Can't use iCloud or restore my iPhone because of old apple ID

I recently changed the email address on my apple ID. When I updated to iOS 7, iCloud decided it wanted to use my old email address.
I don't think there is any way to simply log into a different iCloud account. When I try to delete the account, it asks me to enter the password because I have to turn off find my iPhone, which I can't do because that apple ID no longer exists. When I try to restore the iPhone, it tells me i have to disable find my iphone first.

In order to do anything with your phone - syncing, updating the os and even getting tech support online your phone's serial number must be registered with Apple as active.   When a phone is damaged Apple deactivates that number to associate a new number with your account.  In my case I have neither now because the mix up involved two separate accounts.  Now, because my phone was deactivated by an Apple store employee and there was nothing wrong with my phone, I'm not scheduled to receive a new phone nor am I able to use my present phone. 

Similar Messages

  • Can you use icloud to restore settings on a 4s to a 5?

    Can you use icloud to restore settings on a 4s to a 5?

    Yes.  Just back up your 4S to iCloud, then restore your 5 to that backup.  Note: your iPhone 5 will need to be running the same or higher version of iOS as your 4S in order to restore to the backup.

  • My wife and I have separate have separate user accounts on our IMac.  We have separate Apple IDs for iTunes.  How can we use iCloud on our separate iPhones without sharing contacts, calendars, etc.

    My wife and I have separate have separate user accounts on our IMac.  We have separate Apple IDs for iTunes.  How can we use iCloud on our separate iPhones without sharing contacts, calendars, etc.

    If have separate iCloud accounts and want to keep your all your iCloud data separate, you can create separate user accounts for each of you, then sign into your individual iCloud account within your user account.
    If you want to just add both iCloud calendars on your Mac, you can sign into one iCloud account in System Preferences>iCloud, then add the second account in System Preferences>Internet Accounts>iCloud and only check Calendars with this second account.

  • Why i can't use iCloud tabs on my iPhone 4 ?

    Why I can't use iCloud tabs on my iPhone 4 ? I've surfed in internet With my iPod Touch 4g (ios 6) but i can't find the web pages in iCloud tabs of my iPhone 4. Please help me !

    Hey Snowy Nge,
    Thanks for the question. I understand you are experiencing issues with Personal Hotspot on your iPhone 4. The following article may help to resolve your issue:
    iOS: Troubleshooting Personal Hotspot
    http://support.apple.com/kb/TS2756
    Thanks,
    Matt M.

  • Can i use icloud to restore my music if i lose my hard drive?

    The drivers on my HP laptop have malfunctioned and the Geek Squad has not been able to restore them.  They want to try something that would erase my hard drive (which i am an idiot for not backing up)  I have recently subscribed to the iCloud match service and was wondering if i would be able to get all my music (the only important thing i have stored on my pc) back from the cloud?

    No. You can play your music anywhere 

  • Can I use iCloud on a PC without setting up an Apple device?

    I am trying to view photos that I received from someone with an iPhoto account.
    I have a PC, I do not own any Apple devices and am not interested in purchasing any.
    I can sign in to iTunes, but when I try to use the same id for iCloud I get an error message
    that the id is valid, but cannot be used to sign in to iCloud. Apple's site seems to say that
    you must have an Apple device set up first before you can enable a Windows device. Is this true?
    I don't even care about the storage space, I just want to be able to access photos, etc. that others
    send me by email. Is this possible to do with only a Windows 8 device?

    Go to a physical Apple Store and use one of the display models to set up the iCloud account.
    (114122)

  • Why can't I migrate from an iPhone 3GS to a 4GS using iCloud Backup/Restore?? (Says incompatible.)

    Why can't I -simply- migrate from an iPhone 3GS to a 4GS using iCloud Backup/Restore??
    (The 4GS says it's incompatible with 3GS iCloud Backups and so it cannot restore them.)
    I've had to use a computer with iTunes, but surely iCloud can be used fior this?

    You need to update your 4 to newer software to restore from icloud back up, until then you will get incompatible message. So steps are - set up your iphone 4 as new. Update. Erase. Restore from cloud backup. If you update does not take long you should be all set within an hour.

