ipods on my laptop (my laptop Vista). Last week we purchased another laptop(Windows 7). Both laptops use the same email address.I'm not sure what to do so he can now use his ipod on the new laptop. Please give specific instructions.

    Copy everything from the old computer to the new one.

  • If I have a hard copy of Lightroom, can I use my serial number to get a digital download?  My new computer (PC) doesn't have a disk drive.

    I have a hard copy (disk) of Lightroom 5.  I just bought a new computer (PC) that doesn't have a disk drive.  Can I obtain a digital download using the serial number I already have?

    install lr 5.7.1 directly instead of installing lr 5 and updating.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Can i use my serial number

    can i use my serial # to ask apple if any1 set up a new account under my ipod?

    Because like other manufacturers, Apple does not help locate lost/stolen items
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it.
    - Apple will do nothing without a court order                                                
    Reporting a lost or stolen Apple product                                               
    - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • I have my Precious iPhone stolen, i can track it, it is off line, can i use the serial number to track it?, I have my Precious iPhone stolen, i can track it, it is off line, can i use the serial number to track it?

    I have my iphone stolen, the iPhone 4s was stolen in July 2012 and activated the icloud, and still today the phone is off line and i cant track it. is it possible that a thief is using my phone and can i track it using the serial number?

    mosaluc wrote:
    ... can i track it using the serial number?
    No.
    See Additional Information Here  >  http://support.apple.com/kb/HT2526

  • If I buy a dvd copy of elements can I use that serial number or Key to install it on my imac that does NOT have a DVD drive?

    Buying the DVD is less expensive but I don't have a DVD drive.  So I want to know if I can use the serial number or product key from the box to license a trial download?

    It should work.  You can always contact Adobe Support if it doesn't.

  • My ipod got stolen but i can not retrieve my serial number because new computer

    i can not get my serial number because my ipod is stolen and i have not updated it on my new computer.
    any other sources? or easy ways to get my ipod classic back

    Find out who stole it and go get it back. Otherwise, buy a new one.

  • HT201365 my iphone 4s has been stolen yesterday and forgot to put activation lock. but i have the serial number can apple use my serial number to track it and roport that has stolened?

    PLEASE HELP my iphone 4S has been to stolen. but i forgot to activation lock it. Can you use my iphone serial number to lock it even the person who did this me  havent use the internet in the phone to track it.
    1.The person deleted everything and i cant tract it.    
    2. deleted my account to use my phone.
    3.Apple please tract my iPhone 4S using my serial number  # C39GY1E7DT9V

    What worries me is that Lost Mode (stolen) doesnt take effect until it connects to the internet.
    Lito Sady wrote:
    PLEASE HELP my iphone 4S has been to stolen. but i forgot to activation lock it. Can you use my iphone serial number to lock it even the person who did this me  havent use the internet in the phone to track it.
    1.The person deleted everything and i cant tract it.    
    2. deleted my account to use my phone.
    3.Apple please tract my iPhone 4S using my serial number  # C39GY1E7DT9V

  • Can i use my serial number to locate my ipod?

    lost my iPod... Not sure if its in my house or its lost for good... But I was wondering if I could search for it using the serial number sice I did not hook it up with icloud. I

    No, the SN will onlyhelp identify the iPod as yours if it is recovered
    lost/stolen                                      
    No app on the iPod is required.                            
    - If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
    - You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
    - If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
    - Change the passwords for all accounts used on the iPod and report to police
    - There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
    - Apple will do nothing without a court order                                                        
    Reporting a lost or stolen Apple product                                               
      - iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

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