  • HT1766 I backed up to my PC and attempted restore but I keep getting an error message that "iTunes could not restore the iPhone because not enough free space is available." I have a 32GB iPhone; only 13GB used!!!  HELP!  iCloud backup/restore did not work

    I backed up to my PC and attempted restore but I keep getting an error message that "iTunes could not restore the iPhone because not enough free space is available." I have a 32GB iPhone; only 13GB used!!!  HELP!  iCloud backup/restore did not work either! How can I resolve this problem to restore from back up.

    If you're not a developer then you really should not have upgraded.
    I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades.

  • When I create an event on my mac ical then sync to my iphone, I cannot later edit the event via my iphone. I used to be able to do this before. Can someone please tell me why this option does not exist anymore? I have iphone 3Gs and can't use iCloud.

    When I create an event on my mac ical then sync to my iphone, I cannot later edit the event via my iphone. I used to be able to do this before. Can someone please tell me why this option does not exist anymore? I have iphone 3Gs and can't use iCloud due to older running system on my macbook pro.

    Lyndsay237 wrote:
    This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
    Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card.

  • The computer I use for Itunes only has XP so I can't use ICloud. My desktop has Vista so I can use it. But I don't want to lose all of what I have on my Iphone 4S and my two Ipads. How can I use the desktop and retain the apps, music, podcasts etc. I have

    The computer I use for Itunes (my laptop) only has XP so I can't use ICloud:(
    I have a desktop that operates using with Vista.
    I downloaded 10.5 and sought to sync my two iphones and two ipads with the desktop in order to use ICloud. However I got warning messages that if I synced with this computer that had none of my extensive library of apps, music, podcasts, etc. would be on it, I would lose it all.
    I did authorize the computer. I knew enough to do that but am terrified that I will lose everything that I have accumulated and still won't be able to use ICloud.
    Isn't there a way to do this? Shift my library FROM my devices to the desktop?
    Thanks

    This is a tedious solution, which is stupid!  And some users report an inability to reauthorize a computer after an "en masse” deauthorization.  I can’t believe Apple doesn’t provide a list or menu to find out which computers you’ve authorized! Obviously, APPLE knows (or else they couldn’t tell us how many computers we have authorized)--so why can’t they give us access to that information about our own computers??!!!
    And for an already-authorized computer with a hard drive that’s since been replaced and upgraded from Mavericks to Yosemite, would it be recognized as a “new computer” and require authorization? Would its previous incarnation (i.e., with the old hard drive and OS) be considered a separate computer? Some users report they can’t authorize a computer after an OS upgrade because of that. Can’t believe we have to do such a bass-ackwards kludge!

  • My wife and I each have an iPhone4 with separate Apple IDs. We are hopefully about to purchase the 4th gen iPad; can we use iCloud on the iPad with separate IDs on the iPhones?

    My wife and I each have an iPhone4 with separate Apple IDs. We are hopefully about to purchase the 4th gen iPad; can we use iCloud on the iPad with separate IDs on the iPhones?
    We would like to have all our music, photos, etc. on the iPad - is it best to create a new combined Apple ID for the iPad and simply upload our music, photos, etc. via our laptop instead? Does this not then render the iCloud useless to us?

    And just in case you were wondering, installing one purchased copy on all the Macs you own is specifically called out as allowed in the Mac OS X Lion license.
    If you do not want to download multiple times, just copy the Applications -> Install Lion app to a safe place BEFORE you do the first install.  Then copy that copy to any Mac you own where you want to install Lion.

  • HT5787 iphone has an old apple id stored in icloud.  email address is no longer used, id is forgotten.  how can i delete & store new apple id in iphone?

    iphone has an old apple id stored in icloud.  email address is no longer used, id is forgotten.  how can i delete & store new apple id in iphone?

    You cannot merge accounts.
    You need to sign into the old account on your computer.
    iTunes Store: Retrieving and changing passwords (Apple ID)

  • Can I use iCloud to store photos I want to delete from my iPhone 5s?

    Good day.
    I want to free up space on my 16G iPhone 5s.  All of my photos are stored on iCloud, however, when I delete a photo from my iPhone 5s, it also deletes in iCloud.  Is there a way to use iCloud as a way to store photos that I don't want on my iPhone any longer, but I want to save?
    Note:  The photos on my iPhone 5s are all on iPhoto on my iMac running OS X Yosemite 10.10.3.  I have not opened the "photos" app which appeared on the doc when the system upgraded to OS X Yosemite 10.10.3 as I'm not sure how this will affect the whole "delete from my iPhone, but keep in iCloud" dilemma. 
    Any help would be greatly appreciated.
    Regards,
    C. Gray

    iCloud isn't designed as a cloud-only storage method. The closest you can get is to change a setting to optimize storage on your iPhone so that a smaller "device-size version" is kept on your phone. See the quote below from iCloud Photo Library FAQ - Apple Support
    Can I use iCloud Photo Library to save space on my device?
    iCloud Photo Library automatically keeps all your photos and videos in the original, high-resolution version. Follow these steps to choose how you store your photos and videos on your device:
    In iOS, tap Settings > iCloud > Photos or Settings > Photos & Camera, then select a storage setting.
    In OS X, click Photos > Preferences > iCloud, then select a storage setting.
    If you turn on Optimize [device] Storage, iCloud Photo Library will automatically manage the size of your library on your device, so you can make the most of your device's storage and access more photos than ever. All of your original, full-resolution photos and videos are stored in iCloud while device-size versions are kept on your device. You can download the original photos and videos over Wi-Fi or cellular when you need them.
    If you turn on Download Originals, iCloud Photo Library will keep your original, full-resolution photos and videos in iCloud and on your device. Download Originals is the default setting for iOS devices with the free 5 GB storage plan and for all Mac devices.

  • Can I use icloud to store my iTunes library music in order to free up storage/usage space on my iPhone?

    Can I use icloud to store my iTunes music library in order to free up usage space on my iPhone and iPad?

    iTunes match is a true streaming service when it comes to playback from your PC. That means, you can load everything into the cloud and stream from the cloud to your PC.
    To an iPhone or iPad, it's stream-and-save, meaning it will download and play immediately, but it will be saved to the device.
    So yes, you can load everything up (assuming it all loads properly without problems) and stream to your PC.

  • I still have 5 Gb icloud storage but 2.1 gb on iphone I want to upgrade to 6.0 but need 2.6 gb on my phone can i use icloud to free up some space and still access the apps that I store there on my iphone

    i still have 5 Gb icloud storage but 2.1 gb on iphone I want to upgrade to 6.0 but need 2.6 gb on my phone can i use icloud to free up some space and still access the apps that I store there on my iphone.

    No.
    You need to delete content from your iphone.

Maybe you are looking for

  • Cyrillic fonts in Story?

    Dear Adobe, could you please install Cyrillic fonts? I can not neither name project in Russian, nor write a line in script.

  • "open in" not working

    Can not "open in" to ANY reader (MyPDFs, Kindle, Adobe) from with in Safari. Was intermittent problem resolved by hard reset. Now even that doesn't fix the problem. iPod touch running iOS 5.1.1.

  • Editable column in ECM(compensation) not possible,but what happens in EHP4?

    Hi all, I've been reading in the forum that it's not possible to create an editable custom column in the ECM Compensation and of course I haven't been able to get it. But, I'm working in MSS 6.0 EHP2, does anyone know if it is going to be possible to

  • SCCM 2012: failed to connect to distribution point

    Hi folks, I have an intermittent issue and can't figure out the reason so far. I have a primary server and multiple distribution points. The primary does not have a DP configured. When I deploy a new distribution point, I have the following messages:

  • How to convert Numers '08 to numbers 3.0

    How can one convert iWorks '09 files to open in the new versions of Numbers, etc. that are updated in Mavericks? iWorks '09 or the individual app such as Numbers '09 are no longer available in the App Store and these are need for the conversion.